Since 2016, neighbors have been able to submit written complaints about Airbnb listings in their area.

In December 2019, Airbnb introduced a Neighborhood Support Line in the US.

Over time, this feature was expanded to many countries (Canada, UK, Australia, NZ, various countries in Latin America, Europe, Asia Pacific) and multilingual support.

Neighbors can report issues like noise, parties, disturbances, or other neighborhood concerns.

How it works

1. Neighbor notices an issue (e.g., noise, parties).

2. Submits a report via web form or hotline.

3. Airbnb investigates → warnings or removal of violating listings.

4. Resolution shared back when appropriate.

The support line has been expanded over time to many countries and regions, and in multiple languages. Airbnb uses the feedback from neighbors to enforce rules, for example suspending or removing listings that violate community policies, such as unauthorized parties.

To give neighbors a voice and way to report nuisances or things that affect their quality of life.

To increase accountability of Airbnb hosts and listings, ensuring hosts follow rules and policies.

To improve trust & safety in communities.

Not all countries have 24/7 hotline access.

Some reports are vague or slow to process.

Balancing host rights with neighborhood concerns.

Risk of false or malicious reports.

Expand hotline globally with multilingual coverage.

Introduce a priority filter system for urgent complaints.

Educate hosts on anti-party policies.

Increase transparency tracking so hosts and neighbors know case progress.

Neighbors had no official reporting channel.

Illegal parties and disturbances were harder to control.

Communities lost trust; cities pushed back against Airbnb.

Available in 20+ countries with hotline & reporting form.

Airbnb has processed thousands of reports, removing tens of thousands of listings violating rules.

Airbnb reports a 44% drop in party bookings (2022) after the global party ban + support line.

Stronger trust from communities, some cities view Airbnb as a cooperative partner.