• the drivers of change in the environment

• the beneficiaries of change initiated by others

• the facilitators of technology development

• the victims of technology change

key decisions in managing technology ;

• the firms must determine if it wants to be a leader or followerin its industry

• the firm must also determine whether it will develop its own new technology or buy the technology

• the firms need to determine the scope of products or services it wants to other

• the firm must also detrmine the scale of products or services

• technoware

• orgaware

• humanware

• infoware

process technology :

• technoware : transformation facilities

• humanware : individual abilities

• orgaware : organizational framework

• infoware : documents facts

INFOWARE :

• technoware - specific infoware ( TSI )

• humanware - specific infoware ( HSI )

• orgaware - specific infoware ( OSI )