Workplace Relationships by Jeffry Brotman https://padlet.com/jbrotman/CRDpresentationday2_2 CRD (Stevenson) 6/28) en-us 2016-06-27 13:14:56 UTC 2016-06-28 17:12:56 UTC hello@padlet.com https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596485 ●In your groups review each section of the lesson and answer the following questions:
●
●What would work for your student population?
●How would you modify the lesson to meet the needs of your students?
● As a group, be prepared to share at least two modifications for your student population.
]]> 2016-06-28 14:24:45 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596485 Group 7 https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596531 H&R Block Budget Challenge
Know your students; create affirmation bags.
Importance of Hygiene and
Intrinsic/Extrinsic Motivators
Maslow's Hierarchy of Needs
DIscuss future careers and expectations from their organizations.
Department of Labor Website
Library of Organizational Leadership/Positive Motivation books, magazines, etc.- Teen version of 7 Habits/Quotes/Inspirational Videos
Introduce Situational Leadership at work; Lewins, Hersey and Blanchard, etc.
Study motivational leaders and how and why they are able to lead a group of people successfully.
Pair students up that may be totally opposite personality for understanding how to work together.
Hands on activities; puzzle activity, Lego's, comic strip of what positive workplace environment looks like.
Offer an opportunity to draw or build for those students that do not like to write.
Importance of being able to read others and art of listening.


]]> 2016-06-28 14:25:25 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596531 Group 4 https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596573 - Using Undercover Boss is a great tool for discussion.  
- Create their own "case studies" from their own work experience.  Students could then role play correct and incorrect ways to handle the situations.
- Look at different customer service models of businesses (Chik-fil-a, Disney) and analyze why they work so well.
- have students describe an ideal customer service experience.
- work on ways to better understand communication at the work place.  How do you learn to handle criticism?  
- Analyze student examples of confusing situations at the workplace (how do you handle these best?)
- Discuss/Analyze when best to use verbal and when best to use written communication. 
- nice area to work in harassment review discussion. 
- for workplace relationships- create a visual line from ok to wildly inappropriate  and have students place situations on the line.  
- go through different jobs and brainstorm what would be situations severe enough to get fired.  ]]> 2016-06-28 14:26:06 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596573 Group 2 https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596579

Pair/Share]]> 2016-06-28 14:26:14 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596579 Group 6: What would work for your student population? ayana_brown https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596601 Weekly update of students  progress or issues and reflections.  What problems, issues, and concerns that students may have on the job.  Students will have an open forum of their issues and give ideas, and support other students with their problems or concerns at work. 
Have students create their own survey on how other perceive their attitudes as being positive or negative.  Write about what they learn from their experience  in the survey.  What changes they need to develop or improve in their own attitudes. 
http://www.surveymonkey.com
http://googleforms.com
Roleplaying scenarios of what is a positive or negative employer have to interact with employers, employees, supervisors and customer relations. Office etiquette - how to have a good relationship with coworkers especially in office settings.]]> 2016-06-28 14:26:40 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596601 Group 3: https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596675 A good place to start is reflecting upon your own attitude as a teacher when you enter the classroom.  Be a positive role model.  As a teacher, be consistent in your own behavior.

Emphasize the fact that as a professional worker, find a way to leave personal problems out of work and leave work behind when you end the day.  Check the attitude at the door.

Turn the classroom setting into a workplace setting.  Give them a list of roles and expectations in the classroom.  Emphasis on communication. Set ground rules for what is not allowed in the classroom and what the consequences would be for behavior that does not comply with ground rules.  Would help with transition to the workplace.

Address the issue of how students handle stress.  What does a well-rounded life look like?  What do they do to engage with life?  Stress management assessment and methods for handling stress.

Real life examples of displaying integrity in the classroom by the teacher and describing the story behind the decision.

Choice is a critical skill to teach.  Decision making based upon fact, perspective, and research.  We do have the choice to change.  Self reflection skills to help determine what is next in the person's life?  What no longer serves you and how can you make a change into a conducive work environment.  

Incorporate career lattice and exposure to various workplaces.  



]]> 2016-06-28 14:27:39 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596675 Group 1 https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596688 ●What would work for your student population? Undercover Boss is enjoyed by students and engages them.
●How would you modify the lesson to meet the needs of your students?
+the teacher's own experiences
+find training resources:
The Big Book of Customer Service Games , WBL contact (like Chick-Fil-A owner or manager)
+ Include handout to complete while viewing that includes a list of soft skills, with directions to make notes by identifying when/if that soft skill is demonstrated in the video, by whom, and how that skill was demonstrated.
+pinterest "customer service" infographic
SORRY ABOUT THE CUSTOMER SERVICE TANGET!

+ "The 10 commandments of Great Customer Service" http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm
Using the above article, assign one commandment to a pair of students and ask them to provide 3-5 examples of their assigned commandment.
+extension activity- Teach the letter of complaint because it is a natural extension while it provides students with a paradigm shift of the customer service situation.
+ bump up the rigor by using the following article to open a discussion to evaluate the advice in each article requiring students to support opinion with examples and explanations of opinions.
    http://workawesome.com/general/keys-to-good-customer-service/
HERE ARE WORKPLACE RELATIONSHIP ARTICLES that you can use for the activity above:

http://www.careerealism.com/workplace-relationships/

https://www.mindtools.com/pages/article/good-relationships.htm (this site contains an interactive stakeholder analysis)

http://workawesome.com/office-life/proof-positive-8-ways-to-create-positive-work-relationships/

And an amazing resource: 
https://www.mindtools.com/

]]> 2016-06-28 14:27:46 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115596688   https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115597317 2016-06-28 14:37:15 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115597317 Group 2 https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115597651
Workplace Relationships
Role Playing workplace definitions
Engage: Jigsaw the article "How to Build Positive Relationships from Career Realism"
Engage Two: The students will review the workplace definitions
as a Sorting Activity
Getting  Started:
Pair/Share the opening statement instead of the article.
Enhancing Workplace Relationships:
https://www.youtube.com/watch?v=L_0O_hn4YJw]]> 2016-06-28 14:42:01 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115597651 Group 5 https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115598082 Research Project
Find an employee handbook online  based on your career interest if available. Identity specific policies concerning personal appearance, behavior attitude. Also identify regulations for personal relationships between different types of employees. Information can be presented using PP, Prezi, Infographic etc.

http://cdn.disneycareers.com/managed/104_Employee_Policy_Manual_WDW_custV2.pdf

Create a PSA training video for this company to be shown to new hires. 

Extra Credit Op. 
Create a quiz for after the training video. Have students take the quiz]]> 2016-06-28 14:46:55 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115598082 Customer Service Video: https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115601401 https://www.youtube.com/watch?v=YG48U5iPESA

]]> 2016-06-28 15:36:04 UTC https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115601401 PASSPORT TO THE FUTURE PREZI https://padlet.com/jbrotman/CRDpresentationday2_2/wish/115606784 https://prezi.com/nng2m3_7n5vo/passport-to-the-future/?utm_campaign=share&utm_medium=copy

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