OnP Seminar 4 by Dave https://padlet.com/d_smith7/cszt9tza04t8 Question 6 en-us 2017-05-08 12:02:52 UTC 2017-05-12 13:03:32 UTC hello@padlet.com 4 Recommend d_smith7 https://padlet.com/d_smith7/cszt9tza04t8/wish/170481648 Where to use this,
how often,
what to expect.]]> 2017-05-08 12:02:52 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/170481648 3 How would you use it? d_smith7 https://padlet.com/d_smith7/cszt9tza04t8/wish/170481649 (You can sketch it somewhere else)]]> 2017-05-08 12:02:52 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/170481649 2 Pick a tool d_smith7 https://padlet.com/d_smith7/cszt9tza04t8/wish/170481650 Why would you do that?]]> 2017-05-08 12:02:52 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/170481650 1 Suggest a tool d_smith7 https://padlet.com/d_smith7/cszt9tza04t8/wish/170481651 How does it work?
What is it good for?]]> 2017-05-08 12:02:52 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/170481651 Chode https://padlet.com/d_smith7/cszt9tza04t8/wish/171451241 2017-05-12 10:48:11 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171451241 Pareto Analysis https://padlet.com/d_smith7/cszt9tza04t8/wish/171464553 -Checks for problems with the service.
If the service is slow then look at what is going wrong when a customer is buying sport directs products. 
e.g. bar code not working, till malfunctions, giving the wrong product to the customer etc.  

 

]]> 2017-05-12 12:22:15 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171464553 Value Stream Mapping https://padlet.com/d_smith7/cszt9tza04t8/wish/171465482 A lean management tool that analyses the current state of events ]]> 2017-05-12 12:26:13 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171465482 Flowcharts https://padlet.com/d_smith7/cszt9tza04t8/wish/171465520 2017-05-12 12:26:24 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171465520 Value analysis https://padlet.com/d_smith7/cszt9tza04t8/wish/171466734 2017-05-12 12:31:58 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171466734 Flow Charts https://padlet.com/d_smith7/cszt9tza04t8/wish/171466825 2017-05-12 12:32:19 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171466825 VSM https://padlet.com/d_smith7/cszt9tza04t8/wish/171467019 2017-05-12 12:33:06 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171467019 https://padlet.com/d_smith7/cszt9tza04t8/wish/171467101 value analysis, this tool is helping organization to reduce cost or max value from continuous analysis in selling stage]]> 2017-05-12 12:33:25 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171467101 SWOT ANALSIS https://padlet.com/d_smith7/cszt9tza04t8/wish/171467299 Strength of sport directs service 
don't use swot its not very good]]> 2017-05-12 12:34:09 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171467299 Customer Journey map https://padlet.com/d_smith7/cszt9tza04t8/wish/171467611 2017-05-12 12:35:30 UTC https://padlet.com/d_smith7/cszt9tza04t8/wish/171467611 Journey Mapping https://padlet.com/d_smith7/cszt9tza04t8/wish/171467704 Customer arrival - items everywhere, no clear journey. 
Provider -  should give the customer information of whats on offer and where to go. They don't do this - have something in the door that guides you. Reduce the customer from feeling overwhelmed. 
Customer browsing - guided by the lighting, trying on products
Provider - going to get customer shoes etc. 

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