2 Go through the data already gathered and create the personas using the data. Connect creatively real persons to imaginary persons

3 Do the descriptions of personas Create whole name, picture, description (profession, family, personality, hobbies), what likes and dislikes, why is using such service?

4 Reflect are the personas respond to the understanding gathered with interviews- make corrections if needed

#TiSDD Method: Creating personas

User Scenarios | Service Design Tools

2 See all the single ideas and ask if it has same theme than another.

3 Make groups of ideas so that all the ideas are in groups. Create 3-10 themes. Give name (headline) to themes

4 Now you have created a map of themes. Reflect together how does it help you forward.

#TiSDD Method: Idea portfolio

1 Think together how to tell about the service experience of single user. Use the user persons created before in the process.

2 Start by thinking who are the others involved, where does this story exist, what is the challenge to be solved and what are the contact points during the journey.

3 The contact ponts should present the persons, challenge to be solved, user using the new idea and end result after using the service.

4 Draw the desktop walkthrough with pictures-like cartoon

ADVANTAGES: Why is this idea functional, useful, and meaningful?

RESOURCES: What resources does this idea require?

TO WHOM? For whom is this idea for? who is the one that gets added value of the idea?

WHAT ARE THEY SAYING ABOUT THE IDEA: Tell what is the client thinking about the idea

2 Remind your challenge that you are solving

3 Each member has 3 votes for the best idea, make voting visible at the platform

4 Count the votes and see the result

1. While listening the presentation of the challenge, do notes to post-it tickets. Think about different views and questions concerning to development challenge.

2. Put the post-it tickets of team members together

3. See all the notes together and discuss what do have to find out to better understand the challenge and users.

2 See the challenge and user persons at the same time

3 If possible you can also participate other people

4 All the participants have possibility to add notes (post-its) to the online board you are working at

5 Be open minded and encourage to all the wild ideas. Keep in mind that in this phase no evaluating of single ideas

6 The aim is that you together create 100 new ideas

7 There can be many rounds of ideating. One round can be for example 5 minutes. You can share ideas between the rounds, but don´t discuss in between the rounds. After this phase you have big amount of single ideas.

#TiSDD Method: Brainstorming

2 Group the similar contents together and give themes to those themes. Organise the themes so that the discussion supports discussion and interview best

3 Assess the questions and background information, is some information missing?

Interview Guide | Service Design Tools

Make rough plan: how you catch the attention of the informant, how to start, how to end?

Build the main themes of interview and additional questions.

You have enough informants, when you don´t get new insights anymore.

The other information is also necessary and describes the functional environment of the challenge.

2 Ideate quickly the content of advertisement, what do you want to bring up with it. What is the emotional hook and true content- what is meaningful to the client, new and better compared to previous services.

3 Choose the channels for advertisement, is it in newspaper, bus stop or in social media.

4 It is worth doing many drafts of test advertisement. It must be quickly understood, emotional and memorable. Note core content, concise facts and slogans- the client understands what is it about and why should the client use it. Visibility and originality: big enough, headline affecting the readers, emotional and informative picture and image caption.

5 Test the fake advertisement there, where you reach the target group. Ask them how do they understand the advertisement. What do they think about the advertisement? Would they like to know more about it?

#TiSDD Method: Service advertisement

2. Jasper Jyrkänkoski-(C0-ordinator)

3. Papia Islam Jui-(Resource Investigator)

4. Reetika Adhikari-(Implementer)

5. Tanvir Rezwan-(Leader)