ITS Management Process - CSC 07/19/16 by dan https://padlet.com/daniel_jones1/dlf4dbtoaqu4 Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-19 13:10:24 UTC 2017-05-17 06:19:36 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/dlf4dbtoaqu4/wish/116622949 Report out on the following and assign an owner.  Do not problem solve.
Staffing today - Wesley is off all week

EPIC access issue do not go to Access Management

Road blocks:  Systems Engineer will be deleting accounts on people that have never logged on to AD.   We will be getting a list of these employees.   Should be get a call on one of these please send a ticket to System Admin

                                                                                                               REMINDERS

Queue this week: Erick CSC queue ( 3880 Kassia, Rob, Tom)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 13.33 and FCR 72.77 customer inputs into the help desk portal 348.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/dlf4dbtoaqu4/wish/116622949 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/dlf4dbtoaqu4/wish/116622950 Provide global information, celebrations, organizational announcements, birthdays, etc.
Jeff Adams from Careconnect has resigned effective 29th?
Past the 30 day till go live mark
Project towards the end of the year to upgrade to 2016 exchange.   This will require a minimum of office 2010.
Emprivada is going to be looked at again after Epic go live. this is a single sign on functionality that was looked at approx 3 years ago but was not compatible with SCM and SRM
Backus portal will be shut down for good next week

]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/dlf4dbtoaqu4/wish/116622950 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/dlf4dbtoaqu4/wish/116622951 Discuss achievements/successes/patient stories/Recognition
Frank and I would like to thank Dan and Eric for covering last week
Jason was recognized by Trevor for help on a bridge as well as all his help in the past


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/dlf4dbtoaqu4/wish/116622951