Overview review by Emma Banks

What I've learned

2017-03-05 11:04:28 UTC

I didn't know what FIRA was, or what they did. I'm going to talk to customers about this more.
I didn't realise the difference between different types of gloss finish. Now I understand the price difference between Woodbury and Alta.

I learnt about home deliveries being free

2017-03-05 11:14:23 UTC

What I've learned

2018-07-06 08:44:58 UTC

I learned the customer care process is. I wasn't aware what the process was before but now I have the knowledge to deal with any issues that the customers may have with confidence. Thank You!

What i've learned

2019-08-04 14:21:15 UTC

I have learned that a RFA order could arrive earlier than Assembled.

What I've Learnt

2019-08-16 11:10:52 UTC

A better incite to the construction of the doors

louise_leach1 — 2019-10-07 15:42:34 UTC

carcass sizes

The difference in cabinet specification

emma_watson3 — 2019-10-23 07:24:21 UTC

What I've Learnt

2019-11-11 13:05:12 UTC

I've learn't about the different lead-times for the various ranges and products. Also didn't know the cut off date was 12pm Tuesday for orders which is helpful.

The way the Kessebohmer storage is constructed.

2019-12-12 12:13:26 UTC

free delivery and delivery times

2020-01-06 16:08:15 UTC

2020-01-09 14:44:08 UTC

I have learnt the differences and similarities between milano and the other symphony ranges

2020-01-20 10:00:12 UTC

I've learnt the different processes for different doors. As well as replacement end panels being free!

What I've Learned

2020-01-21 11:51:21 UTC

Different cabinet specification
Better understanding of the codes.

To read things twice before clicking my answer !

2020-02-04 11:04:21 UTC

2020-03-26 14:46:06 UTC

I've learnt what FIRA is. I've also now got a better understanding of the difference between the doors.

2020-03-27 11:53:58 UTC

This have reiterated what I knew but I also learnt a few other facts I can use to sell it to the customers.

Overview

2020-03-27 13:38:24 UTC

great refreshing up on training.

2020-04-08 14:50:00 UTC

Learned about the 10 year warranty and free home delivery

shore up my knowledge and fill in those missing pieces

2020-04-14 12:10:22 UTC

What I've Learnt

2020-04-14 15:23:56 UTC

How laminate worktops are made very interesting

A refresher to keep the mind busy while in lockdown !

2020-04-17 11:01:45 UTC

I will continue to communicate this with customers (when appropriate) to ensure correct procedures are followed.

2020-04-17 11:04:02 UTC

2020-04-20 07:35:25 UTC

I've learnt the difference between door quality throughout the ranges

2020-04-24 14:16:05 UTC

I have learnt about procedures to follow as well as time scales, and FOC for home deliveries (amongst a lot of other useful info!)

everyday is a learning day, always picking new things up and excelling my knowledge

2020-04-30 11:34:22 UTC

What I've Learnt

2020-05-15 09:48:21 UTC

Customer care process and gone over the differences between standard and premium.

Great detail and questions

2020-05-20 11:08:08 UTC

Great training nice and split up.

2020-05-20 15:13:38 UTC

What I have learnt

2020-06-16 09:30:51 UTC

General overview of the Milano range

I have learnt

2020-07-06 11:23:29 UTC

Unit Codes & sizes

Good clarity on the different ranges and what they offer.

2020-07-14 14:12:35 UTC

LOTS!!!

2020-08-07 10:15:53 UTC

Helped with my understanding of standard and premium

2020-09-02 12:36:43 UTC

Understanding of the cut-off times, really help manage the customer 's delivery expectations :)

2020-09-28 12:56:49 UTC

2020-11-09 19:54:01 UTC

I am excited to get started after all my studying from these forums, ASBK

2020-12-14 10:09:17 UTC

About the procedure policy on the warranty process.

Symphony Training

2021-01-11 09:56:37 UTC

I found the training really helpful, the breakdown on the cabinet codes for pricing was

Training

2021-01-13 10:38:57 UTC

The training helped to explain the differences between standard and premium items, and what
advantages each may have.

Great learning tool

2021-01-13 12:49:47 UTC

What I've learned

2021-01-19 10:21:46 UTC

General refresh on product knowledge

Training

2021-01-21 13:00:08 UTC

Cut off times and what week they are delivered is helpful so we can manage customer expectations better.

A good knowledge should assist me upsell

2021-03-19 11:10:26 UTC

As a beginner I have found every detail interesting and helpful.

2021-03-22 14:24:16 UTC

What I have Learned

2021-03-24 13:51:20 UTC

I now have a better understanding of the product and the options it comes in .

Product Knowledge

2021-03-26 00:08:54 UTC

This course has improved my knowledge of item codes and product availablity.

What I've Learnt

2021-04-29 15:03:11 UTC

I now have a broad understanding of the products available and the options the customer can choose.

Great training tool. I have learnt a huge amount in such a short space of time. The technical information around the quality of the product and the different finishes will really help...

2021-05-13 08:08:02 UTC

What i've learned

2021-05-27 14:53:20 UTC

The different door styles and price bands

What I have Learned

2021-06-07 10:24:02 UTC

I now have a better understanding of the product and the options it comes in .

fira

2021-06-07 12:52:48 UTC

Have learnt what FIRA are and do, and why they are so important

What i have learned

2021-07-23 08:51:25 UTC

I learned a basics on the ranges we offer and the price bands they fit in to and why.

I have learned more about accessories, worktops etc.

Symphony and the company they are

Good to know that one of the glass splashbacks is special order.

2021-08-09 15:10:57 UTC

Catalog browsing

2021-10-04 15:04:18 UTC

I learned to to look the things in the catalog and how to identify the different kinds of ranges

the difference between standard and premium

2021-10-29 11:44:22 UTC

New to the KBB Market

2021-11-22 13:44:17 UTC

As someone completely new to selling in the KBB market, although competent at selling domestic appliances this training platform seems to strike a great balance at getting the right information over without being over the top. There is lots of information to take on board but I am happy using this platform alongside making my own notes.

A good reminder on the difference between standard and premium

2022-04-12 11:35:35 UTC

Useful course.

2022-05-23 14:46:22 UTC

Excellent and very insightful course. Is great for new starters who are familiar with symphony but equally as useful as a refresher for people wanting to brush up on their knowledge.

2022-05-27 10:20:33 UTC

Great refresher for myself to keep on top of the ranges and colours available.

The different price bands and why the bands are set in place

2022-07-26 11:52:37 UTC

The weeks and how long it will come depending on when you order

2022-07-26 11:53:39 UTC

Great introduction into the kitchen ranges, colours and prices

2022-09-22 08:09:40 UTC

General insight into Symphony as a product. Also a wonderful cover of all the ranges, and a good explanation as to how the price bands function.

2022-09-22 10:22:27 UTC

A great broad spectrum overview of the ranges.

2022-09-23 12:59:20 UTC

2022-11-08 14:33:03 UTC

I now have a better understanding on the different types of worktops and cabinets.

New to kitchens!

2022-11-10 09:22:10 UTC

I have come from the bathroom industry and was worried if I would be able to pick up the complexity of the kitchen products, but with Moogle already I have felt like I have learnt a great deal on the basics in such a short time.

Perfect to do as a refresher

2023-04-27 09:12:44 UTC

I LEARNT SO MUCH

2023-06-09 13:43:07 UTC

Loads of Information

2024-03-18 16:45:42 UTC

As someone who is completely new to kitchen design & sales. I found this introduction course very useful and very informative. I feel a lot more confident after finishing the course

Many thanks

I found this course very helpful, especially the code section.

2024-05-23 10:46:32 UTC

2024-06-20 07:08:52 UTC

being new to the product but not kitchen design this course was extremely informative especially with the breakdown of the unit codes

Great resource

2024-10-19 11:52:03 UTC

Loved this training from start to finish.

Knowledge is power.

2024-11-03 15:38:44 UTC

Great training from Emma, she really knows her stuff. Easily explained and now I have the knowledge that customers will rely on. Thank you