Customer Touch Points by FCU Academy https://padlet.com/academy_fcu/d69gco3wy7pejwjf Montecarlo Realty and Development Corporation en-us 2021-12-07 00:28:55 UTC 2026-03-16 17:44:30 UTC hello@padlet.com Don'ts academy_fcu https://padlet.com/academy_fcu/d69gco3wy7pejwjf/wish/1932378972 -Ignore tenant's concern and request regarding concern's like meter checking, billing.
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-Politely answer tenant's concerns regarding their billing, computation and other related matters.
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-For site visit, premise should be available and clean. Prospect client is assisted.
- Common usage area should be well kept clean and maintain
-quick response for major repairs and maintenance
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- Transparent on terms and conditions
-Timely availability of proposal and contracts
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-In making a call, practice phone etiquette.
-Be an active listener to your tenant's inquiries and concern
-Be mindful of your tone in talking with someone who is on the line.
-If person in charge is unavailable, entertain, take note of the client concerns and inform caller to relay the message.
 - Timely reply to all emails(acknowledge receipt of email, provide feedbacks or status of concerns).]]> 2021-12-07 00:28:55 UTC https://padlet.com/academy_fcu/d69gco3wy7pejwjf/wish/1932378979 Don'ts academy_fcu https://padlet.com/academy_fcu/d69gco3wy7pejwjf/wish/1932378980 -Don't make them wait, entertain them
-Don't make them feel uninvited, accommodate them well. 
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- Facilitate concerns and inquiries
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