LibApps UK User Group 2 by Alison Morton https://padlet.com/a_morton1/dhrnxp4nfhgw Hot Topics en-us 2018-11-06 12:16:08 UTC 2018-11-26 14:06:11 UTC hello@padlet.com New chat interface a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/300931949 Noise for internal chats 
Option for selecting more than one internal member of staff to talk to (but not all) 
iFrame explanation and quick launch similar to ask for contact details


]]> 2018-11-06 12:29:27 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/300931949 UK "Springy Camp" 2019 a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301031855 2018-11-06 15:27:55 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301031855 Forms a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301076449 LibWizard forms v LibAnswers Forms]]> 2018-11-06 16:31:29 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301076449 Be able to do more customisation, more colourful etc s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301421666 2018-11-07 11:29:42 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301421666 The free version to allow for document uploads - I think this is only an option with the paid version katie_mcinerney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301422017 2018-11-07 11:30:51 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301422017 Really useful to be able to have screensharing when on chat, particularly for queries regarding electronic resources access a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301422272 2018-11-07 11:31:43 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301422272 in the new chat dashboard why does it say new chat when it is actually a new ticket a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301423075 2018-11-07 11:34:30 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301423075 Responsive web design a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301424636 how is libapps working to improve responsive web design (especially LibGuides)

]]> 2018-11-07 11:39:14 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301424636 Accessibility a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301424885 is Springshare consideringadopting anything that will check LibGuides etc according to W3A standards?

+ making image alt tags and descriptors a mandatory part of adding an image]]> 2018-11-07 11:39:58 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301424885 When transferring Chat disappears from everyone's queue except person accepting chat when transferred s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301425104 2018-11-07 11:40:39 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301425104 Set own default settings - notification for incoming tickets - have to change each time log in s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301426171 2018-11-07 11:44:07 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301426171 FAQs a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301429774 How do people manage the upkeep of their FAQs? At Leicester we have assigned FAQs to individuals but with constant turn over of staff and re-training this is becoming challenging, does anyone do it another way?]]> 2018-11-07 11:55:27 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301429774 At Aston we use NORMAN for out of hours support. Is there scope for integrating this with LibChat? a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301429864 2018-11-07 11:55:41 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301429864 FAQs part 2 a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301430650 In what ways are FAQs advertised at your institutions?]]> 2018-11-07 11:58:05 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301430650 Is anyone using the equipment booking add on module? If so what for and how have you found it? a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301431062 2018-11-07 11:59:10 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301431062 We link to FAQs from the Library homepage under the brand of Ask the Library which has the LibAnswers homepage. This is also the knowledge base for our evening team and out of hours service (Norman). We also quote links to relevant FAQs when answering chats a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301431743
Thanks! Thats really helpful]]> 2018-11-07 12:01:21 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301431743 In chat it would be really useful if you had to click send to send the message rather than the message being sent as soon as you press return. At the moment we often get a list of a few words where people have pressed return and it can also lead to a lot of information all in one big paragraph. a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301432571 2018-11-07 12:03:42 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301432571 Where is SpringShare is relation to working with QuestionPoint? s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301432964 2018-11-07 12:04:53 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301432964 Is there a way to more visually display database links in a LibGuide ? At the moment adding a database link from the A-Z is just small wording we would like more visual display of a database link a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301433314 2018-11-07 12:05:48 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301433314 can libguides offer the display of 'new' and 'trial' items on the A-Z in two separate sections? a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301439989 2018-11-07 12:24:45 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301439989 Students can book as many sessions as they want - could book a librarian out all day s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301463015 2018-11-07 13:21:33 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301463015 have settings on for all or not at all - no individual option s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301463438 2018-11-07 13:22:27 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301463438 Sandbox / test server a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301463766 2018-11-07 13:23:12 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301463766 Libcal skills workshops a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301466366 feedback follow-ups extend from 1 week
Add attachments to send slides following workshops

]]> 2018-11-07 13:27:30 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301466366 Option to swap shifts over different schedules? s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301469106 2018-11-07 13:32:04 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301469106 week 1 week 2 on schedule. Could there be more than 1 week for working hours section - staff works different hours each week s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301478139 2018-11-07 13:46:17 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301478139 katie_mcinerney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301480074 Ability to customise the public facing time format so it's consistent with the system settings would be really helpful. ]]> 2018-11-07 13:48:09 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301480074 2 way sync libstaffer to outlook s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301480487 2018-11-07 13:48:46 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301480487 katie_mcinerney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301484925 More options for classifying tickets - e.g. we could do with more than new, open, pending and closed. ]]> 2018-11-07 13:55:55 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301484925 Ref analytics s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301485318 more than 30 fields
current issue choices are set]]> 2018-11-07 13:56:34 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301485318 Linkchecker? s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301487226 2018-11-07 13:59:03 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301487226 Advanced communcation of any changes/updates s_l_swanney https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301489042 2018-11-07 14:01:41 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301489042 Various issues regarding new Chat interface - we will forward these to Springshare after the meeting a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301496457 2018-11-07 14:12:29 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301496457 How would Springshare prefer us to send feedback / development ideas from the UK on various different Lib a_morton1 https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301499302 2018-11-07 14:17:08 UTC https://padlet.com/a_morton1/dhrnxp4nfhgw/wish/301499302