1.Request refund for a defective product

2.Ask about return process

3.Complain about delivery delay

Students’ Task: Write a short reply in groups using polite tone and clear structure.

Exit Ticket:

What else would you like to share with me?

Thank for your feedback on our service. We sincerely apologize for the inconvenience caused.

Concerning the defective product, I will coordinate with the company. I will refund this issue at earliest conveniene. As for the return process, I will coordinate with the delivery service to arrange for them to come to your address and collect the product. Finally, I will work with the delivery service and ensure that you receive support as soon as possible.

We truly appreciate your patience and understanding. Please be assured that we are committed to improving our service and ensuring this does not happen again.

Please let me know if you need futher help

Sincerely, Mr. Lee

Refined letter:

1. Thank for your feedback on our service ==> Thank you for your valuable feedback on our service.

2. Concerning the defective product, I will coordinate with the company. I will refund this issue at earliest conveniene. ==> Regarding the defective product, we are coordinating with the company and arranging for a refund at the earliest convenience.

3. As for the return process, I will coordinate with the delivery service to arrange for them to come to your address and collect the product ==> For the return process, we are setting off with the delivery service to schedule a pickup at your door / address.

4. Finally, I will work with the delivery service and ensure that you receive support as soon as possible. ==> Additionally, to ensure you receive prompt and efficient support, a close follow-up is going to be done by our staff

5. Please let me know if you need futher help ==> Please let me know if you need any further assistance.

6. Sincerely, Mr. Lee ==> Sincerely

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you have experienced.

Firstly, regarding your request for a refund, we will be happy to process it once we receive the defective product.

Secondly, for the return process. Please use the return label in your package.

Lastly, we are also apologize for the delivery delay. We will work closely with our shipping partner to ensure this does not happen again.

Our team appreciate your patience and understanding. Thank you for your time and attention to my response.

If you have any further concerns, please don’t hesitate to reach out directly to me.

Yours faithfully,

=======

Correction:

1. Firstly, regarding your request for a refund, we will be happy to process it once we receive the defective product. ==> Firstly, regarding your refund request, we would be happy to process it as soon as we receive the defective product.

2. Secondly, for the return process. Please use the return label in your package. ==> Secondly, for the return process, please use the return label included in your package.

3. Lastly, we are also apologize for the delivery delay. ==> Lastly, we sincerely apologize for the delivery delay.

4. We will work closely with our shipping partner to ensure this does not happen again. ==> We are working closely with our shipping partner to ensure this issue does not occur again in the future.

5. Our team appreciate your patience and understanding. ==> Our team greatly appreciates your patience and understanding.

6. Thank you for your time and attention to my response. ==> Thank you for your time and for giving us the opportunity to address your concerns.

7. Yours faithfully, ==> Yours sincerely,

PHAN LÝ MINH THƯ

TRẦN VIỆT TIẾN

TRẦN THANH THẢO

TRẦN MỸ DUYÊN

TRẦN MINH QUÂN

NGUYỄN THỊ PHƯƠNG VY

Dear Mr.Lee,

Thank you for your letter, we sincerely apologize for the inconvenience you have experienced.

We are would like to start the refund process for the defective product at our earliest convenience.

You can return the product by sending it back to us in the original box. After we get it, we will give you the refund. If you need a return label, please tell us and we will send it to you soon.

We sincerely apologize for the inconvenience caused. The delay was caused by unexpected logistical issues, and we truly regret the inconvenience this has caused you.

Thank you for understanding.

Best regards,

Correction:

1. Thank you for your letter, we sincerely apologize for the inconvenience you have experienced. ==> Thank you for your letter. We sincerely apologize......

2. We are would like to start the refund process for the defective product at our earliest convenience. ==> We would like to begin the refund process for the defective product at the earliest convenience.

3. You can return the product by sending it back to us in the original box. After we get it, we will give you the refund. If you need a return label, please tell us and we will send it to you soon. ==> Please return the product in its original packaging. Once we receive it, we will promptly issue your refund. If you require a return label, kindly let us know, and we will send it to you right away / immediately.

4. We sincerely apologize for the inconvenience caused. The delay was caused by unexpected logistical issues, and we truly regret the inconvenience this has caused you. ==> We deeply regret the delay, which was due to unexpected logistical issues, and we sincerely apologize for any inconvenience this has caused.

5. Thank you for understanding. ==> Thank you for your sympathy and patience.

Thank you for reaching out to us regarding to your recent order. We sincerely applogize for the issues you have encountered with the defective product and the delayed delivery. Your feedback is crucial to us, and we are committed to resolving these matters promptly for you.

Regarding the defective item, we understand your frustration and are very sorry for this inconvenience. We have already initiated the process for a full refund. Please allow 3-5 days for the amount to be credited back to your original payment method. To proceed with the return, we will arrange for a courier to collect the item from you at your earliest convenience. A separate email with detailed instructions and a return label will be sent to you shortly.

Furthermore, we regret to learn about the delay in your delivery. We have investigated the cause of this issue and discovered that there was an unexpected logistical error during transit. Please rest assured that we have taken the necessary steps to prevent such issues in the future.

We value your business and hope to have the opportunity to provide you with a better service in the future. We truly appreciate your patience and understanding. If you have any further questions, please feel free to contact us at phone number or email.

Best regards,

----

Correction:

1. Thank you for reaching out to us regarding to your recent order. ==> Thank you for your reaching out to us regarding your recent order.

2. We sincerely applogize for the issues you have encountered with the defective product and the delayed delivery. ==> We sincerely apologize for the issues you experienced with both the defective product and the delayed delivery.

3. We have already initiated the process for a full refund. Please allow 3-5 days for the amount to be credited back to your original payment method. ==> We have already initiated a full refund, which should be credited to your original payment method within 3 to 5 business days. (OR) A full refund has been initiated, and it will be credited to your original payment method within 3 business days.

4. To proceed with the return, we will arrange for a courier to collect the item from you at your earliest convenience. A separate email with detailed instructions and a return label will be sent to you shortly. ==> To facilitate the return, we are arranging for a courier to collect the item at your convenience. You will receive a separate email with detailed instructions and a return label shortly.

5. Furthermore, we regret to learn about the delay in your delivery. We have investigated the cause of this issue and discovered that there was an unexpected logistical error during transit. ==> We also regret the delay in your delivery. Our investigation revealed an unexpected logistical error during transit, and we have addressed this issue to prevent it from happening again.

6. We value your business and hope to have the opportunity to provide you with a better service in the future. We truly appreciate your patience and understanding. If you have any further questions, please feel free to contact us at phone number or email. ==> We truly appreciate your patience and understanding / sympathy, and we look forward to serving you better in the future (OR: we look forward to cooperating with you in the long run). If you have any further questions, please do not hesitate to contact us at (phone number: 0123456) or (email address: abc@dfg.com).

Thank you for your letter and offering to help me improve my business . I’m happy to provide the information you requested.

I’m writing this letter to solve the problem that you are facing. We sincerely apologize for the incident.

We will give you a refund for the detective product. You will get the money back in 5-7 days.

Please use the return label in your package. If you need another label, tell us and we will send it.

You can use our app to request the delivery person to come and return the item, you just need to provide us with a video of the defective item. Please complete your order within 7 days.

We apologize that your order was late. We will resolve this issue shortly.

Thank you for your understanding. Please contact us if you need more help.

Yours faithfully.

======

Correction:

1. Thank you for your letter and offering to help me improve my business. ==> Thank you for your letter and for offering your support in improving our business.

2. I’m writing this letter to solve the problem that you are facing. ==> On behalf of our company, I am writing to address the issue you are experiencing, and we sincerely apologize for the inconvenience caused.

3. We will give you a refund for the detective product. You will get the money back in 5-7 days. ==> The refund of the defective product is being issued and credited to your account within 5 to 7 business days.

4. Please use the return label in your package. If you need another label, tell us and we will send it. ==> Please use the return label included in your package. If you require another label, kindly let us know, and we will send it to you promptly.

5. You can use our app to request the delivery person to come and return the item, you just need to provide us with a video of the defective item. Please complete your order within 7 days. ==> You may also use our app to schedule a pickup for the return. Please provide a short video of the defective item when submitting your request, and kindly complete the return process within 7 days.

6. We apologize that your order was late. We will resolve this issue shortly. ==> We sincerely apologize for the delay in your order and have taken steps to prevent this from happening again.

7. Please contact us if you need more help. ==> Please do not hesitate to contact us if you need any further assistance.

   
   

2. Nguyễn Tấn Sang

3. Lê Trần Phúc Nguyên

4. Nguyễn Tấn Phát

Dear Mr. Lee,

Thank you for your email. We apologize for the issues you've experienced with your recent order.

We sincerely apologize for the inconvenience caused. We will resolve it as quickly as possible for you. Hope you can understand for us

If you would like to return your process,you could return the item within three days, we will be pleased to arrange a replacement as compensation without delay.

We also sincerely apologize for the delivery  was slightly delayed. We completely understand your frustration, we will ensure that your next delivery will defenitely be on time .

We are committed to resolving this for you. Please let us know if you have any other questions.

 Yours Sincerely,

=====

Correction:

1. We apologize for the issues you've experienced with your recent order. ==> We sincerely apologize for the issues you experienced with your recent order.

2. We sincerely apologize for the inconvenience caused. We will resolve it as quickly as possible for you. Hope you can understand for us ==> We deeply regret the inconvenience this has caused and are working to resolve it as quickly as possible to ensure it will not happen again in the future. Once again, we appreciate your understanding / sympathy and patience during this time.

3. If you would like to return your process,you could return the item within three days, we will be pleased to arrange a replacement as compensation without delay. ==> If you would like to return the item, please do so within three days, and we will be happy to arrange a replacement for you without delay as compensation.

4. We also sincerely apologize for the delivery was slightly delayed. We completely understand your frustration, we will ensure that your next delivery will defenitely be on time. ==> We also sincerely apologize for the delay in delivery. We completely understand your frustration, and we will ensure that your next order is delivered on time.

5. Yours Sincerely, ==> Yours sincerely,