The alternatives for the forbidden phrases when on the phone(SENTHAMARAI A/P SUBRAMANIAM (IAB)) by SENTHAMARAI A/P SUBRAMANIAM (IAB)

INSTRUCTION

senthamarai1 — 2025-04-14 03:59:58 UTC

1. Get into your group.

2. Discuss the alternatives for the forbidden phrases given.

3. Fill in your answer as a group in Padlet.

4. Present your answer.

senthamarai1 — 2025-04-14 03:59:58 UTC

1. "You misunderstood the policy." -

2. "We’ve always done it this way." -

3. "That’s not our fault." -

senthamarai1 — 2025-04-14 03:59:58 UTC

1. “That’s our policy.” -

2. "You should know this." -

3. "Call back later." -

senthamarai1 — 2025-04-14 03:59:58 UTC

1. “I already told you...” -

2. “That’s not possible.” -

3. “I’m busy right now.” -

senthamarai1 — 2025-04-14 03:59:58 UTC

1. “That’s not my problem.” -

2. “You have to call back.” -

3. “It’s your responsibility.” -

senthamarai1 — 2025-04-14 03:59:58 UTC

1. “Hold on” -

2. “No, I don’t have that information.” -

3. “I Can’t help you if you don’t have enough information -