DJA5052 by hazwan https://padlet.com/sirhazwan/DJA5052 Workshop Service Management en-us 2016-11-18 02:43:32 UTC 2025-11-30 20:43:26 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Xmastree.png Topic 1: Intro to Workshop Management sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/138604225 1) Create the objectives
2) Planning
3) Establishment
4) Execution
5) Controlling]]> 2016-11-18 02:45:23 UTC https://padlet.com/sirhazwan/DJA5052/wish/138604225 Topic 2: Market Analysis sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/138604373 Def: numec analysis which consider the financial & staff at service centre]]> 2016-11-18 02:47:09 UTC https://padlet.com/sirhazwan/DJA5052/wish/138604373 Topic 3: Building Facilities sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/140706982 1) Method to open
2) Location consideration
3) Environmental considerations
4) Financial resources
5) Equipment required
6) Prod & Unprod area

]]> 2016-11-30 03:19:04 UTC https://padlet.com/sirhazwan/DJA5052/wish/140706982 Topic 4: Staffing sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/140707340 1) Staff recruitment
2) Prod & Unprod staff
3) Welfares of staff

]]> 2016-11-30 03:24:00 UTC https://padlet.com/sirhazwan/DJA5052/wish/140707340 Topic 5: Management Control sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/140707438 1) Definition
2) 4 elements of management control
3) Why quality control]]> 2016-11-30 03:25:28 UTC https://padlet.com/sirhazwan/DJA5052/wish/140707438 Topic 6: Marketing sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/140707541 1) Why service selling
2) Strategy to attract
3) Effective advertisement
4) Adv & Disadvan of advert]]> 2016-11-30 03:27:19 UTC https://padlet.com/sirhazwan/DJA5052/wish/140707541 Topic 7: Customer Services sirhazwan https://padlet.com/sirhazwan/DJA5052/wish/140707724 1) 2 types of customer
2) Strategy for continuous improvement in customer relation
3) Handling customer complaints]]> 2016-11-30 03:30:09 UTC https://padlet.com/sirhazwan/DJA5052/wish/140707724