How does your company increase customer loyalty and repeat business?

Companies need    ________________ Some companies provide _______________ such as clothes, cars and food. Other companies provide ______________, for example, insurance, banking, information technology or training.

Companies want _______________, in other words, customers to buy from them again and again. To win _______________ many companies have a ___________________, or set of rules, for __________________.

The code of practice explains what the customer can expect of the company.

Customers can complain about the _________________ they receive (the way staff deal with them) and the goods they buy.

1. покупець, замовник, клієнт

business person with whom one has dealings

• The company values its loyal customers. Компанія цінує своїх лояльних клієнтів.

2. клієнт, покупець

commerce person who buys goods or services

• The store offered a discount to every new customer. Магазин пропонував знижку кожному новому клієнту.

3. персона, клієнт, особа

character used in expressions to describe character

• She's a tough customer in negotiations. Вона – складний клієнт у переговорах.

SYNONYMS for “customer”:

client, consumer, shopper, purchaser, buyer,

patron, user, guest, clientele (клієнтура, клієнти)

Your rate is 5 stars! Ваша оцінка - 5 зірок!