https://padlet.com/kellymiller18/d23625fh4vn4bx6b Frisky and Risky en-us 2021-05-03 20:30:07 UTC 2021-07-19 15:30:17 UTC hello@padlet.com kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631745470 3 or below]]> 2021-06-30 13:38:00 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631745470 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631746984 Multiple executive escalations in last 30 days]]> 2021-06-30 13:38:40 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631746984 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631747532 Customer has communicated a request to downsize engagement scope.]]> 2021-06-30 13:39:04 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631747532 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631748066 Customer has experienced several outages or unplanned downtime in the past 30 days and have expressed dissatisfaction.]]> 2021-06-30 13:39:29 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631748066 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631748618 3.50 or below]]> 2021-06-30 13:39:55 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631748618 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631748835 Significantly above 95% or below 70%
Misalignments Identified (demand issues)]]> 2021-06-30 13:40:03 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631748835 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631749381 Initiative blocked or significantly delayed. When the blocker is specific to Q2 or Q2 paid for 3rd Party this intensifies the risk.]]> 2021-06-30 13:40:23 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631749381 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631750040 Continuously missed deliverables,  delayed deployment and/or rolled back deployments over the past 60 days.   Executive expectations not met.]]> 2021-06-30 13:40:49 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631750040 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631752382 Does not utilize Premier Support]]> 2021-06-30 13:41:54 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631752382 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631753050 Any executive escalations in the last 30 days]]> 2021-06-30 13:42:23 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631753050 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631754127 3.50 or below]]> 2021-06-30 13:42:59 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631754127 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631754401 Initiative blocked or significantly delayed. Blocker is at the client or a client paid 3rd party.

]]> 2021-06-30 13:43:12 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631754401 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631754556 There is no clearly defined escalation management or mitigation plan.]]> 2021-06-30 13:43:18 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631754556 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631755553 Deferred progress on deliverables over the past 30 days.]]> 2021-06-30 13:43:56 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631755553 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631756439 Total account management is not be handled within Premier Services so the client must work with several roles/people outside of premier to obtain the products/services they want.]]> 2021-06-30 13:44:30 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631756439 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631757006 Not matched to allocations above 95% or below 75%]]> 2021-06-30 13:44:53 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631757006 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631758031 Does not utilize Premier Support]]> 2021-06-30 13:45:31 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631758031 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631758156 Significant scope alignment issues identified in current sprints
Add further definition]]> 2021-06-30 13:45:35 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631758156 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631759034 4 (highest score)]]> 2021-06-30 13:46:16 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631759034 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631759418 Initiatives achieved low risk state or better.]]> 2021-06-30 13:46:31 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631759418 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631759901 Utilizes Premier Support or WILL be using Premier Support]]> 2021-06-30 13:46:51 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631759901 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631760712 Clearly defined escalation management or mitigation plan and executing the plan]]> 2021-06-30 13:47:23 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631760712 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631761468 No higher than 90% but not below 80%]]> 2021-06-30 13:47:50 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631761468 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631762235 Future state deliveries are aligned with FI expectations]]> 2021-06-30 13:48:23 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631762235 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631762852 Future state deliverables are aligned with FI expectations]]> 2021-06-30 13:48:50 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631762852 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631763084 4 (highest score)]]> 2021-06-30 13:49:01 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631763084 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631763332 Initiatives achieved target state]]> 2021-06-30 13:49:09 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631763332 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631763810 Within expected parameters of 80%-90%. Not above or below team sizing.]]> 2021-06-30 13:49:27 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631763810 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631764770 Ongoing workplan defined at least 12 months out or defined through the term of a shorter engagement. (i.e. 3 months, 6 months, etc.)]]> 2021-06-30 13:50:08 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631764770 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631765331 Clearly defined escalation management or mitigation plan and executing the plan]]> 2021-06-30 13:50:29 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631765331 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631765652 No escalations in the past 90 days]]> 2021-06-30 13:50:41 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631765652 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631766377 Utilizes Premier Support successfully.

Using Premier Support with Advanced SLA]]> 2021-06-30 13:51:05 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631766377 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631769574 Total account management being accomplished leveraging the Premier Services Program Manager as a single point of contact. White Glove service using collaboration techniques between PS Program Manager and other necessary roles throughout Q2.]]> 2021-06-30 13:53:04 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631769574 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631773912 Need to define]]> 2021-06-30 13:55:52 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631773912 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631775142 Continuously missed deliverables,  delayed deployment and/or rolled back deployments over the past 60 days.   Executive expectations not met. Currently off track and not actionable path to green.]]> 2021-06-30 13:56:35 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631775142 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631775675 Significantly above 95% or below 70%
Misalignments Identified (demand issues)
Expected to continue more than 30 days.]]> 2021-06-30 13:56:58 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631775675 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631776766 Does not utilize Premier Support]]> 2021-06-30 13:57:38 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631776766 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631777823 Escalation plan is defined, but not successfully being executed OR
No clearly defined escalation management or mitigation plan.]]> 2021-06-30 13:58:23 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631777823 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631778176 Escalation plan is defined, but mitigation plan is BLOCKED OR
No clearly defined escalation management or mitigation plan.]]> 2021-06-30 13:58:37 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631778176 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631778993 No escalations in the past 90 days.]]> 2021-06-30 13:59:10 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631778993 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631779501 Any client that advises the project team or program manager that if an issue is not resolved they will need to escalate further.]]> 2021-06-30 13:59:31 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631779501 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631779933 Total account management being accomplished leveraging the Premier Services Program Manager as a single point of contact.  White Glove service using collaboration techniques between PS Program Manager and other necessary roles throughout Q2.]]> 2021-06-30 13:59:49 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631779933 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631780946 Ongoing workplan defined at least 12 months out or defined through the term of a shorter engagement. (i.e. 3 months, 6 months, etc.)]]> 2021-06-30 14:00:32 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631780946 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631784409 Total account management is not be handled within Premier Services,  The client has complained about a disconnect between Premier Services and other areas within Q2.]]> 2021-06-30 14:02:58 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631784409 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631784810 Significant scope alignment issues identified in current sprints
Add further definition]]> 2021-06-30 14:03:13 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631784810 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631785916 Total account management is not be handled within Premier Services,  The client has complained on several occasions and escalated the need for better internal alignment.]]> 2021-06-30 14:03:55 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631785916 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631786453 Significant scope alignment issues identified in current sprints
Add further definition]]> 2021-06-30 14:04:12 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1631786453 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643603346 Customer has not experienced an outage or unplanned downtime in the past 90 days. ]]> 2021-07-09 18:51:40 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643603346 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643603894 Customer has not experienced an outage or unplanned downtime in the past 90 days. ]]> 2021-07-09 18:52:26 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643603894 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643604153 Customer has experienced an outage or unplanned downtime in the past 60 days. ]]> 2021-07-09 18:52:50 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643604153 kellymiller18 https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643605018 Customer has experienced more than 1 outage or unplanned downtime in the past 30 days.]]> 2021-07-09 18:54:18 UTC https://padlet.com/kellymiller18/d23625fh4vn4bx6b/wish/1643605018