1. Make a video:

Imagine that you work at the reception of Lowis Engineering when a visitor arrives. Read the instructions and welcome the visitor.

Play the audio => Read the script and speak after the beep.

2. Workbook: Complete Workbook Unit 1.

II. Deadline: 11:59 p.m. Sunday, (10/08/2025)

1. Make a video:

You are meeting a visitor to your company. Your colleague introduces you.

Play the audio => Read the script and speak after the beep.

2. Workbook: Complete Workbook Unit 2

3. Preparation for Lesson 3:

• Introduce yourself to your partner. Look at the information on your role card and talk about your job, company and job activities.

Your role card:

- Name: use your real name

- Job title: use your real job title

- Job description: …..

- Company name: ….

- Company description: …..

• Review Vocab about Job title and Structures

II. Deadline: 11:59 p.m. Wednesday, (12/08/2025)

Kindly send to you my second video, Please check and give me comment.

Thank you for watching!

1. Recording after each lesson (updating)

2. Workbook keys (will be updated before the next lesson)

1. Make a video:

Make a video to share about your working day using these suggested questions:

• Your full name?

• What is your job?

• Where do you work? Describe your company.

• How long have you worked there?

• Describe your job

+ What are you responsible for/in charge of?

+ Are you usually busy or have to work overtime?

2. Workbook: Complete Workbook Unit 3

II. Deadline: 11:59 p.m. Sunday, (17/08/2025)

Make a video to describe a product or service that your company provides.

You should say:

• Product/service name

• Key features

• Why it’s useful or unique

II. Deadline: 11:59 p.m. Wednesday, (20/08/2025)

Thanks you!

1. Make a video:

To practise a phone call. First agree on a product and write some notes (seller) or questions to ask (purchaser). Then follow the flow chart above.

Note:

• Use given structures to present products/services and persuade customers, and use structures to implement interest, caution, or rejection of offers.

• Try to have eyecontact with the camera, don't read from a script

2. Workbook: Complete Workbook Unit 4-5

II. Deadline: 11:59 p.m. Sunday, (24/08/2025)

Thank you!

Thank you so much!

1. Make a video:

You have an appointment with an important client this afternoon. Make a phone call to give directions to your company.

Imagine that the client is standing in front of the post office.

Note:

• Use given structures to ask for directions, give directions, and describe where you are now.

• Try to have eye contact with the camera, don't read from a script

2. Workbook: Complete Workbook Unit 6

II. Deadline: 11:59 p.m. Sunday, (31/08/2025)

Thank you!

1. Make a video:

A customer calls your company to speak to a colleague.

Read the script and complete the conversation.

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that need strong stress. (I'll PUT you THROUGH to MS. NGOC)

2. Workbook: Complete Workbook Unit 8

II. Deadline: 11:59 p.m. Sunday, (21/09/2025)

Thank you very much!

1. Make a video:

Choose a cue card and make a conversation

Link cue cards => Click

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that need strong stress.

2. Workbook: Complete Workbook Unit 9-10 (If you haven't done it yet)

II. Deadline: 11:59 p.m. Sunday, (05/10/2025)

1. Make a video:

Create a dialogue based on the topic “Handling Basic Complaints.”
Choose one of the following situations:

List of Situations:

1. Wrong item delivered

2. Late service

3. Dirty hotel room

4. Overcharged bill

5. No support available

Please refer to the sample conversation in Task 3 to create a similar dialogue.

Structure of the conversation:

• Present the complaint

• Apologize

• Solve the complaint

2. Workbook: Complete Workbook Unit 11-12 (If you haven't done it yet)

II. Deadline: 11:59 p.m. Sunday, (12/10/2025)

1. Make a video to handle the complaints in Part C - Task 3

1. Wrong food order

2. Projector not working

3. Bad cleaning service

4. Bad customer service

5. Incorrect colors of order

Please refer to the sample conversation in Task 2 to create a similar dialogue.

Structure of the conversation:

• Present the complaint

• Apologize

• Politely ask for information.

• Ask the customer to stay on the phone while you investigate a problem.

• Solve the complaint

• Use the future with "will" to offer compensation.

  
  

2. Workbook: Complete Workbook Unit 13-14 (If you haven't done it yet)

II. Deadline: 11:59 p.m. Sunday, (19/10/2025)

1. Make a video:

Choose a cue card and make a conversation

Link cue cards => Click

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that need strong stress.

2. Workbook: Complete Workbook Unit 15-16 (If you haven't done it yet)

II. Deadline: 11:59 p.m. Sunday, (26/10/2025)

Thanks!

1. Make a video:

Choose a cue card and make a conversation

Link cue cards => Click: Lesson 17

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that need strong stress.

2. Review all the vocab and structures from Lesson 8-16

II. Deadline: 11:59 p.m. Wednesday, (29/10/2025)

1. Make a video:

Choose a cue card in Section C - PRACTICE, Task 2 and make a conversation

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that need strong stress.

• Use some phrases given in SECTION B - COMMUNICATIVE GRAMMAR

  
  

2. Workbook: Complete Workbook Unit 18.

II. Deadline: 11:59 p.m. Sunday, (02/11/2025)

1. Make a video:

Complete the following form to make your travel plan. Then make a conversation to practice booking a flight and making hotel reservations.

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that need strong stress.

• Use some phrases given in SECTION B - COMMUNICATIVE GRAMMAR

  
  

2. Workbook: Complete Workbook Unit 19.

II. Deadline: 11:59 p.m. Sunday, (05/11/2025)

1. Make a video:

Make 2 conversations in SECTION C - TASK 5 & 6.

Note:

• Try to change your intonation with Yes/No questions. (is it OK?)

• Read them louder and with a higher pitch on the important information that needs strong stress.

• Use some phrases given in SECTION B - COMMUNICATIVE GRAMMAR

  
  

2. Workbook: Complete Workbook Unit 20-21.

II. Deadline: 11:59 p.m. Sunday, (09/11/2025)

1. Make a video:

Answer all the questions

Note:

• Read the question from the image, but look at the screen while answering (with eye contact)

• Look up vocabulary pronunciation before speaking

  
  

2. Workbook: Complete Workbook Unit 23

II. Deadline: 11:59 p.m. Sunday, (23/11/2025)

1. Write an email

   (Click the + sign on your own padlet)

You work in the Operations Department at your company. You recently received a message from another team/department, but some details are unclear.
Write an email (about 70–90 words) to clarify the information.

Your email should include:

• A greeting and short introduction

• The reason you are writing (you need clarification)

• The specific information you want to clarify (e.g., schedule, equipment code, required documents, deadlines, or responsibilities)

• A polite closing

2. Workbook: Complete your workbook Lesson 25-26.

II. Deadline: 11:59 p.m Sunday, 30/11/2025

Dear Maintenance Team,

I hope you are well. I am writing to request clarification regarding the message recently received from your department. Could you please confirm the exact schedule for the upcoming maintenance activity, as well as the correct equipment code that should be prepared? Additionally, please advise whether any supporting documents are required in advance.

Thank you for your assistance.

Sincerely,

Hoang Hung

1. Write a Sales Report

(Click the + sign on your own padlet)

Task: Scenario: You are a sales representative, and you need to write a report on the sales performance

for the past quarter.

Requirements: Write a short report (approximately 150-200 words) based on the following data:

• Sales revenue increased by 12% compared to the previous quarter.

• Best-selling product: XYZ.

• Top-performing region: Ho Chi Minh City.

• Challenge: Increased competition from competitors.

2. Write a Customer Satisfaction Survey Report

Scenario: Your company has recently conducted a customer satisfaction survey to evaluate

the quality of its products/services.

Requirements: Write a short report (approximately 150-200 words) based on the following

data:

• 80% of customers are satisfied with the service.

• 15% reported slow response times.

• 5% expressed dissatisfaction with product quality.

3. Workbook: Complete your workbook Lesson 27-28.

II. Deadline: 11:59 p.m Wednesday, 24/12/2025

1. Introduction

This report summarizes the sales performance for the past quarter. It reviews sales results, key products, and major challenges.

2. Key Sales Figures

Sales revenue increased by 12% compared to the previous quarter. This shows a positive improvement in overall performance. Product XYZ was the best-selling product and made an important contribution to total sales.

3. Sales Performance Analysis

The best sales results came from Ho Chi Minh City, which was the top-performing region. Strong customer demand and effective sales activities helped increase revenue in this area.

4. Challenges & Opportunities

The main challenge during the quarter was increased competition from other companies. However, this also creates opportunities to improve product quality and customer service.

5. Recommendations

The company should continue promoting Product XYZ and focus more on key markets like Ho Chi Minh City. Competitive pricing and better marketing are recommended.

6. Conclusion

In conclusion, the sales performance was positive, with good growth and potential for further improvement.

Customer Satisfaction Survey Report

1. Introduction

This report shows the results of a recent customer satisfaction survey. The goal was to check how customers feel about our products and services.

2. Survey Overview

The survey asked customers about service, product quality, and overall satisfaction.

3. Key Findings

• Satisfied customers: 80%

• Slow response times: 15%

• Product quality issues: 5%

4. Customer Feedback Highlights

Many customers said our staff are helpful and friendly. Customers also liked the reliability of our service.

5. Areas for Improvement

We need to improve response times and fix the small issues with product quality.

6. Conclusion

Most customers are happy with our service, but we should work on response speed and product quality to make them even more satisfied.

1. Introduction

This is a customer product quality survey report, aimed at improving efficiency and identifying opportunities for improvement.

2.Survey overwiew

The overall survey results show that the majority of customers had a positive experience:

3.Key Finding

80% of customers were satisfied with the service received.

15% reported slow response times.

5% expressed dissatisfaction with product quality.

4.Customer Feedback

Most customers are satisfied with the product quality and customer service.

5.Improvement

We should pay more attention to product quality complaints and resolve customer complaints as quickly as possible.

6. Conclusion

Most customers are satisfied with our products, but we need to pay more attention to the quality of our service to truly satisfy them.

1.Intruduction

 This is a quarterly sales report based on the requirements and data provided, a standard business report.

  2.Executive Summary

The past quarter saw positive sales performance, with total revenue growing significantly by 12% compared to the previous quarter. The main driver of growth was the XYZ product line, while Ho Chi Minh City led in sales. The main challenge identified was increasingly fierce competition in the market.

3.Detailed Analysis

The company's total revenue increased by 12% compared to the previous quarter, exceeding initial expectations.

Best-selling product: Product XYZ was the flagship product, contributing significantly to total revenue and demonstrating strong market reception.

Best-performing region: Ho Chi Minh City was the leading market, with the highest sales and growth rate during the quarter.

4.Recommendations

Developing stronger marketing and sales strategies for product XYZ to maximize current demand.

Allocating resources to consolidate our leading position in the Ho Chi Minh City market.

5. Conclusion

In summary, the business results are positive and need to be maintained and further improved.

1. Introduction

   The purpose of this report is to provide an overview of the sales performance for the past quarter.

2. Key sales figures

   The best - selling product was AO DAI

The top- performing region was Ho Chi Minh City

3. Sales performance analysis

   Overall, the sales revenue have increased by 12% compared to the previous quarter.

4. Challenges and opportunities

   A major challenge faced was increased competition from competitors.

5. Recommendations

   To address this issue, we suggest that we increase marketing effort for all product and enhance customer engagement through personalized offers.

6. Conclusion

   In sumary, sales performance for the past quarter showed positive trends. Further improvements in all product are recommended to ensure continued growth.

Customer satisfaction survey report

1. Introduction

   This report presents the findings from the customer satisfaction survey to evaluate the quality of its services in Nov.2025

2. Survey overview

   Survey period: 01.Nov-30.Nov.2025

   Survey method: meeting

   Total respondents: 100 customers

3. Key findings

   80% of customer are satisfied with the service

   15% reported slow response times

   5% expressed disatisfaction with product quality

4. Customer feedback highlights

   Almost customer are satisfied with our service. Some feedback highlights are good service, adorable pricing, fast delivery and customer service is very good.

5. Areas for improvement

   However still have 5% expressed dissatisfaction with our product quality. To address this issue, we suggest that we should improve quality product as much as posible.

6. Conclusion

   Based on the finding, we can conclude that the survey results indicate that overall sentiment is positive. Addressing the key concerns identified will help enhance customer satisfaction and retention.

1. Introduction

The purpose of this report is to provide an overview of the sales performance for the last quarter of 2025, analyze key trends, and offer recommendations for improvement.

2. Key sales figures

- Total revenue: $120.000.

- Best-selling product: XYZ (5000 units sold).

- Lowest-performing product: ABC (125 units sold).

3. Sales performance analysis

- Overall, sales have increased by 12% compared to the previous quarter.

- The top-performing region is Ho Chi Minh City, contributing 45% to total sales.

- The decline in Ha Noi sales was due to competition.

4. Challenges and opportunities

- A major challenge faced was increased market competition.

- The customers’ demands are getting higher.

- Opportunities for growth include expanding sales in the countryside.

5. Recommendations

- Increase marketing efforts for the countryside.

- Enhance customer satisfaction by offering unexpected extras.

6. Conclusion

In summary, sales performance for the 2025 4^th quarter showed positive trends. Further improvements in Ha Noi are recommended to ensure continued growth.

Customer satisfaction survey report

1. Introduction

The purpose of this report is to evaluate the quality of our company’s new product after 3 months’ launch.

2. Survey overview

- Survey period: The first 3 months since the produce launch (1^st September 2025).

- Total respondents: 500 customers.

- Survey method: Online and phone.

3. Key findings

- Overall satisfaction rate: 80%.

- The top-rated aspects: the product quality.

- Main concerns: slow customer support.

Category

Satisfaction rate (%)

Product quality

90%

Customer service

65%

Delivery time

80%

Pricing

80%

4. Customer feedback highlights

- Positive comments: “The product quality is great, it helps me save time in housework.”, “The delivery time was so quick, I ordered it on Monday, and it was delivered to my house on Tuesday.”, “It was very useful for me, I will introduce it to my friends” …

- Negative comments: “The customer service was very bad, yesterday, this product didn’t work, but I called support center 15 times, but no one answered me”, “When I received it, the product was broken so I had to return it.” ...

5. Areas for improvement

- Offer better pricing options for long-term customers.

- Increase support staff during peak hours.

- Improve the QC process before delivering to the customer.

6. Conclusion

In summary, the survey results indicate that overall sentiment is positive. Addressing the key concerns identified will help enhance customer satisfaction and retention.

The purpose of this report is to give information about the sales revenue of this month.

2. Key

   Total revenue : 1200 Unit

   Best selling product : Dill machine - D12H3

3. Sale performance analysis

   Our analysis indicates that sales revenue increase 12% compared to the previous moth

   The highest revenue was record top performing region : Ho Chi Minh City

4. Challenges and Opportunities

   The major challenges faced was increased competition

   Opportunities for growth include creating innovative products with improved features.

5. Recommendations

   Increase marketing and increase customer service

6. Conclusion

   The drill machine product line is showing good growth, as shown in the chart above. It's necessary to maintain this growth performance and further improve service quality in other areas. Increased advertising and customer service

   
   

   
   

   
   

   
   

   
   

I hope this letter find you well. I am writing to propose clarify information of water leak at the water tank

After investigate and evaluating the potential impact, I am confirm that the tank didn't good protect by surface coating. It main reason to make corrosion and damaged surface. One hole was crease and water leak through this way.

The my team already fix it by make n3 layer coating and dry it.

I believe this issue will reduce by increase schedule maintenance and inspection time

Please let me know if you have any comment and other ideal

Thank you for considering this information

1. Video Challenge:

A. Make a presentation

- Choose one of the following graphs/charts and give a speech.

- Use the structures in Part B - Communicative Grammar

- Use Zoom to share the screen and record your speech

B. Read the text (Task 1 - Listening) using Shadowing Technique

- Listen to the audio many times

- Listen again and copy intonation, linking sounds, speed,...

2. Workbook: Complete your workbook Lesson 29.

II. Deadline: 11:59 p.m Sunday, 25/12/2025

Thanks!

1. Video Challenge:

- Choose one of the following cue card and make a conversation.

- Use the structures in Part B - Communicative Grammar

2. Workbook: Complete your workbook Lesson 30-31

II. Deadline: 11:59 p.m Wednesday, 07/01/2026

1. Video Challenge Lesson 32:

Read the text (Task 1 - Listening) using Shadowing Technique

- Listen to the audio many times

- Listen again and copy intonation, linking sounds, speed,...

https://drive.google.com/file/d/1TknVODyo_dWwnN0VffhhOQfN7P7B374h/view?usp=drive_link

2. Workbook: Complete your workbook Lesson 32-33.

II. Deadline: 11:59 p.m Sunday, 11/01/2026

1. Video Challenge Lesson 33:

A client and a service provider are in a negotiation. The service provider has submitted a proposal, but the client wants to negotiate a better price and terms.
Complete the form below and then make a conversation following these steps

2. Workbook: Complete your workbook Lesson 32-33.

(if you haven't done it)

II. Deadline: 11:59 p.m Wednesday, 14/01/2026