https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr Made with love en-us 2021-10-06 19:47:35 UTC 2021-10-15 23:55:48 UTC hello@padlet.com nicolehunter1 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1797649285 Answer]]> 2021-10-06 19:50:47 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1797649285 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513204 If the cx knows anyone with access to their account.

]]> 2021-10-15 23:30:16 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513204 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513341 Check for typos in the email address

Check for any other email address they may have used

Check to see if another household member may have created a subscription

]]> 2021-10-15 23:30:30 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513341 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513441 Which Subscription would you like to keep?
Who might have access besides yourself?]]> 2021-10-15 23:30:41 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513441 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513810 email (correct spelling), what devices are connected to the account, billing info]]> 2021-10-15 23:31:17 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820513810 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514176 In what ways have they signed up for hbo max.
Any other email addresses they use.
NBA would be to ask them which subscription they want to retain and which to cancel.]]> 2021-10-15 23:31:53 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514176 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514274 2021-10-15 23:32:04 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514274 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514419 ask the customer for exact spelling of email make sure no typos.
ask if anyone else in home has access.]]> 2021-10-15 23:32:18 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514419 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514442 Is there another email that it could be? 
Is there a family member that could have set up an account?
Is there someone else that could have access to their info? 
Did you mean to sign up with another provider? ]]> 2021-10-15 23:32:20 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514442 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514474 does the customer know anyone who has access, or have they tried signing up multiple times ]]> 2021-10-15 23:32:23 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514474 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514590 2021-10-15 23:32:35 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514590 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514636 Which one they wanna keep
Double check spelling]]> 2021-10-15 23:32:38 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514636 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514763 What email are you using?
Are you entering it in correct?
Is there any other email you could have used?]]> 2021-10-15 23:32:53 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514763 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514857 2021-10-15 23:33:02 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820514857 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515065 2021-10-15 23:33:23 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515065 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515084 Entitlements / Invoice History / Charges]]> 2021-10-15 23:33:25 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515084 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515197 Did they know about the other account?
What is their email?]]> 2021-10-15 23:33:37 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515197 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515319 invoice history]]> 2021-10-15 23:33:48 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515319 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515322 Under entitlements ]]> 2021-10-15 23:33:48 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515322 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515470 Invoice history under Entitlements]]> 2021-10-15 23:34:03 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515470 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515531 Invoice History]]> 2021-10-15 23:34:09 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515531 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515654 2021-10-15 23:34:22 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515654 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515736 in the entitlements tab under invoice history]]> 2021-10-15 23:34:30 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515736 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515745 Are there any typos is the email address?
How did they sign up with Hbo max?
Did they have another email address used before?]]> 2021-10-15 23:34:31 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515745 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515849 who billed the cx ? 
do they know if they have any other subs under different email addresses ?NBA 000001198

]]> 2021-10-15 23:34:41 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515849 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515895 Entitlements / Invoice history]]> 2021-10-15 23:34:46 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515895 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515935 invoice history]]> 2021-10-15 23:34:50 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515935 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515953 the customer has a complaint about tax]]> 2021-10-15 23:34:52 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515953 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515960 In the Entitlements sections of the CX Tool]]> 2021-10-15 23:34:53 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820515960 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516000 2021-10-15 23:34:57 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516000 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516002 The card may have expired]]> 2021-10-15 23:34:58 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516002 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516017 When we are not able to access their billing info - MVPD (outside ATT / Cricket)]]> 2021-10-15 23:34:59 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516017 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516113 Under entitlements then invoice history

]]> 2021-10-15 23:35:08 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516113 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516121 under entitlements ]]> 2021-10-15 23:35:09 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516121 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516146 entitlements ]]> 2021-10-15 23:35:11 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516146 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516197 Expired billing info]]> 2021-10-15 23:35:19 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516197 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516225 Unable to bill the card on file]]> 2021-10-15 23:35:21 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516225 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516257 For Non DTC customers]]> 2021-10-15 23:35:24 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516257 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516363 under entitlements]]> 2021-10-15 23:35:33 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516363 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516400 2021-10-15 23:35:37 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516400 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516415 Entitlements / Invoice History ]]> 2021-10-15 23:35:39 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516415 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516451 yes under invoice history]]> 2021-10-15 23:35:42 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516451 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516478 Ask the customer if anyone in their household may have signed up.

Ensure that there are no typos or errors with their email.

See if any other emails may have been used.]]> 2021-10-15 23:35:45 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516478 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516509 in entitlements, then invoice history ]]> 2021-10-15 23:35:49 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516509 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516543 Subscription is not paid and billing cycle ended.]]> 2021-10-15 23:35:51 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516543 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516564 Mvpd cx]]> 2021-10-15 23:35:53 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516564 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516592 Multiple charges]]> 2021-10-15 23:35:56 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516592 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516660 3 Unsuccessful billing attempts ]]> 2021-10-15 23:36:03 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516660 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516729 when they are a MVPD customer]]> 2021-10-15 23:36:09 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516729 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516743 Active, Expired]]> 2021-10-15 23:36:10 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516743 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516762 MVPD customers who we have exhausted all troubleshooting options]]> 2021-10-15 23:36:12 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516762 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516764 in entitlements ]]> 2021-10-15 23:36:12 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516764 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516789 Active and Expired

]]> 2021-10-15 23:36:15 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516789 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516807 Invoice history]]> 2021-10-15 23:36:17 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516807 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516867 Expired and active

]]> 2021-10-15 23:36:23 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516867 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516991 2021-10-15 23:36:36 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516991 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516999 It would be under entitlements then invoice history. ]]> 2021-10-15 23:36:36 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820516999 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517020 Have you signed up before? Do you have any other possible email address? ]]> 2021-10-15 23:36:38 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517020 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517037 Yes under invoice history]]> 2021-10-15 23:36:42 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517037 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517046 Yes, under invoice history in the entitlement section]]> 2021-10-15 23:36:43 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517046 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517078 entitlements]]> 2021-10-15 23:36:47 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517078 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517153 Yes, We can view their billing history on the invoice tab]]> 2021-10-15 23:36:56 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517153 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517172 3 failed charges would change the status to unpaid]]> 2021-10-15 23:36:58 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517172 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517222 any time we've used all our resources and aren't able to resolve, such as getting billed multiple times ]]> 2021-10-15 23:37:03 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517222 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517262 2021-10-15 23:37:08 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517262 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517285 expired card]]> 2021-10-15 23:37:10 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517285 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517343 Payment card failed]]> 2021-10-15 23:37:16 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517343 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517388 expired and active ]]> 2021-10-15 23:37:20 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517388 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517407 If the cx ask to speak to someone else and all resources have been exhausted]]> 2021-10-15 23:37:22 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517407 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517505 Entitlement>Invoice History ]]> 2021-10-15 23:37:32 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517505 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517507 If they are subscribed through an MVPD and we are unable to resolve their issue.]]> 2021-10-15 23:37:32 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517507 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517588 If they are not MVPD, yes, we should be able to tell them about recent billing transactions]]> 2021-10-15 23:37:40 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517588 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517600 Yes we can discuss the invoice history with customer if it is billed through us]]> 2021-10-15 23:37:41 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517600 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517626 in entitlements tab under invoice history]]> 2021-10-15 23:37:44 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517626 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517695 under the entitlements tab in the invoice history next to payment amount.]]> 2021-10-15 23:37:52 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517695 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517817 Multiple charges
Customer insists and continues to push back]]> 2021-10-15 23:38:03 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517817 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517906 We would redirect MVPD customers to their provider. ]]> 2021-10-15 23:38:10 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517906 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517931 yes]]> 2021-10-15 23:38:13 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517931 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517986 yes, under invoice history. To confirm payments made]]> 2021-10-15 23:38:20 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820517986 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518197 Ask the customer for exact spelling of email and confirm their provider]]> 2021-10-15 23:38:39 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518197 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518233 If we are unable to resolve the issue and we have utilized all of our resources, then we would raise to next level. ]]> 2021-10-15 23:38:42 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518233 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518287 It would show as expired.]]> 2021-10-15 23:38:49 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518287 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518342 2021-10-15 23:38:54 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518342 franceschmances https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518437 Active, Expired]]> 2021-10-15 23:39:04 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518437 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518444 If the customer is seeing an error we can send a screenshot when we raise it to help customer]]> 2021-10-15 23:39:05 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518444 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518573 Invoice, and Entitlements ]]> 2021-10-15 23:39:19 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518573 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518634 Invoice History show how many time a cx payment was tried and the dates ]]> 2021-10-15 23:39:25 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518634 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518648 Unpaid and Active]]> 2021-10-15 23:39:26 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518648 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518701 Active,expired, &spam]]> 2021-10-15 23:39:32 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518701 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518729 Yes we able to inform the customer when and how much they were charged for. ]]> 2021-10-15 23:39:34 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518729 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518736 if the customers account had 3 unsuccessful charges]]> 2021-10-15 23:39:35 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518736 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518976 when the customer is pushing back.
multiple charges]]> 2021-10-15 23:39:54 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820518976 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519036 MVPD customers would need to be redirected to providers.]]> 2021-10-15 23:39:59 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519036 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519102 After unable to resolve 
collect all the info needed before moving it on up to the next level]]> 2021-10-15 23:40:07 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519102 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519127 is anyone else using your account? witch subscription would you like to keep?]]> 2021-10-15 23:40:09 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519127 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519166 expired
deleted]]> 2021-10-15 23:40:13 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519166 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519238 yes we are able to go over charges ]]> 2021-10-15 23:40:20 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519238 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519274 Expired, Active]]> 2021-10-15 23:40:23 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519274 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519456 Active Expired]]> 2021-10-15 23:40:40 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519456 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519545 Under Entitlements and invoice history]]> 2021-10-15 23:40:49 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519545 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519636 under invoice history]]> 2021-10-15 23:40:56 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519636 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519668 other payment error]]> 2021-10-15 23:40:58 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519668 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519707 active and expired ]]> 2021-10-15 23:41:04 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519707 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519844 3 failed charges over the period of 6 days. (2 days for each charge)]]> 2021-10-15 23:41:17 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820519844 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520061 Unable to charge cx payment on file ]]> 2021-10-15 23:41:30 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520061 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520487 Deleted&Active]]> 2021-10-15 23:42:14 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520487 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520494 Expired card, Disabled auto renewable, provider canceled ]]> 2021-10-15 23:42:14 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520494 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520693 yes in the entitlements tab, under invoice history]]> 2021-10-15 23:42:28 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520693 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520757 2021-10-15 23:42:32 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520757 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520770 yes we can find that info in invoice history and go over with the cx ]]> 2021-10-15 23:42:34 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520770 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520827 Invoice]]> 2021-10-15 23:42:40 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520827 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520921 Under entitlements in the invoice history]]> 2021-10-15 23:42:49 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820520921 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521226 In the case of something being raised, we need to ensure that we have used all of our resources and tools before doing so. Additionally, you may have to raise a if you experience a very pushy customer who is insisting to speak to someone higher. ]]> 2021-10-15 23:43:18 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521226 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521238 active or expire entitlement]]> 2021-10-15 23:43:20 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521238 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521261 Lots of payment errors and multiple charges]]> 2021-10-15 23:43:21 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521261 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521422 Invoice History]]> 2021-10-15 23:43:35 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521422 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521427 When we are unable to resolve and the cx insists on speaking to someone else ]]> 2021-10-15 23:43:36 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521427 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521439 if unable to resolve other payment errors.]]> 2021-10-15 23:43:37 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521439 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521544 if a customer is giving push back about taxes charged. ]]> 2021-10-15 23:43:47 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521544 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521646 active and expired

]]> 2021-10-15 23:43:57 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521646 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521666 expired active ]]> 2021-10-15 23:43:59 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521666 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521902 when they are subscribed through mvpd and cant do nothing else to help]]> 2021-10-15 23:44:24 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521902 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521920 When they're an MVPD customer]]> 2021-10-15 23:44:26 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820521920 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522009 invoice history]]> 2021-10-15 23:44:38 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522009 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522022 yes]]> 2021-10-15 23:44:40 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522022 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522026 3 failed billing transactions would show unpaid status then account will expire ]]> 2021-10-15 23:44:40 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522026 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522105 yes, in their invoice history]]> 2021-10-15 23:44:49 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522105 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522242 Confirm correct login info and if there are more than one]]> 2021-10-15 23:45:04 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522242 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522441 Active, Expired]]> 2021-10-15 23:45:25 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522441 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522476 2021-10-15 23:45:29 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522476 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522498 Entitlements/ Invoice history]]> 2021-10-15 23:45:32 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522498 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522589 yes through invoice history]]> 2021-10-15 23:45:42 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522589 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522642 Entitlements]]> 2021-10-15 23:45:46 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522642 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522657 Do you know if you have more than one subscription with HBOMax?
Who is your current Provider?
Does anyone else have access to your account?

]]> 2021-10-15 23:45:48 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522657 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522824 for mvpd customers]]> 2021-10-15 23:46:08 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522824 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522905 If they are a mvpd customer.]]> 2021-10-15 23:46:17 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820522905 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523062 cancellations, new card, billing may have changed on the card]]> 2021-10-15 23:46:34 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523062 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523131 After we've used all options and still cant resolve the issue]]> 2021-10-15 23:46:41 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523131 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523211 In their invoice file ]]> 2021-10-15 23:46:50 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523211 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523316 2021-10-15 23:47:01 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523316 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523394 If the customer is having issues after we have tried walking them through the steps to sign in with their provider. then we would redirect them to their provider]]> 2021-10-15 23:47:10 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523394 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523848 multiple charges]]> 2021-10-15 23:47:58 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523848 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523854 If their provider is a MVPD and they have questions about their recent billing and things of that nature.

]]> 2021-10-15 23:47:58 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820523854 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524028 2021-10-15 23:48:18 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524028 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524065 yes in entitlements and invoice history]]> 2021-10-15 23:48:21 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524065 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524501 2021-10-15 23:48:57 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524501 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524538 active and expired]]> 2021-10-15 23:49:00 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524538 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524811 under entitlements 

]]> 2021-10-15 23:49:29 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820524811 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525254 Any typos in the email ]]> 2021-10-15 23:50:12 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525254 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525398 In their Invoice History]]> 2021-10-15 23:50:26 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525398 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525829 Active 
Expired ]]> 2021-10-15 23:51:05 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525829 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525969 If their monthly subscription payment failed after three times.]]> 2021-10-15 23:51:19 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820525969 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820526169 YES]]> 2021-10-15 23:51:39 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820526169 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820526177 Issues with taxes ]]> 2021-10-15 23:51:40 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820526177 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820526702 Invoice history ]]> 2021-10-15 23:52:35 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820526702 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820528495 If a customer is trying to get a refund on an extra charge on their account but they can't verify their account information.]]> 2021-10-15 23:55:17 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820528495 https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820528831 Active & Expired]]> 2021-10-15 23:55:48 UTC https://padlet.com/nicolehunter1/d3f1x4pe3116dwlr/wish/1820528831