Group 3 - Accountability and Recognition by Stevenson, Tricia https://padlet.com/triciastevenson/cxbreakout1group How could we drive accountability across WSP and recognise people who excel at client experience? en-us 2021-12-01 03:36:14 UTC 2021-12-15 04:43:15 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1413312923/6c68243280f2d8d38598474e1dfc11e5/wsp_logo.png Having one clear key contact triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922015780 2021-12-01 04:34:53 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922015780 Clear communication triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922017013 2021-12-01 04:36:03 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922017013 Wider client experience plan to include technical triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922017998 2021-12-01 04:37:03 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922017998 Include more people across BU to the client experience plans triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922018877 2021-12-01 04:37:56 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922018877 Be clear on what the expectations are across the BUs triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922019505 2021-12-01 04:38:34 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922019505 Communicating with all people across the business about what the expectation are and what their contribution is triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922020791 2021-12-01 04:39:55 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922020791 Use client survey to introduce new people that might be engagement with the client in the future triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922022895 2021-12-01 04:41:54 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922022895 Thinking long term - not just the project timeline triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922023365 2021-12-01 04:42:23 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922023365 Push the award program more triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922025758 2021-12-01 04:44:46 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922025758 How do we track it triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922026304 2021-12-01 04:45:17 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922026304 Client Mapping triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922032497 2021-12-01 04:51:12 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922032497 Who to contact (owns) a bad experience triciastevenson https://padlet.com/triciastevenson/cxbreakout1group/wish/1922038623 2021-12-01 04:57:05 UTC https://padlet.com/triciastevenson/cxbreakout1group/wish/1922038623