Customer Service Flowchart by Tammy Seidel https://padlet.com/tseidel3/cmciomjfkdmh Phone Call en-us 2018-10-20 00:25:21 UTC 2025-11-22 08:09:22 UTC hello@padlet.com With a smile, answer the phone by asking how you can help. tseidel3 https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030178 2018-10-20 00:35:58 UTC https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030178 Customer has a question. tseidel3 https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030265 You answer... "I will do my best to answer your question."]]> 2018-10-20 00:36:56 UTC https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030265 Yes, your were able to answer the customers question completely. tseidel3 https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030834 You thank the customer for reaching out.]]> 2018-10-20 00:44:47 UTC https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030834 No, you were not able to answer the question. tseidel3 https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030873 2018-10-20 00:45:25 UTC https://padlet.com/tseidel3/cmciomjfkdmh/wish/295030873 After informing the customer that you would have been happy to answer their question, you direct them to the person who deals with that issue. tseidel3 https://padlet.com/tseidel3/cmciomjfkdmh/wish/295031134 2018-10-20 00:49:52 UTC https://padlet.com/tseidel3/cmciomjfkdmh/wish/295031134