Legal Team and Psychologist Support (plus others) all accessed through same triage system, needs assessment undertaken by social workers when beneficiary first registeres with JRS.

• Legal team support is delivered through social workers and directly with lawyer team when needed

• There is a 6-month wait for psychologist support and clients generally receive 12 sessions when they start.

How to refer/contact:

• Individual CM/ JRS beneficiary attends JRS office any weekday morning :
  Contactos

  Morada
  Rua Rogério de Moura, Lote 59
  1750-342 Lisboa

  Contactos

  Tel. +351 217 552 790

  Opção 1: Informações sobre inscrição no JRS, apoio para emprego, médico, jurídico, social e formação.

  Opção 2: Informações sobre cuidadoras, domésticas ou outros trabalhadores.

  Opção 3: Assessoria de imprensa e relações públicas.

  Opção 4: Outros assuntos.

   

• LP (Adriane) also has a contact in the JRS team who can help provide an appointment time at JRS if helpful. Talk to Tamara to request this.

Provides free legal support to refugees and asylum seekers in Portugal throughout the asylum procedure and also at the integration stage.

How to refer/contact:

• E-mail 📧 apoio.juridico@cpr.pt or 📧 geral@cpr.pt

• Tel (+351) 21 831 43 72 or +351 96 963 89 16

• Open to two referrals for a minimum of four initial sessions to evaluate and consider potential for longer-term/year-long commitment

• Speak with Adriane (Social Care Manager) for more details.

Support for people using drugs and/or experiencing homelessness :

• Social workers - available for drop-in every day 2 - 8pm 

• Nurse - available for drop-in every day 2 - 8pm 

• Doctor - available for drop-in Monday and Thursday 2 - 8pm 

• Psychiatrist - available for drop-in Tuesday and Thursday 2 - 8pm 

• Psychologist - available for drop-in Friday 2 - 8pm 

How to refer/contact:

• present at GAT centre in Mouraria for any of the above drop-ins - https://g.co/kgs/jwTzFcy

• Adriane/LP Team Member can email alexandra.merces@gatportugal.org or teresa.castro@gatportugal.org

• Access to seguranca social, esp RSI, and other financial support through Santa Casa

• Cartao de Saude - 1 year long - access to psychological support (w-mais); optometry and other healthcare

• Clinica Sol - Free Dental Care for children (and adults if with cartao?)

• Food support

• Funeral support

How to refer/contact:

• Visit this website to see closest UDIP office to contact

  https://scml.pt/acao-social/atendimento-social/

Endowed with administrative autonomy, ACT carries out its inspection action within the scope of public authority powers, through the monitoring of compliance with labour regulations within the scope of private labour relations and the promotion of safety and health at work in all public and private sectors of activity.

How to refer/contact:

Adress: Praça de Alvalade, 1 | 1749-073​​​​ Lisboa​

​Phone: 217 924 500​​​

Legal, psychological and social support for children in need and their families. (Currently, psychological support is only available in portugese and is subject to the capacity of the professionals.)

How to refer/contact -

210 536 731

213 617 880

iac-consultoriosocial@iacrianca.pt; iac-sede@iacrianca.pt

Serviço Jurídico IAC (Instituto de Apoio a Crianca) (IAC Legal Service (Child Support Institute))

• Phone: 213617880 (IAC General – request referral to the Legal Service)

• Email: iac-sede@iacrianca.pt (IAC General – put “To the attention of the Legal Service” at the beginning of the email)

• Provides clarification and legal information in various areas involving children and refers situations that require a legal response.

How to refer/contact:

Private consultations etc.; can offer individual community members appointments but only for consultations and NOT for any exams or treatments.

How to refer/contact: Discuss with Health Care Advocate, Carmel

How we currently work together (naming relevant LP teams/team member): Access to their multiple specialized services on pregnancy and baby care. They have an open healthline, SOS Grávida. Social and psychological support, counselling, parental education, skills courses and digital school for teen moms. They also have weekly workshops about pregnancy.

R. Arco do Carvalhão 282, Lisboa

Tel: 21 382 7850

Referral Pathway: Send information to their email address ajudademae@ajudademae.pt if moms are in need of support

Main Services:

Multi-disciplinary team providing Employability; Psychologist; Social Work and Legal Support - all can be requested and accessed through the same WhatsApp number.

How to refer/contact:

WhatsApp +351 965 063 268,

Free women's psychological support - women themselves need to contact and will be offered a 1:1 appointment with a clinical psychologist on a Friday or a Saturday. Project can be accessed through phone or email:

How to refer/contact:

Contact: +351 935 038 798/ 799

Email: coracoescomcoroa@gmail.com

atendimento@coracoescomcoroa.org 

How to contact:

In case you're a victim, you can reach APAV support line:

Contact: 116 006  

Opening Hours: 9:00 AM – 9:00 PM, weekdays 

General contact:
Rua José Estêvão, 135 A, Pisos 1/2
1150 - 201 Lisboa
Portugal
Contact: 21 358 79 00 | fax 21 887 63 51
Email: apav.sede@apav.pt

apav.lisboa@apav.pt

Migrant and Discrimination Victim Support Unit

Contact: 21 358 79 14

Email: uavmd@apav.pt

Support for children and young people who are victims of sexual violence

Contact: 22 550 29 57

Email: care@apav.pt

[Lisbon]
Contact: 21 358 79 00 | fax 21 887 63 51
Email: care.lisboa@apav.pt
Hours: 10H00-13H00 / 14H00-17H30, weekdays

Support Network for Relatives and Friends of Homicide Victims and Victims of Terrorism

Contact: 21 358 79 00

Email: rafavh@apav.pt

This service offers support for:

• In psychological crisis situations

• Suicidal behaviours

• Victims of abuse/physical or sexual violence, among others

• Acute anxiety

• Psychological vulnerability

• Worsening of existing mental health conditions

How to refer/contact:

• If on a situation of psychologic urgency - call 112 (call will be forwarded to INEM specialised team - Centro de Apoio Psicológico e Intervenção em Crise do INEM )

• If you need some other kind of psychologic support , call SNS 24 line: 808 24 24 24 (option 4).

Helpline

Emotional support line and suicide prevention. Only in Portuguese.

How to refer/contact:

Contact: 213 544 545 or 912 802 669 or 963 524 660  

Opening Hours: 3:30 PM – 12:30 AM  

Support line for emotional assistance. They offer services in English, but their capacity is very limited.

How to refer/contact:

Contact: 222 030 707  or 960 460 446 (whatsapp messages only)

E-mail: porto@voades.org

Opening Hours: 4:00 PM – 10:00 PM 

Psychological support service of the Lisbon City Council.

How to refer/contact:

Contact: 800 916 800  

Opening Hours: 24 hours/day 

Helpline.

Calls are answered by trained volunteers.

How to refer/contact:

Contact: 925 512 884 or 925 512 887 or 808 237 327 or 210 027 159  

Opening Hours: 3:00 PM – 10:00 PM 

Helpline

Support in personal crisis and suicidal thoughts

How to refer/contact:

Contact: 228 323 535 or 222 080 707  

Opening Hours: 4:00 PM – 11:00 PM 

Psychological support line, S. João de Deus Foundation.  

Call to book a free session + follow up.

How to refer/contact:

Contact: 924 101 462  

Opening Hours: 10:30 AM – 12:30 PM | 2:30 PM – 4:30 PM 

Support for Victims of Domestic Violence.

Domestic violence is a public crime, and reporting it is a collective responsibility. 

How to refer/contact:

Contact: SMS Line 3060 or call 800 202 148  

Opening Hours: 24 hours/day 

Email: violencia@cig.gov.pt  

Helpline

Emotional support line and suicide prevention, created by students.

Open to everyone (not only students). They offer services in Portuguese only.

How to refer/contact:

Contact: 969 554 545 or 915 246 060 or 239 484 020  

Opening Hours: 8:00 PM – 1:00 AM 

Helpline. Emotional support. Only Portuguese speaking.

How to refer/contact:

Email: sos@vozdeapoio.pt  

Contact: 225 506 070  

Opening Hours: 9:00 PM – 12:00 AM 

Main services:

• Social support

• Clinical services (psychologist, nurse, doctor)

• Employability

Email: geral@cepac.pt  

Address: Rua de Santo Amaro, nº 43, Lisbon.

Services:

• LGBTI Victim Support Service (SAV)

• Psychological Support Service (SAP)

• Social Support Service (SAS)

• Legal Support Service (SAJ)

• LGBTI+ Support Line

• Training and Consulting

  
  

Community responses

• LGBTI+ Community Center

• Charity Shop

• Documentation Center

• STI Prevention

• Discrimination Observatory

Support and Sharing Groups

• Trans, non-binary or identity-questioning people

• Black LGBTI people

• Lesbian or bisexual women

• Gay or bisexual men

Community Groups

• Rainbow Families

• Trans Intervention

• Reading Group

• Music Group

• Sports Group

• Theater Group

• Choir

How to contact:

Support line:

Contact: 218 873 922/ 969 239 229

Opening hours: 8pm to 11pm, Thursday and Friday

Email for victim support: sav@ilga-portugal.pt  

Email for social support: sas@ilga-portugal.pt 

Main services:

• Consulting for Child and Youth Protection Entities and Victims of Domestic Violence

• Psychological Support

• Support for Family Reintegration

• Support for Professional Integration

• Legal Support

• Accommodation in an Independent Apartment

• Support in SOS Emergencies

• Awareness Raising or Training Activities

How to contact:

Contact: 96 008 11 11

Opening hours: 10am to 6 pm, on weekdays

Email: geral@casa-qui.pt

Provides free psychological support, especially for LGBTI+ individuals.  

Contact: 924 467 485, weekdays

Opening hours: 10am to 6pm.

Email: consultorio@opusdiversidades.org 

• Access to seguranca social, esp RSI, and other financial support through Santa Casa

• Cartao de Saude - 1 year long - access to psychological support (w-mais); optometry and other healthcare

• Clinica Sol - Free Dental Care for children (and adults if with cartao?)

• Food support

• Funeral support

How to refer/contact:

• Visit this website to see closest UDIP office to contact

  https://scml.pt/acao-social/atendimento-social/

How to contact:

In case you're a victim, you can reach APAV support line:

Contact: 116 006  

Opening Hours: 9:00 AM – 9:00 PM, weekdays 

General contact:
Rua José Estêvão, 135 A, Pisos 1/2
1150 - 201 Lisboa
Portugal
Contact: 21 358 79 00 | fax 21 887 63 51
Email: apav.sede@apav.pt

apav.lisboa@apav.pt

Migrant and Discrimination Victim Support Unit

Contact: 21 358 79 14

Email: uavmd@apav.pt

Support for children and young people who are victims of sexual violence

Contact: 22 550 29 57

Email: care@apav.pt

[Lisbon]
Contact: 21 358 79 00 | fax 21 887 63 51
Email: care.lisboa@apav.pt
Hours: 10H00-13H00 / 14H00-17H30, weekdays

Support Network for Relatives and Friends of Homicide Victims and Victims of Terrorism

Contact: 21 358 79 00

Email: rafavh@apav.pt

Support for people using drugs and/or experiencing homelessness :

• Social workers - available for drop-in every day 2 - 8pm 

• Nurse - available for drop-in every day 2 - 8pm 

• Doctor - available for drop-in Monday and Thursday 2 - 8pm 

• Psychiatrist - available for drop-in Tuesday and Thursday 2 - 8pm 

• Psychologist - available for drop-in Friday 2 - 8pm 

How to refer/contact:

• present at GAT centre in Mouraria for any of the above drop-ins - https://g.co/kgs/jwTzFcy

• OR Adriane/LP Team Member can email alexandra.merces@gatportugal.org or teresa.castro@gatportugal.org

• Food Support

• Basic financial support

• Upcoming shelter

How to refer/contact:

• Unknown - TBC

• Perhaps phone number on linked page - +351 217 269 286

  
  

Listing helpline no longer operating but they have trainees available to provide free 1:1 counselling every 5/6 months.

How to refer/contact:

Request through email - sandra.silva@fsjd.pt

Provides online and in-person psychology consultations in Lisbon at a fixed social price of 35 euros (first session slightly higher at 38 euros).

How to refer/contact:

Contact: 934 679 511

Psychotherapy center. Adapts the prices of psychology consultations to individuals' incomes. Individual sessions
start at 30 euros.

How to refer/contact:

Phone: 915571070, 935227526
E-mail: geral@casaestreladomar.pt

AMCV is a center catered to the needs of domestic violence victims/ survivors and sexual violence survivors/ victims. They offer the possibility to get

• juridical help over your situation,

• psychological help

• group sessions

• 2 shelters for extreme urgent situations.

  
  

  
  

  AMCV’s services
  mentioned above are free!

Phone number: 00351 213 802 165

Food support - food rescued from businesses, prepared and packaged for people in need.

How to contact/refer:

https://re-food.org/en/to-be-a-beneficiary/

Legal Team and Psychologist Support (plus others) all accessed through same triage system, needs assessment undertaken by social workers when beneficiary first registeres with JRS.

• Legal team support is delivered through social workers and directly with lawyer team when needed

• There is a 6-month wait for psychologist support and clients generally receive 12 sessions when they start.

How to refer/contact:

• Individual CM/ JRS beneficiary attends JRS office any weekday morning :
  Contactos

  Morada
  Rua Rogério de Moura, Lote 59
  1750-342 Lisboa

  Contactos

  Tel. +351 217 552 790

  Opção 1: Informações sobre inscrição no JRS, apoio para emprego, médico, jurídico, social e formação.

  Opção 2: Informações sobre cuidadoras, domésticas ou outros trabalhadores.

  Opção 3: Assessoria de imprensa e relações públicas.

  Opção 4: Outros assuntos.

   

• LP also has a contact in the JRS team who can help provide an appointment time at JRS if helpful. Talk to Adriane (Social Care Manager) for more details to request this.

Focuses on breaking the stigma of mental illness with consultations outside traditional settings at a fixed price of 35 euros. Discounts for residents of Beato.

How to refer/contact:
Email: consultas.maat@manicomio.pt or consultas.beato@manicomio.pt

Offers low-cost service at 30 euros with registered psychologists and 15 euros with trainees, with supervision ensuring quality.

How to refert/contact:

Contact: +351 922 243 368

Non-profit organization supporting male survivors of violence and sexual abuse, providing free psychological support in Lisbon or via Zoom. They offer services in English, but their capacity is very limited.

How to refer/contact:
Email: apoio@quebrarosilencio.pt
Contact: 910 846 589

Provides psychology and psychiatry consultations at social prices for students, unemployed individuals, or those with temporary incapacity for work (CIT certificate). The amount will be applied from the second consultation upon proof of social vulnerability. (first appointment, 45 eur). They provide services in English, depending on the availability of English-speaking psychologists.

How to refer/contact:

Email: mental8works@gmail.com

Service for children, youth, families, professionals, and the community, aimed at supporting children at risk or in distress.
Available in English and Portuguese.

How to refer/contact:

8am-6pm

Contact: 116 111 for all child-related situations needing help

WhatApp: +351-913 069 404

Offer social price consultations prioritizing the LGBTI+ community, with prices varying based on income:

-> psychological consultations: between 10€ and 40€.

-> psychiatric consultations: between 70€ and 90€.

Also provides free emergency support for LGBTI+ individuals facing bullying or
domestic violence.

Services in English available.

How to refer/contact:

Fill in form: https://www.casa-qui.pt/index.php/contactos

Email: geral@casa-qui.pt

Phone: 96 008 11 11

Monday - Friday 10am-6pm

Website: Home | Humana Portugal

https://www.instagram.com/popup.emaus.arroios/?hl=en

• Support for people using drugs and/or experiencing homelessness (see across re GAT in Mouraria) BUT ALSO

• Support accessing general healthcare - https://www.gatportugal.org/

• Useful guides - translated into multiple languages - https://kitmigrante.pt/

  
  

How to refer/contact:

• LP Bridge and Care Team volunteers can communicate with key GAT staff who are on LP's Expert Panels

• Key contact included in guides, CNAIM - 935 329 453; 218 106 173; nurse at CNAIM - fernanda.silva@arslvt.min-saude.pt

• 808 24 24 24 (phone)

• If 144 monitors the situation, the case is flagged. However, if this does not happen, it is essential to fill out the form for signalling the individual: https://cidadania.lisboa.pt/sinalizacao-pessoas-sem-abrigo and the team will contact you within 72 hours. 

•   If the person doesn’t have TRC, the first contact should always be with AIMA. However, you can still contact 144 or fill out the form, but it's important to keep in mind that there are no guarantees that: 1) there will be a spot  2) Even in case there is a spot, they will be allowed to remain there due to their situation.

• it may also be advised to contact your Embassy or Consulate.

Other Emergency Support :

• EPPMPSSA (Equipa de Projeto do Plano Municipal para a Pessoa em Situação de Sem Abrigo): Phone: 918 687 378 (weekdays: 09:00-20:00) | Email: ep.pmpssa@cm-lisboa.pt

•  NPISA (Núcleo de Planeamento e Intervenção Sem-Abrigo):  Email: npisa@cm-lisboa.pt | Phone: 218 178 151 - 911947287 (weekdays: 09:00-17:00) | 910 372 266 (09:00-22:00)

• SCML (Santa Casa da Misericórdia) - UAPSA (Unidade de Atendimento para a Pessoa Sem-Abrigo):  Phone: 213 220 860

• ACM - Migrant Support Line: 808 257 257 | 218 106 191 (Monday to Friday: 09:00-20:00 | Saturday: 09:00-17:00)

Homelessness Street Support Teams:

• Associação Vida Autónoma: https://associacaovidaautonoma.pt/  | 21 0503286

• Comunidade Vida e Paz: https://www.cvidaepaz.pt/ | 218460165

• Crescer - Associação de Intervenção Comunitária: https://crescer.org/  |         213620192

• Vitae: https://www.assoc-vitae.org/pt/home  | 935 082 036

• CASA: https://www.casa-apoioaosemabrigo.org/ | 217 269 286

• Affordable medical care according to family income: Av. Dr. Mário Moutinho, 1400-136 Lisboa

  Tel: 21 303 1420

• Free Oral Hygiene and Dental medicine consultations for children and young people up to 18 years old living in Lisbon: Av. Alm. Reis 219A, 1000-052 Lisboa

  Tel: 213 263 070

  Email: sol@scml.pt

• R. da Junqueira 295 7, 1300-338 Lisboa

  Tel: 910 312 930

  Email: coracoescomcoroa@gmail.com

• Av. da República 21, 1050-053 Lisboa

  Tel: 21 361 7880

  Email: iac-sede@iacrianca.pt

• R. Adolfo Coelho 9, 1900-424 Lisboa

  Tel: 21 792 8720

  Email: geral@appacdm-lisboa.pt

• R. do Sítio ao Casalinho da Ajuda 1349, Lisboa

  Tel: 21 361 6910

  Email: fundacaoliga@fundacaoliga.pt

• Tel: 800 910 211 or 218 170 552

  Email: habitarlisboa@cm.lisboa.pt

  https://habitarlisboa.cm-lisboa.pt

• Social store

• Clothing; footwear

• Household supplies

R. Alexandre Herculano 64, 1250-012 Lisboa

Tel: 965 461 901

Rua Alexandre Herculano 64 (Antigo Mercado do Rato)

Tel: 965461901

R. Pedro Nunes 47, 1050-053 Lisboa

Tel: 213 156 217

Email: picoas@kidtokid.pt

• Cais do Gás, Rua da Cintura do Porto de Lisboa

  Tel: 213 220 860

• Professional Integration Office

• Welcome group

• Information Sessions and other projects

R. Luz Soriano 42, 1200-248 Lisboa

935 141 813

R. Rogério de Moura 59, 1750-342 Lisboa

Tel: 21 755 2790 or 937 541 620

R. de Santo Amaro 43, 1200-801 Lisboa

Tel: 21 397 3030

• Professional training and the activation of social support in the event of unemployment.

There's several IEFP offices all over Portugal.

• Centro Emprego Picoas

  Avenida 5 de Outubro 24

  Tel: 21 580 2100

• IEFP Picoas

  R. das Picoas 14

  Tel: 21 580 2100

• IEFP Olaias

  Av. Eng. Arantes e Oliveira 7

• IEFP Central Services

  1949-003, Rua de Xabregas 52

• (Matinha) Lisbon Professional Training Center

  R. Cintura do Porto G, 1950-323 Lisboa

  Tel: 21 580 2230

• Instituto do Emprego e Formação Profissional

  Tel: 21 580 3000

• IEFP-Alcântara

  Escola Secundária com 3.º Ciclo do Ensino Básico de Fonseca Benevides, R. Padre Adriano Botelho 2, 1300-025 Lisboa

  Tel: 21 580 2230

• Alcantara Training Center - IEFP

  R. José Dias Coelho 17, 1300-327 Lisboa

• Centro de Emprego de Almada

  R. D.João IV 18-A, 2804-538 Almada

  Tel: 21 580 2280

• Employment Center Benfica

  R. das Pedralvas 15A, 1500-487 Lisboa

  Tel: 21 580 2190

• Phone: 923 081 285 

https://crescer.org/projetos/umpa/

• Phone: 936 484 354

https://crescer.org/projetos/umea/

• Morada: R. Gualdim Pais, n.º 89, 1900-254 Lisboa

• Phone: 216 064 770 / 932 448 395

https://crescer.org/projetos/porta-aberta/

• Phone: 967 120 374 / 965 063 413 / 915 283 089

https://crescer.org/project/eumrestaurante/

• Phone: 914 523 230

https://crescer.org/projetos/powgen/

Address: Rua Luz Soriano 42, Lisboa

Contact: +351213400000
               +351 935 141 813

Website: https://casadobrasildelisboa.pt/contate-nos/

Address: R. Duque de Palmela 2 8° andar, Lisboa

Contact: 213 531 932

Contact: 213 874 142

Website: https://www.comunidadeislamica.pt/

Contact: 217 576 524

Website: https://www.comunidadehindu.org/

Contact: 218 031 921

Website: https://www.institutobrasil.pt/

Contact: ucranianosemportugal@gmail.com

Website: https://www.spilka.pt/

• Emergency Social Services

• Local Authorities

• Family Health Units

• Social Security

• Civil Society Organizations

Works with the police and confidentiality.

Schedule: Open 24h.
Location: Alameda Santo António dos Capuchos, 1150-313 Lisbon
Contacts: 210 179 288 (Call to the national fixed network) 
Espacojulia@jfsantoantonio.pt

https://www.jfsantoantonio.pt/index.php/servicos/acao-social/espaco-julia

Exists all over Portugal.

E-mail: General@caritasterceira.org

List of locations of Caritas (including adresses, phone numbers, websites, etc.): https://caritas.pt/ondeestamos/

• Museu Nacional de História Natural e da Ciência (National Museum of Science & Natural History): Free to visit on Sundays between 10 am and 1 pm. Website: Todo o Universo na cidade | Museu Nacional de História Natural e da Ciência

  
  

• Museum Aljube Resistência e Liberdade (The Aljube Museum Resistance and Freedom): Free to visit on Sundays and public holidays until 2 pm for all residents of the municipality of Lisbon. Website: Museu do Aljube – Resistência e Liberdade

  
  

• Museu do Fado (Fado Museum): Free to visit on Sundays and public holidays until 2 pm for all residents of the municipality of Lisbon. Website: Museu do Fado

  
  

• Panteâo Nacional (National Pantheon): Free to visit on Sundays and public holidays until 2 pm for all residents in Portugal. Website: Panteão Nacional. - Panteão Nacional

  
  

• Mosteiro de São Vicente de Fora (Monastery of São Vicente de Fora): Free to visit on the 1st Sunday of every months for all residents in Portugal. Website: Home - Mosteiro de São Vicente de Fora

  
  

• Museu de Lisboa (Museum of Lisbon): Free to visit on Sundays and public holidays until 2 pm for all residents of the municipality of Lisbon. Website: Museu de Lisboa

  
  

• Museu Nacional do Azulejo (National Tile Museum): Free to visit for all residents in Portugal. Website: Bem-vindo! | Museu Azulejo

  
  

• Museu Nacional dos Coches (National Coach Museum): Free to visit for all residents in Portugal. Website: National Coach Museum

  
  

• Mosteiro dos Jerónimos (Jerónimos Monastery): Free to visit for all residents in Portugal. Website: Jeronimos Monastery | Witness City's Most Iconic Landmark

  
  

• MAAT: Museu de Arte, Arquitetura e Tecnologia (Museum of Art, Architecture and Technology): Free to visit on the 1st Sundays of every month from 10 am to 1 pm for all residents in Portugal. Website: MAAT: Museum of Art, Architecture and Technology | MAAT

  
  

• Museu Gulbenkian, Centro de Arte Moderna e Exposições (Gulbenkian Museum, Centre for Modern Arts and Exhibitions): Free to visit on Sundays from 2 pm. Website: Calouste Gulbenkian Foundation

Parks, public gardens

• Estufa Fria de Lisboa (Cold Greenhouse Lisbon): Free to visit on Sundays until 2 pm. Website: Estufa Fria de Lisboa - Estufa Fria de Lisboa

  
  

• Jardim Botânico Lisboa (Lisbon Botanic Garden): Free to visit on Sundays between 10 am and 1 pm. Website: Todo o Universo na cidade | Museu Nacional de História Natural e da Ciência

  
  

• Jardim Botânico Tropical (Lisbon Tropical Botanic Garden): Free to visit on Sundays between 10 am and 1 pm. Website: Todo o Universo na cidade | Museu Nacional de História Natural e da Ciência

Historical Monuments

• Parques e Palácios de Sintra (Parks and Palaces of Sintra): Free to visit on Sundays and public holidays for all residents in Portugal. Website: Parques de Sintra - A Journey Through History

• Phone: 116 111

• WhatsApp: 913069404 / 966065767

• Chat (via the IAC website): https://iacrianca.pt/

• Email: soscrianca@iacrianca.pt

• Support service for children to discuss their problems, talk about issues that directly affect/concern them, and to ask for help.

• Support service for families and professionals who deal with risky situations and want clarification/assistance or to report their cases.

• More information: https://iacrianca.pt/precisasdeajuda/

• Phone: 116 000

• Service for missing children in coordination with the relevant investigative and judicial authorities.

• More information: https://iacrianca.pt/wp-content/uploads/flyer-criancas-projeto-linhasoscriancadesaparecida.pdf; https://iacrianca.pt/wp-content/uploads/flyer-profissionais-projeto-linhasoscriancadesaparecida-i-final.pdf

• Phone: 800 210 555

• WhatsApp: 924134760

• Email: sos.familia.adocao@iacrianca.pt

• Counseling service for adoption issues. Emotional support and specialized counseling for adopted children, adoptive families and professionals.

• More information: https://iacrianca.pt/wp-content/uploads/Brochura_Linha_SOS_Familia_adocao_Final.pdf

Training aimed at young people (from 15 years old) and adults who want to develop skills and increase their professional qualifications through different trainings.

ADULT TRAINING COURSES:

• Geriatrics Agent (already started, but with vacancies)

• Cook (already started, but with vacancies)

• RVC Certification Process (runs all year round)

• Beauty Care Assistant (September)

• Modular Pathway B3 (9th grade) (September)

COURSES FOR MIGRANTS AND REFUGEES:

Modular Inclusion Pathway (with 200 hours of technological modules and 100 hours of Portuguese, Host Language and Creative Reading and Writing – CPSA2) in the following areas:

• Wood and Furniture Finishing Operator (September)

• Floor Employee (September)

• Cook (November)

For information about the enrollment requirements for the specific courses, please contact the organisation!

Contacts:

• Adress: Largo Trindade Coelho
  1200-470 Lisboa

• Phone: +351 213 235 000; +351 213 235 060

• Email: secretaria-geral@scml.pt

• Website: Centro de Educação, Formação e Certificação - Santa Casa da Misericórdia de Lisboa

This program financially supports the issuance and attribution of identification documents (citizen card, passport, residence permit) for homeless people who are able to carry these documents.

Contact: Speak to Adriane (Social Care Manager) for more details

Their support services are free and confidential.

• Psychological support (face-to-face or via Zoom)

• Mutual Aid Group

• Peer Support

• Helpline (910 846 589)

Break the Silence is open from 9:30 am to 5:30 pm from Monday to Friday, except holidays.

If you have any questions, need clarification about their services or how to access them, please contact them through apoio@quebrarosilencio.pt.

Support for those living outside of Lisbon or Portugal

If you live outside Lisbon or Portugal (temporary or permanent residence) you can contact them at apoio@quebrarosilencio.pt or +351 910 846 589.

Contact: You can ask Care Team Members at LP for more details.

The general aim of CLAIM Laranjeiro is to provide useful information to third-country nationals (TCN) in the face of the challenges associated with their migration context in Portugal.

Contact:

Phone: 968 164 434

Email: atentimento@ad-sumus.pt

Address: R. Gualdim Pais, n.º 89, 1900-254 Lisbon

Contacts 216 064 770 / 932 448 395

Equipas Técnicas de Rua - They work in Lisbon and the surrounding area, with the most vulnerable populations. Their activities include offering psychosocial support, distributing and exchanging aseptic material for consumption, medical and nursing care, educational activities and awareness of lower-risk consumption practices, facilitating referral to health and social services, among others.

Contact details for the South Central Team (support for homeless people): 910 161 303

Contact details for the East Lisbon Team: 913 836 729

Lisbon West Team contact: 912 545 455

Espaço Ímpar - Community space offering hygiene, food, clothing, internet access, health support, and other services.

Address: Praça José Cardoso Pires 1, 2700-871 Amadora

Contacts: 210 501 696 / 938 405 864

É UMA VIDA - Since 2016, it has been supporting asylum seekers and refugees in their integration, with services ranging from housing support to cultural mediation.

Address: Largo Ramada Curto, 5C, 1800-327 Lisbon

Contact: Ask Adriane or any Care/Bridge Team Members for further details!

No Border - Complements the É UMA VIDA project with services tailored to the needs of migrants, asylum seekers, and refugees, including legal, psychological, and social support.

Address: Largo Ramada Curto, 5C, 1800-327 Lisbon

Contact: 965 063 268

YalaLearn - Promotes the social and professional inclusion of migrants, asylum seekers, and refugees through individualized support, Portuguese language courses, and literacy classes.

Address: Largo Ramada Curto, 5C, 1800-327 Lisbon

Contact: 965 063 516

The CLAIM aim to provide, to the citizens/migrants, articulated local responses regarding their welcoming and integration needs, contributing for an image of a Constitutional State with a human face which, complying with the law, wants to offer a warm welcome.

Currently, there are 99 CLAIM, resulting from partnerships established by the Cooperation Protocol between ACM, I.P. and the local Autarchies, Regional Government of Madeira and Civil Society entities, distributed throughout the country and islands. The operation hours are established by the partner entity, according to the needs and most operate from Monday to Friday within working hours.

In certain regions, this service is provided “on the move”, bringing the service to the citizens/migrants who would not, otherwise, have access to it due to mobility issues or lack of other resources.

Any citizen/migrant may access the CLAIM, answering their needs within different areas, such as:

• Regularization of the migratory situation

• Nationality

• Family reunification

• Housing

• Work

• Social Security

• Voluntary return

• Health

• Education

• Entrepreneurship

• Support to Associativism

• Others.

The customer services provided by CLAIM are free of charge.

CLAIM Bairro Alto - Casa do Brasil in Lisbon
First-come, first-served basis and subject to staff capacity
Monday to Friday | 11:00–13:00 and 14:00–18:00
Rua Luz Soriano, 42 –Bairro Alto, Lisbon

CLAIM Ameixoeira - ASSOCIAÇÃO L

USOFONIA, CULTURA E CIDADANIA (LISBOA)
Rua Varela Silva, Lote 3, Loja A, 1750-403 Lisboa
T. 218 031 921
Email: lusoculturas@gmail.com

JRS –JESUIT SERVICE FOR REFUGEES AND MIGRANTS
217 552 790, jrsportugal@jrs.net
On-Site attendance (Mon - Thur): 9h - 13h

Universidade Lusófona

Email: claim@ulusofona.pt
Instagram: @claim.ulusofona

Contact:
CUP - 222 073 241
CUL - 217 515 557 (Ext.: 787)

Instagram: @claim.ulusofona

Opening Hours:
Monday to Friday - From 9:00 to 19:00

Adress:
Campo Grande 376, 1749-024 - Lisbon

CLAIM Musgueira

Opening hours: Monday to Friday - 8:00 am to 08:00 pm

Contact: (+351) 217 115 000

CLAIM Mouraria

Phone:
+351 218 885 203
+351 922 191 892

Email:

geral@renovaramouraria.pt 

Adress:

Beco do Rosendo, n.º 8
1100-460 Lisboa – Portugal

CLAIM Cascais

Adress: Rua Dr. Camilo Dionísio Alvares, nº 565 2775-373 Parede

Phone: 925 40 1494; 912 461 495 |

Email: claii.cascais@caritaslisboa.pt

CLAIM Santa Clara

Adress: Rua Rogério de Moura, Lote 59 1750-342 Lisboa

Phone: (+351) 217 552 790; (+351) 937 541 620

Email: jrs@jrsportugal.pt

CLAIM Laranjeiro

Phone: 968 164 434

Email: atentimento@ad-sumus.pt

CLAIM NIALP

Phone: +351)920322502 / (+315)218864503

Opening hours: Weekdays: 10:00 AM – 5:00 PM

info@nialp.pt

We usually respond within 2-4 hours.

Adress: R. do Arco do Marquês de Alegrete 4, Escritório 2.4, 1100-034 Lisboa

CLAIM Lisboa-Estrela

Contacts

Rua de Santo Amaro, nº 43 | 1200-801 Lisboa (see map))

(+351) 213 973 030
geral@cepac.pt

Opening Hours

Monday to Friday: 9 am to 1 pm - 2 pm to 6 pm
Saturdays: 9 am to 1 pm

It's goal is providinig informations about how to access healthcare and other services, and about patient rights.

Website: aMigo - ULS São José

Who is it for?

SOL's services can be used by any user aged between 0 and 17 years and 365 days, who resides in the municipality of Lisbon, regardless of their social and/or economic condition.

Required documentation

For the purpose of validating the registration, it is necessary to present the user's citizen card, in order to prove the residence address and age. In case the identification document is not the citizen card, (e.g.: Residence Permit/Passport), it will be necessary to present a tax domicile certificate, obtained electronically on the tax portal.

Costs

The use of services and treatments is exempt from any payment, except for treatments and interventions in orthodontics. However, beneficiaries of family allowance are totally exempt from payment in any act, treatment or intervention.

Contacts

Opening hours: on weekdays, between 8:00 am and 8:00 pm.

Adress: Avenida Almirante Reis n0 219 A, 1000-049 Lisboa

Email: sol@scml.pt

Phone: +351 213 263 070

Website: SOL – Saúde Oral Em Lisboa

Our main areas:

• Food and Clothing Support

• Islamic Culture

• School Support and Family Monitoring (support for studying and organizing learning methods for students in the 1st to 3rd cycle; support for families in the processes of enrollment, meals, use of school platforms and positive parenting)

• Immigrant Support Office (CLAIM)

• Workshops and certified training activities

Contact:

Adress:

Rua Miguel Torga nº48 B
2725-565 Mem Martins

Phone:

+351 219 176 119
+351 966 981 123

Email:

ccitmmm@gmail.com

Website:

ACITMMM - ACITMMM

Option 1: miscellaneous information;

Option 2: translation service

Provides translation support in 69 languages and dialects.

Available: working days (except holidays), from 9 am to 7 pm.

The SOS Pregnancy Line allows you to clarify doubts about pregnancy, sexuality and family planning.

Available: Working days, from 10 am to 6 pm.

Email: mdmp-lisboa@medicosdomundo.pt

Providing primary health care to people with difficulty in accessing the NHS.

Email: fernanda.silva@arslvt-min-saude.pt

It supports migrants and health professionals across the country to ensure access to health care for migrants.

It has a Victim Support Office (GAV), specialised in responding to migrant victims of domestic violence and/or hamrful traditional practices, including female genital mutilation (FGM) and early and forced marriages.

North National Centre of Migrant's Integration Support (CNAIM)

Phone: 222 073 810

Email: cnaim.norte@acm.gov.pt

Available: Working days, from 8 am to 5 pm

Lisbon National Centre of Migrant's Integration Support (CNAIM)

Phone: 218 106 100

Email: cnaim.lisbon@acm.gov.pt

Available: Working days, from 8 am to 5 pm

Beja National Centre of Migrant's Integration Support (CNAIM)

Phone: 967 071 313

Email: cnaim.beja@acm.gov.pt

Available: Working days, from 8 am to 5 pm

Algarve National Centre of Migrant's Integration Support (CNAIM)

Phone: 808 257 257; 218 106 191

Email: cnaim.algarve@acm.gov.pt

Available: Working days, from 8:30 am to 5 pm

Website: www.sns24.gov.pt

The NHS 24 Helpline offers clinical and non-clinical services such as screening, counselling and referral to healthcare, psychological counselling, information on oral health, and application for exemption from fees due to economic insufficiency.

Available 24 a day, every day

Provides assistance of an emergency involving the support of an ambulance, the fire department or the police.

Available 24 a day, every day.

Technical, anonymous and confidential service for clarifying doubts and providing information in the area of sexual and reproductive health.

Available: Working days, from 11 am to 7 pm. Saturdays, from 10 am to 5 pm.

Provides information on the rights and support for citizens with some kind of disability in areas such as health, social security, housing, facilities and services.

Available: Working days, from 9:30 am to 5:30 pm.

Provides counselling and referral in the area of drug addiction.

Available: Working days, from 10 am to 8 pm.

Counselling service and support in accessing health care in the area of HIV/AIDS and other sexually transmitted infections.

Available: Every day, from 5:30 pm to 9:30 pm.

Information and support service for people with cancer and their family or friends regarding aspects concerning the disease, patient associations, patients right's and institutions or treatment centres.

Email: geral@gatportugal.org

Rapid tests and free consultations for Sexually Transmitted Infections (STI), support in accessing health care for STI, distribution of sexual prevention materials (condoms and lubricants) and social support.

The mission of APAV - Portuguese Association for Victim Support - is to support victims of crime, their families and friends, fro example, in cases of domestic violence. The services provided are confidential.

Available: Working days, from 8 am to 10 pm.

A youth health program aimed at young people between the ages of 12 and 25. Provides free and confidential services provided by professionals specialized in youth health.

Services are provided on a first-come, first-served basis, and the person will be informed about the psychological support available.

For English or French speakers, it is important to send an email in advance, so Casa Acolhe can confirm the day to go.

Availability: Mondays, from 11 am to 1 pm.

Contact: Ask Lisbon Project's Social Care Manager (Adriane) for the email adress