Effective workplace communication by Learning Design at UTS https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m Use the pink '+' button to add your post. en-us 2022-02-01 05:33:53 UTC 2025-06-23 06:28:48 UTC hello@padlet.com I-statements postgraduate_futures https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2022689035 Use an "I" statement when you need to let the other person know you are feeling strongly about an issue. 

An "I" Statement tells the other person how you feel about something without blaming, judging their motives or demanding that they change. "I" Statements help you to hold your ground without treating the other person as an opponent. 

"I" Statements can be particularly effective when you are angry, irritated or upset. "I" Statements help you get the outcomes you need to manage your pain and maximise your functioning. 

There are five ingredients to an "I" Statement: 
  1. The Situation: When (say what happened). 
  2. Your Emotional Response: I feel... (angry, annoyed, upset, etc.)
  3. The Reason: Because (your thoughts about why it upset you)
  4. Your preferred outcome: What i'd like / need/ prefer is... (what you want to happen or change
  5. The Mutual Benefit: Then... (how things would work better for everyone)
]]> 2022-02-01 05:37:52 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2022689035 Appropriate assertiveness postgraduate_futures https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2022689928 Use appropriate assertiveness to request things within your rights without impinging on the rights of others. 
 
Being assertive is not being aggressive. It is looking after your rights while respecting those of others. 

Appropriate assertiveness:
  • Informs others or your ideas, needs or opinions
  • Asks directly for what you want
  • Decreases the likelihood of misunderstandings
  • Sends a clear message which helps reduce conflict
  • Expresses feelings appropriately rather than bottling them up
  • Confronts others constructively
  • Establishes respect and trust

To practice appropriate assertiveness: 
  1. Know what you want to say and stick to the subject
  2. Speak in a clear, audible voice and at and appropriate speed.
  3. Watch your body language - don't send double messages. 
  4. Make eye contact, sit or stand tall
  5. Remain calm. Use your "Quick Relaxation" technique first. 
  6. Show respect for the other person (don't raise your voice, be courteous, listen to them, accept that they may have another point of view)
  7. Consider timing. When raising an important or problematic issue, make sure there is sufficient time for a proper discussion. Choose a time when all parties are reasonably calm. 
  8. When confrontation is required, use "I" statements to avoid blaming, judging or accusing (when...., I feel...because...I want / need / would like...., then...) 
  9. User the cracked record technique: "I hear what you are saying, but ...." Repeat your preferred outcome. Repeat your preferred outcome. Repeat your preferred outcome. 
]]> 2022-02-01 05:39:10 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2022689928 Maddy Russell https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2080966715 Active Listening 
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.

For instance:

  • We listen to obtain information.
  • We listen to understand.
  • We listen for enjoyment.
  • We listen to learn.

This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.

In order to do this you must pay attention to the other person very carefully.

]]> 2022-03-07 05:50:15 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2080966715 Body Language - Charlotte Burden https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2085081412 Body Language is an important skill that often goes unnoticed, however, is critical when communicating in the workplace.

Alike ones choice of words, pace and tone, body language plays an important part in communication. ]]> 2022-03-09 00:54:51 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2085081412 https://www.youtube.com/watch?v=BW82k7lwI_U https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2086564469 In this video, it teaches us how do to active listening. When talking to people, you must nod your head. Also, a good eye contact is favourably needed. 

On the other hand, full attention should be given. This ensures that you understand what the person is talking about. Instead of just nodding, saying one or two words might be even better. For instance, "Yeah". 

Assertive communication also plays an important role. Being direct and honest. Without making someone downcast. 

Aggressive communication is bad and it can leads to hurting someone's feeling and violate people's rights. ]]> 2022-03-09 17:26:37 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2086564469 How miscommunication happens (and how to avoid it)- Katherine Hampsten https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2089814350 We communicate through a transactional model; our messages are perceived differently by various audiences, and shaped by the other person's own worldviews and perception of the initial communicator's body language. To avoid miscommunication in the model, we need to be active and empathetic listeners, and understand the different ways our message may be perceived due to factors out of our control.]]> 2022-03-11 04:56:54 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2089814350 Stubbornness https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2091383161 In our industry, a key skill needed to succeed  is the ability to be stubborn. No,not that type of stubborn. Stubbornness in your ideas, values and beliefs. 

Speaking up for yourself and for what you think is right or wrong, is key in effective workplace communication. 

Sometimes colleagues will overlook an issue because they're afraid of workplace conflict. Take five, breathe, and speak up. The best way to communicate, is openly and honestly. ]]> 2022-03-12 05:13:25 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2091383161 Being a good listener not just a good talker - Ruby Platt https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2091394004 This video talks about how being good at listening to someone makes you a better communicator. The main points of the video are: 

The good readers eggs us on, urges clarification, doesn't moralise, and separates disagreement from criticism. 

The video covers why engaging with someone's perspectives works just as well for effective communication as presenting your own point of view. ]]> 2022-03-12 05:40:37 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2091394004 Team meetings https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2091975578 https://www.youtube.com/watch?v=BbcEMOrEEJM 

Effective workplace communication can be achieved through regular staff meetings where all staff are involved. This allows the team to bond, discuss issues and talk about important upcoming events. This video offers crucial tips on how to contribute to team meetings and get the most out of them to have a successful workplace]]> 2022-03-13 01:52:00 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2091975578 Esther Perel on Assertiveness https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2092065409 https://www.youtube.com/watch?v=Bk7MWcPjdUM

Esther Perel is my favourite psychological theorist and in this video she explains how to be assertive without tapping into ideas of masculine superiority. This video speaks about the concept of being confident and secure in yourself without falling into stereotypical tropes that relate to being the dominant provider. Whilst it isn't necessarily about the workplace, her understanding of relationships relates to all scenarios because it provides context to communicating with men at work and understanding common power dynamics that often occur in workplaces.]]> 2022-03-13 05:48:10 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2092065409 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2092968492 https://edu.gcfglobal.org/en/business-communication/the-power-of-body-language/1/

Body Language
This video discusses the importance of being aware that communication can start before you open your mouth. It is about how you can make sure you are communicating effectively and appropriately with body language and how without being aware of this you could be accidentally communicating with someone in a negative way. ]]> 2022-03-14 02:47:32 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2092968492 The Art of Effective Communication https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2095258127 https://www.youtube.com/watch?v=2Yw6dFQBklA

In this ted talk Marcus Velazquez discusses communication as an art form, almost like a song and dance. He says effective communication is being able to delivery a message to your audience and in turn, making sure they understand it. He goes onto discuss a lot of our conversations  become ineffective once we talk for too long (diarrhea of the mouth). He said the best way to communicate is to be simple and direct with another person/ simplicity is key. 

]]> 2022-03-15 05:28:35 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2095258127 'Netflix Rule' https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2097091192 https://www.youtube.com/watch?v=j5mN63Xb81c

A tip that I was reminded by this prompt was what Thomas Frank termed as 'the netflix rule' (which is in this video at about 9:30, unfortunately I couldn't find the original video I watched). This rule is a sort of mindset to adopt when meeting people you've read or heard about online and really admire. It helps to break down the intimidation factor and become more confident and relaxed knowing that they probably are similar to you in some way - it's not that they are up on this pedestal doing what you think is amazing or unattainable day by day. Essentially, the idea is that before you approach someone who's like this you think about how no matter how successful they are they're likely to just go home, sit down on the couch and watch netflix (or some other common activity people do from time to time).]]> 2022-03-16 01:55:19 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2097091192 Power of communication https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2097092222 In this video, Nina discusses the power and effectiveness of good communication skills in a workplace environment. She talks about how many people are brought up to value hard work and time efficiency, but not many people recognise the importance of being able to communicate efficiently in a workplace and how it can better improve your interpersonal relationships as well as your work. ]]> 2022-03-16 01:56:03 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2097092222 Body language https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2100930585 Speaker and listener body language is a powerful form of communication that can be difficult to master, especially when the speaker is nervous. This video talks about non-verbal communication during communication, (body language) to enhance your non-verbal communication skills and better connect with your audience.]]> 2022-03-17 23:48:29 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2100930585 Think Fast, Talk Smart: Communication Techniques https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2100975393 In this video, says how to deal with anxiety calmly and faithfully, and have a conversation that suits the current situation.

In addition, it tells us the importance of listening rather than talking more, and I think it is similar to "Listening to more and more participants during group activities shows positive results". mentioned in the module video.]]> 2022-03-18 00:22:21 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2100975393 Workplace Communication https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2101557851 It is so important to communicate with your team members in a workplace as it allows for employees to feel understood and thus work more effectively 

https://youtu.be/aFFSt5hgrDk]]> 2022-03-18 08:35:28 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2101557851 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2101685982 Effective listening skills are the basics of building successful relationships with people. ]]> 2022-03-18 10:28:41 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2101685982 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2104123938
https://youtu.be/-DspKSYxYDM

In his TED Talk, Jamil Zaki discusses he importance of empathy, understanding and emotional intelligence in order to effectively communicate and listen. He explains that empathy is the ability to detect and understand other people's feelings which can be improved through training and practice. In a professional context, improving empathy can reduce stress, build more positive relationships, and even boost revenues.

]]> 2022-03-20 23:08:07 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2104123938 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2104422735 This Ted Talk by Adam Galinsky really emphasises how important it is for people to speak up for themselves. But many people feel like they cannot do this because they have no power in the decision making process. For example, people who are in a positions of power have much more range to speak up and it’s the opposite for people with little power. Adam lists several strategies that enable us more power. One that stood out to me was empathise with others. ]]> 2022-03-21 03:06:30 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2104422735 Caitlin P https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2104976738 https://www.youtube.com/watch?v=arj7oStGLkU
I always really liked this TED talk by Tim Urban. He captures how the combination of distractions, procrastination and being disorganised leads to panic, as the brain attempts to save you from stress, often creating more stress and creating a cycle. Its very light hearted and easy to understand. ]]> 2022-03-21 10:10:04 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2104976738 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2106609763 Dr Grace Lee gives 8 useful tips to improving communications.
1. learn the shared language: understand the jargon of the workplace/industry etc. It allows you subconsciously marks you as a member of the group, rather than an outsider.
2. Create and Enrich connection by encouraging and practicing authenticity, vulnerability and trust. 
3. Listen better by 1) embracing the silence using the 80/20 rule, 2) to be present and give them your complete attention, and 3) ask clarifying questions (both when talking and listening)
4. hold the responsibility for communicating especially if you're initiating the conversation
5. focus on outcomes, effective outcome is a symptom of good communication
6. be direct and concise as possible. 'Hit the headline'.
7. personalise it, you are talking to them not yourself. 
8. respond with curiosity. If you want to influence people don't challenge people (that's adversarial), ask them engaging questions, understand why they said that. Couple with caring and concern in order to make active change. ]]> 2022-03-22 03:01:47 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2106609763 Critical Thinking in the Workplace https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2109243942 Critical Thinking Skills: A Process for Better Problem Solving and Decision Making - YouTube

This video covers many different components of effective critical thinking and how we can implement this in professional work environments. It gets to the heart of a lot of the content shared so far in this course around not holding onto preconceived notions of what is right or wrong and being open to discuss with others that hold opposite views to yourself. The information shared is very important as it asks us to reflect both personally and professionally in a world that holds many different views and standpoints. ]]> 2022-03-23 08:26:43 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2109243942 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2111007146 This Ted Talk by James Rhee delves deeper into the importance of kindness and treating everyone with the same level of respect than the article that was given does. He describes kindness as an asset which people over looked. He gives examples of how we can practice it in our everyday life. ]]> 2022-03-24 03:09:45 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2111007146 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2111188337 Antoni Lacinai talks about 6 different important communication truths that would be important during our life time. He mentions that nowadays digital technology has been developed by far that our actual physical communication skills has been lacking leading inefficient communication in workplace. ]]> 2022-03-24 05:38:06 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2111188337 Avoid Miscommunication https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2112513495 The provided video by Katherine Hampsten   tells that communication involves two parties, a sender who gives the message and receiver who received the message. While communicating, sender expresss his/her interpretation of message while receiver hears his/her interpretation of message. However, our perceptual filters continuously shift the meaning and interpretation of messages and it leads to miscommunication.
However, the miscommunication can be avoided by applying certain practices. Firstly, engage actively with the verbal and non verbal feedback of others in workplace and adjust the message accordingly to facilitate greater understanding. Secondly, avoid rushing in expressing ourselves and facilitate two way communication. Thirdly, be aware of personal perceptual filters, which is crucial considering the cultural diversity in the workplace.]]> 2022-03-24 19:13:28 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2112513495 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2112751136 Celeste Headlee discusses 10 ways to have a better conversation in the workplace. Her 10 ways are:
1. Don't multitask - practice mindfulness
2. Everybody is an expert in something -Enter every conversation assuming you are going to learn something.
3. Use open ended questions
4. Go with the flow
5. Be honest if you don't know something
6. Don't compare your experience with someone else's.
7. Try not to repeat yourself
8. Stay out of the weeds - Forget the details, they care about you.
9. Listen
10. Be brief and concise. ]]> 2022-03-24 23:13:56 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2112751136 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2112878998 The Latimer Group provide the perfect recipe for excellent communication in this video. This recipe consists of;
1. Clarity (clear communication)
2. Brevity (concise communication)
3. Context (relevant communication) 
4. Impact (memorable communication) 
5. Value (valuable communication) 

]]> 2022-03-25 01:04:36 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2112878998 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2114700902 This video talks about receiving the communication. The article talks about more giving feedback and the idea of avoiding issues within the workplace as well. But it doesn't talk about how a person should receive the feedback and what they should do with said feedback. And this video goes over what you should do with said feedback and how to evaluate it. ]]> 2022-03-26 09:50:01 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2114700902 Active Listening https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115168417 https://www.youtube.com/watch?v=rzsVh8YwZEQ

Active listening is important for creating space for others to share ideas.
It goes beyond the simple transaction of talking and listening and encourages communicators to think deeply about and respond to what another is saying.
This is a great skill in the workplace as it helps everyone feel like their ideas are valued and ensures that listeners are engaging fully in the conversation.

]]> 2022-03-27 00:20:54 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115168417 https://www.youtube.com/watch?v=QGeHS4jO0X0 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115233906 Keisha Brewer talks in this Ted talk about strategic communication and how to get what you want out of your communication. I think this is super important in being a leader - it is important to be direct and skilful in your communication in order to be successful.

"What you say is just as important as how you say it" 

Key points: 
- Identify the goal 
- Understand your audience 
-  Communicate the value 
-  Express the Need 

Important to note is that Keisha is a very confident speaker - listening to the way they speak I picked up key cues such as not saying "um" and "uh" or "like", fluctuation in tone and intonation, body language (strong eye contact with audience, hand gestures, etc), and having a good verbal pace. ]]> 2022-03-27 03:13:52 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115233906 How to Improve Communication Skills https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115295158 This video by Improvement Pill examines 7 crucial points when communicating.
1. Be efficient with your speaking - Remove filler words as they bring no value to the conversation. 
2. Use pauses instead of filler words - these can emphasise the message being communicated in a conversation. These deliver more powerful messages.
3. Conversational Threading - When starting a new sentence, bring up a different topic. Choose one topic you're interested in talking about. Talk about some topics the other person may branch off of so they can also continue the conversation. 
4. Use statements instead of questions - sharing information about yourself rather than constantly asking. These include:
- Story/Opinion statements - tells a small story or shows your opinion on something 
- Cold read statements - An observation you make about the other person
- Random/spontaneous statements - Random thoughts that pop up in your mind. 
5. Humor - Play with your words
6. Storytelling - tell a captivating story that allows others to jump into your world and mind. 
7. Deep conversation - Long lasting valuable relationships. ]]> 2022-03-27 05:49:04 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115295158 5 Tips to Make Assertive Communication Easier and More Effective https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115338143 Link: https://www.youtube.com/watch?v=vlwmfiCb-vc

This video talks about the strategies on how to execute assertive communication Assertive communication, as oppposed to passive and agressive communication, gets across your needs to the other party for important aspects of your life such as your relationships and the workspace and helps you attain them. Assertive communication is hard for everyone, so the tip is to start small by trying to be assertive in low-risk situations. By practicing assertive communication regularly, it helps you and the people around feel more comfortable and successful in tackling hard conversations and save bigger conflicts and issues from snowballing later down the track.

]]> 2022-03-27 07:32:44 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2115338143 G. T https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2116513743 In a world that is heavily consumed by technology and digital platform economies, this video outlines why and how to reclaim and enhance our analog communication skills as means of assisting our relationships seen in our day to day interactions, within our workspace. etc 
Antoni explains in his ted talk that art of communicating with energy, clarity and empathy requires effort and willpower. ]]> 2022-03-28 06:43:51 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2116513743 Think fast, Talk smart https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2128161420 Communication is not just a thing about talking, people need to think before they actually talking to someone else. Most of the times, organise the language in the mind before talk is the most important thing. Other people's feeling and emotions should be considered in a positive and healthy communication.]]> 2022-04-04 07:40:19 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2128161420 Jay Shetty: 3 tips for better communication https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2133980677
https://www.facebook.com/watch/?v=1845958479051942

Key points
1 Never reply when you are angry
2 Never make a promise when you are happy
3 Never make a decision when you are sad

Reflection: emotions tend to color our perception of reality. it is best to return to a state of peace and equanimity prior to reacting, promising or deciding.



]]> 2022-04-07 05:23:52 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2133980677 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2138544576 https://www.youtube.com/watch?v=2Yw6dFQBklA 

The speaker emphasizes that effective communication involves the recipients' understanding of the information delivered ]]> 2022-04-11 02:53:49 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2138544576 The 1 Tip to Improve Your Communication Skills at Work https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2140291731 Bottom Line Up Front communications principle. Use active listening in collaboration with the BLUF principle in order to get your points across.

In this video the creator share a realistic situation that most, if not all, working professionals would face at work, and what a strong communicator would do in that situation. The Bottom Line Up Front method is used by management consultants and product marketers alike and now it goes by many other names, like Top Down Communication and The Pyramid Principle. ]]> 2022-04-12 04:49:17 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2140291731 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2141547041 https://www.youtube.com/watch?v=tTvlVHLVxLw&ab_channel=AnnaAkana

This video helps the audience to reflect on the purpose of their communcation to ultimately be a more personable communicator and get their point across more effectively]]> 2022-04-12 22:30:37 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2141547041 How to improve your communication skills - 4 steps https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2145985179 This video goes through 4 steps that you can take to improve your communications skills. 
The steps are:
1. Active Listening
Making sure that you are listening intently and getting a sense for how the person feels. Try to understand what they are really trying to express.

2. Respond with phrases that relate to what the person is talking about
Showing you are interested and engaged in what the other person is saying. Relate and validate.

3. Tell stories 
Tell a story that relates to the person is talking about. Make them feel not alone in their setting or situation. 

4. Practice
Practice ahead of time for what you are going to say. ]]> 2022-04-17 12:37:31 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2145985179 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2146946403 https://www.youtube.com/watch?v=saXfavo1OQo

William Ury refers to listening as the missing half of communication. The importance of listening is often overlooked.  I like the perspective Ury explored communication through. He explained that when you approach a conversation with the intent to listen you will be met with the same attitude to listen with whom ever you are communicating with. This is a skill everyone should master. 

There are three important reasons to listen in any negotiation or conflict
1. Helps us understand the other side 
2. Helps us connect with the other person
3. Helps us 'get to yes'

How do we listen?
Typically when in a conversation, you find yourself slightly following the topic and thinking about your answers or if you're in agreement/ or not. What Ury suggests makes good listening, is turning the focus entirely on the other person. Put yourself in their shoes, listen to them in their frame brain. Listen not just to what is being said, but what is not being said.

]]> 2022-04-18 13:06:23 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2146946403 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2154974080 1. Stop and listen before responding 
2. People respond to positivity 
3. Be present - completely understand what they are saying
4. Use open body language
5. Respond appropriately ]]> 2022-04-24 02:10:02 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2154974080 https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2158288732 2022-04-26 10:48:21 UTC https://padlet.com/postgraduate_futures/dcysq7vc4p1dqa1m/wish/2158288732