by Marcus

What we're doing?

marquito — 2013-08-13 17:15:30 UTC

if you were to launch knowledge services today what would be the number 1 problem you'd solve how and why ... could solve, could have solved ... what would the structure look like

what would you different; start today; build knowledge services today

Churn

marquito — 2013-08-13 17:17:33 UTC

Service

marquito — 2013-08-13 17:17:38 UTC

What's the biggest problem?

marquito — 2013-08-13 17:19:01 UTC

New Markets

marquito — 2013-08-13 17:19:29 UTC

Knowledge a bi-product of colloboration

marquito — 2013-08-13 17:22:15 UTC

How to keep customers happy? this is the problem

2013-08-13 17:24:23 UTC

internal alignment

external communication

world-class service

product education (marketing, in-product, internal)

aligning all the teams

marquito — 2013-08-13 17:24:41 UTC

for doing structure

what does that look like from sales to account management

we'd be a high level project mgmt team - we'd be managing KS services along the way happening

getting everybody on board

World Class Service

marquito — 2013-08-13 17:27:00 UTC

Product Education

marquito — 2013-08-13 17:28:06 UTC

Fast response times

marquito — 2013-08-13 17:30:13 UTC

Quality Answers

marquito — 2013-08-13 17:30:21 UTC

1 person to work with

marquito — 2013-08-13 17:30:36 UTC

Solving business problems

marquito — 2013-08-13 17:30:54 UTC

launch to include:

2013-08-13 17:30:59 UTC

- roles and responsibilities of team members (titles reflect solutions to problems, not the actual problem. ex, product training v. product education)

- own components of education

rules of engagement with

Service Governance Team

marquito — 2013-08-13 17:31:25 UTC

change management

marquito — 2013-08-13 17:34:36 UTC