https://padlet.com/alexmay/RegCafeB5 Team - Trading Standards : Facilitator - Elizabeth McEleney en-us 2021-06-29 11:37:33 UTC 2021-07-06 13:08:35 UTC hello@padlet.com alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976433 What methods of communication are used?]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976433 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976435 Which differs from those pre Covid?]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976435 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976436 The positive and negative]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976436 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976437 Internal and external]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976437 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976438

For you personally? 

For your team? 

Collaboration with other teams? 

Technology?

]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976438 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976439 From your experience of the service]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976439 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976440 To those accessing the service]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976440 alexmay https://padlet.com/alexmay/RegCafeB5/wish/1629976441

For you personally? 

For your team? 

Collaboration with other teams? 

Technology? 

]]> 2021-06-29 11:37:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1629976441 https://padlet.com/alexmay/RegCafeB5/wish/1633384114 2021-07-01 13:06:03 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633384114 https://padlet.com/alexmay/RegCafeB5/wish/1633384331 2021-07-01 13:06:14 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633384331 https://padlet.com/alexmay/RegCafeB5/wish/1633384575 2021-07-01 13:06:27 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633384575 https://padlet.com/alexmay/RegCafeB5/wish/1633385842 Other regulators - gov bodies ]]> 2021-07-01 13:07:26 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633385842 https://padlet.com/alexmay/RegCafeB5/wish/1633386506 2021-07-01 13:08:00 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633386506 https://padlet.com/alexmay/RegCafeB5/wish/1633387895 2021-07-01 13:09:02 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633387895 https://padlet.com/alexmay/RegCafeB5/wish/1633388972 2021-07-01 13:09:54 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633388972 https://padlet.com/alexmay/RegCafeB5/wish/1633390143 2021-07-01 13:10:51 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633390143 https://padlet.com/alexmay/RegCafeB5/wish/1633392440 The environment and site safety - line of explosives - goods and services - it depends on the team as one team the most interactions is with the police - not too many big customers -]]> 2021-07-01 13:12:33 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633392440 https://padlet.com/alexmay/RegCafeB5/wish/1633396253 Citizens Advice Consumer Service - we have telephone, email, face to face. Referral from Citizens Advice - the other channels are non-existent 

]]> 2021-07-01 13:15:06 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633396253 https://padlet.com/alexmay/RegCafeB5/wish/1633398732 Protection notices from the Police]]> 2021-07-01 13:17:03 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633398732 https://padlet.com/alexmay/RegCafeB5/wish/1633403152 email Dorset & Wiltshire - administrator 
social media on Twitter
Monthly ]]> 2021-07-01 13:20:19 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633403152 https://padlet.com/alexmay/RegCafeB5/wish/1633404135 2021-07-01 13:21:06 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633404135 https://padlet.com/alexmay/RegCafeB5/wish/1633404779 social media on Twitter
Monthly editorial approx 50 / 60 newsletters. 
Advice on scams 
10 things to look out for 
Calls for actions. ]]> 2021-07-01 13:21:36 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633404779 https://padlet.com/alexmay/RegCafeB5/wish/1633408289 We are not encourages to do that - apart from businesses. ]]> 2021-07-01 13:23:57 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633408289 https://padlet.com/alexmay/RegCafeB5/wish/1633409698 went to Citizens advice - this service ]]> 2021-07-01 13:24:55 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633409698 https://padlet.com/alexmay/RegCafeB5/wish/1633410428 Too much information - we now have a cut back website - with links. Rethink of the website alongside the main Dorset Council Website. 
The Website comms has been funded to other agencies - needs to be local and bespoke. ]]> 2021-07-01 13:25:27 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633410428 https://padlet.com/alexmay/RegCafeB5/wish/1633413666 Using existing functionality like youtube for local initiatives.  - Think about different media - link history ]]> 2021-07-01 13:27:38 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633413666 https://padlet.com/alexmay/RegCafeB5/wish/1633416182 Look at how mosaic and how it links information - by linking the history either around the consumer/customer - Important especially if you miss information as it could be a safeguarding.]]> 2021-07-01 13:29:06 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633416182 https://padlet.com/alexmay/RegCafeB5/wish/1633419656 Not every customer wants to be a customer and we issue enforcement notices to traders]]> 2021-07-01 13:31:27 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633419656 https://padlet.com/alexmay/RegCafeB5/wish/1633420452 The vast majority want access to information - ]]> 2021-07-01 13:32:01 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633420452 https://padlet.com/alexmay/RegCafeB5/wish/1633421527 If they need to report something
if they new they needed to talk to trading standards - 
They don't care where people answer - they just want the answer. 
Businesses - if they knew what the business companion website. 
First point of contact

]]> 2021-07-01 13:32:48 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633421527 https://padlet.com/alexmay/RegCafeB5/wish/1633424053 Trading Standards needs to stand out in a web search - if you can't google us - even the enforcement policy. - it is a generational things - more senior member of the population - younger people google. 

]]> 2021-07-01 13:34:35 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633424053 https://padlet.com/alexmay/RegCafeB5/wish/1633426976 Public onto Trading Standards . Wait until the pilot is finished - extending opening hours (clear path to information)]]> 2021-07-01 13:36:38 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633426976 https://padlet.com/alexmay/RegCafeB5/wish/1633435030 have to remember some of our customers don't want to be customers, rogue traders etc]]> 2021-07-01 13:42:17 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633435030 https://padlet.com/alexmay/RegCafeB5/wish/1633469005 2021-07-01 14:05:55 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633469005 https://padlet.com/alexmay/RegCafeB5/wish/1633469027 That the IT Works
Teams has worked will with working colleagues - outside bodies or Zoom
Everything continues to work well, perhaps we can work more flexibly. 
Freeing up of time - because of less travel especially re regional travel. 
Regional training - teams has been key enabler - 
Collaboration South West Trading Standard - Largest attendance
Huge number of people benefiting from collaboration. ]]> 2021-07-01 14:05:56 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633469027 https://padlet.com/alexmay/RegCafeB5/wish/1633474742 online core training - you can fit around other things - (dip in and out of the training)
More cost effect to compete training
More training session 
Covid - National briefing sessions - key ways for gov to be in touch with the local authority - we had direct input into the new legislation - withouth the need to travel to london.
Various forums - cross different services - new colleagues in community & public protections - place services, helpful in emergency situation - or cross services working e.g. police. 
Secure email had been really good - how we work and collaborate with other - sensitive material. Training needed to put the correct flags on the emails. Helps to build partnerships - DC doing things in the right way. ]]> 2021-07-01 14:10:21 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633474742 https://padlet.com/alexmay/RegCafeB5/wish/1633480544 For absent staff/ clashes

]]> 2021-07-01 14:14:19 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633480544 https://padlet.com/alexmay/RegCafeB5/wish/1633481216 Limitations with the software - we need the ability to update at the point of the visit - mobile working would be beneficial. 
Flair is not user friendly - service complaints - outdate system - it does have the capacity for mobile working??  Civica - have a new cloud based system - support will be withdraw in the next few year.  Terrible software - can't open two complaint records does not work.  ]]> 2021-07-01 14:14:50 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633481216 https://padlet.com/alexmay/RegCafeB5/wish/1633482036 Civica App aka FLARE

]]> 2021-07-01 14:15:26 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633482036 https://padlet.com/alexmay/RegCafeB5/wish/1633485641 2021-07-01 14:18:05 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633485641 https://padlet.com/alexmay/RegCafeB5/wish/1633486642 Flare windows dont have the standard windows functionality such as maximise/minimise. it doesnt connect to other databases. you cant drag and drop files. you cant open 2 complaints records at the same time. its 90s software and we would benefit from a more modern solution. It cant be used on site when out on visit.]]> 2021-07-01 14:18:50 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633486642 https://padlet.com/alexmay/RegCafeB5/wish/1633487017 Not being able to work into any office. Very few bespoke areas - most areas are generalist.]]> 2021-07-01 14:19:10 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633487017 https://padlet.com/alexmay/RegCafeB5/wish/1633491333 2021-07-01 14:22:15 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633491333 https://padlet.com/alexmay/RegCafeB5/wish/1633492131 wti work regionally before thinking in a pan-Dorset way. South West is strong in term of local authority services.end ]]> 2021-07-01 14:22:53 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633492131 https://padlet.com/alexmay/RegCafeB5/wish/1633494245 Improved sharing within Regulatory Services - because we are about people and what they do.  Place is about Place - regulatory services is about a particular place, land, venue.  We are about people - ]]> 2021-07-01 14:24:28 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633494245 https://padlet.com/alexmay/RegCafeB5/wish/1633498197 2021-07-01 14:27:19 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633498197 https://padlet.com/alexmay/RegCafeB5/wish/1633499968 aimpacted face to face relationships - there is a benefit to the face to face - undertaking join visits 
- vulnerable consumers during the pandemic 
- older/vulnerable people not using the web so perhaps slower service using physical mail. 
Car Sharing - two people not going out on visits 
Underage sales purchase work - not able to do this work . Most areas worked on. ]]> 2021-07-01 14:28:40 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633499968 https://padlet.com/alexmay/RegCafeB5/wish/1633505701 inorking from home will become the norm. 
Not everyone able to work from hoLme. 
Going from your house and visiting or from the office - e.g. the animal health team.
Contact with people out there - we try a few more phone call. - Travel might be still low as we work with business.  Gov wants us to get back to face to face (in food for example) undertake a pre visit assessment.  Transport has come down especially training - volume to training has come down - especially in training. - Lot less travel in future. ]]> 2021-07-01 14:32:51 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633505701 https://padlet.com/alexmay/RegCafeB5/wish/1633507816 Buy With Confidence revisits now all electronic, previously in person. Also Business Satisfaction Survey has moved form paper version to online survey. ]]> 2021-07-01 14:34:25 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633507816 https://padlet.com/alexmay/RegCafeB5/wish/1633510892 There is an opportunity to engage with technology and (comments regarding how courts working)]]> 2021-07-01 14:36:48 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633510892 https://padlet.com/alexmay/RegCafeB5/wish/1633513718 May push for remote interviews - changes in the codes of practice. - Environment Team - Fish exporters - to stamp paper - 

]]> 2021-07-01 14:39:03 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633513718 https://padlet.com/alexmay/RegCafeB5/wish/1633516359 Employing people for other areas within England & Wales.   Attracting experienced people - 

]]> 2021-07-01 14:41:01 UTC https://padlet.com/alexmay/RegCafeB5/wish/1633516359