Week 3 Tutorial: The 6 Pillars and Key Drivers of CSX - Persona by Vu Minh Hai Nguyen https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07 en-us 2025-10-14 08:49:18 UTC 2025-10-15 03:07:02 UTC hello@padlet.com Commitment nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631331122 Expects grocery platforms to deliver fresh items on time and as promised.

]]> 2025-10-14 08:58:58 UTC https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631331122 Fulfilment nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631331478 Wants every order to match exactly what he placed—no missing or substituted products.

]]> 2025-10-14 08:59:19 UTC https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631331478 Seamlessness nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631331951 Prefers an app where browsing, payment, delivery tracking, and reordering flow effortlessly.


]]> 2025-10-14 08:59:43 UTC https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631331951 Responsiveness nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631332552 Values quick support replies or chatbot responses when an order is late or incorrect.

]]> 2025-10-14 09:00:08 UTC https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631332552 Proactivity nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631333312 Appreciates personalized alerts like “You often buy rice and vegetables - restock now and save 10%.”


]]> 2025-10-14 09:00:32 UTC https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631333312 Evolution nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631334092 Looks for platforms that keep innovating, adding features like subscription grocery plans, green delivery options, or partnerships with local farms.

]]> 2025-10-14 09:01:02 UTC https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631334092 nguyenviminhhai https://padlet.com/nguyenviminhhai/dgm4l0xydmov6u07/wish/3631889202 Nguyen Minh Nam – The Online Grocery Shopper using Shopee Mart


Male

Age: 28, lives in Ho Chi Minh City


Profile: Freelance designer who often works from home. Orders groceries and daily food supplies online 3 - 4 times a week to save time and avoid crowded supermarkets. Prefers digital convenience and consistency in quality.


Values: Fresh and accurately delivered groceries, transparent pricing, reliable delivery partners, and user-friendly apps that make reordering essentials easy.


Frustrations: Receiving wrong or low-quality items, delayed deliveries during peak hours, limited local produce options, and poor follow-up support when issues arise

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