https://padlet.com/llaug/ciynnjuu11ge What problems do your customers face? Think BIG Picture!! en-us 2018-05-07 20:49:55 UTC 2021-07-10 04:33:53 UTC hello@padlet.com llaug https://padlet.com/llaug/ciynnjuu11ge/wish/258713383 Lindsay Laug Question:  What problems do your customers face?  I know you may be dealing with technical NRC issues at the moment, but think bigger picture.  What are they telling you?  What are you able to observe? (Low n-size, worried about being acquired, low-patient volumes, lack of physician engagement, etc.)]]> 2018-05-07 20:58:10 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/258713383 https://padlet.com/llaug/ciynnjuu11ge/wish/258904329 Customers are facing low response rates/size, looking to us to have the magic answer., also lack of seeing our value at times or showing our value to their C suite . ]]> 2018-05-08 13:45:06 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/258904329 https://padlet.com/llaug/ciynnjuu11ge/wish/258932902 Low patient volumes in a new outpatient facility, what drives consumers to make a change in healthcare provider? ]]> 2018-05-08 14:39:02 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/258932902 https://padlet.com/llaug/ciynnjuu11ge/wish/258948049 How to drive provider engagement while holding staff accountable? ]]> 2018-05-08 15:09:21 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/258948049 https://padlet.com/llaug/ciynnjuu11ge/wish/258978041 I think that a large amount of my partnerships are facing challenges with acquisition - some in terms of acquiring other hospitals or systems and needing to know how to manage the communication and pick up the slack, some in terms of competition, and others in terms of being acquired (we are losing contracts somewhat frequently for this reason).]]> 2018-05-08 16:07:28 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/258978041 https://padlet.com/llaug/ciynnjuu11ge/wish/259058830 They are wanting tried and true improvement ideas.  Along with that, they really struggle to get leadership buy in and direct follow through with strategy champions, accountability, and "see something, say something" empowerment within teams.]]> 2018-05-08 19:04:52 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259058830 https://padlet.com/llaug/ciynnjuu11ge/wish/259284313 Staffing issues - caregivers have too much on their plate and are just trying to keep their heads above water. How do you keep PX a priority during high volume times, especially if you have to pull in agency nurses?]]> 2018-05-09 14:02:55 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259284313 https://padlet.com/llaug/ciynnjuu11ge/wish/259311584 Low response rates to the longitudinal surveys is problematic for select hospitals, especially in poorer urban areas and with patient populations where English is not a first language. Also, the longitudinal survey results aren't moving and don't appear to be responsive to quality improvement efforts.]]> 2018-05-09 14:56:54 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259311584 https://padlet.com/llaug/ciynnjuu11ge/wish/259337728 Aligning operations with consumer/patient needs/wants. Communicating consumer preferences with senior leadership in a cohesive, understandable way. Moving from "what does this mean?" to "what do we do about it?" to "how do we measure it?"]]> 2018-05-09 15:49:53 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259337728 https://padlet.com/llaug/ciynnjuu11ge/wish/259670134 Best practices in everything under the sun. ]]> 2018-05-10 15:43:40 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259670134 https://padlet.com/llaug/ciynnjuu11ge/wish/259776135 What do we do with all of this data? 
Turning improvement plans into actionable items. ]]> 2018-05-10 20:05:07 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259776135 https://padlet.com/llaug/ciynnjuu11ge/wish/259985650 Low response rates and low volumes in pediatric settings.]]> 2018-05-11 15:31:10 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/259985650 https://padlet.com/llaug/ciynnjuu11ge/wish/260052281 Understanding and validating their data. ]]> 2018-05-11 18:30:57 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/260052281 https://padlet.com/llaug/ciynnjuu11ge/wish/260052684 Lack of support to proactively understand and address research-related issues that may arise - I.e. - transition to Real-Time impact scores and Star Ratings ]]> 2018-05-11 18:32:16 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/260052684 https://padlet.com/llaug/ciynnjuu11ge/wish/260053280 Approaching and managing the ongoing project in the framework of a decentralized system where garnering buy-in from stakeholders at a facility/clinic/group-level can be difficult. ]]> 2018-05-11 18:34:16 UTC https://padlet.com/llaug/ciynnjuu11ge/wish/260053280