O&C Team "Reset" Collaborative Study by Janee Carter

Activity 1: What is a process you have never questioned but probably should?

janeecarter — 2025-09-15 12:18:32 UTC

Objective: Describe one work process or habit you’ve always accepted but now see you could question or improve. (Tie to Customer Service: Briefly explain how questioning this process could improve Region 10 ESC customer service)
Timeline: By November 11
Key Activities: Read Ch 1-3 of Reset
Post one habit or process to the Padlet before our next team meeting

Activity 2: Bright spots

janeecarter — 2025-09-15 12:18:32 UTC

Objective: Share a "Bright Spot" you have discovered while working on your "Reset" project. (Be sure it is connected to the Region 10 goal to improve customer service.)
Timeline: Post before meeting on Dec. 11
Key Activities:
- (Read Ch 4-5 and listen to the review podcast)
- Post a written explanation, a picture, a quote, and/or a comic to represent your bright spot connected to customer service.

Activity 3: Identify a possible solution to help "Reset" some of the processes or habits listed in Stage 1

janeecarter — 2025-09-15 14:29:02 UTC

Objective: Collaboratively share ideas to help our team "reset" some of the processes or habits they feel could improve R10 customer services.
Timeline: (To be completed during Team Meeting on December 16th)
Key Activities:
- In groups of 2-4, read through items shared in Activity 1
- Discuss & brainstorm possible solutions
- Post at least one solution as a team. (List group members' names in post)