Your pharmacy chain is facing new competition from a Big Pharmacy outlet that just opened nearby. Footfall at your branch has dropped by 20%. by Kaveesha Raju

d59k4j7wqu — 2025-09-22 08:21:01 UTC

Group members : Shehsa, Lisha, Shen Yee, Tania

Providing wide range of services because as a small chain pharmacy we cannot lower our prices, but providing wide range of services would gain customers trust and the service we provide will be more personalised compared to big chain companies. Customers would be more pleased with the service they receive and would come back, that makes us small chain pharmacy gain and retain loyal customers.

2025-09-22 08:22:09 UTC

Erin, Patrick, Rafli, Lau

-- loyalty program

Launch a customer loyalty program that offers points, discounts, or free health services such as blood pressure checks for repeat purchases. Thus, customers will feel rewarded for shopping at your pharmacy, making them more likely to return despite new competition(eg, first registration get 500points, when inviting people to register will get extra points and the points could be redeemed for free health screening or product.)

2025-09-22 08:23:01 UTC

we can organize a community health campaign with free basic screening such as bp, glucose and cholesterol test, MTAC services and light refreshments.

also, we could play promotional music like “carmen kaw kaw deal” and offer cheaper price to attract customers to walk in.

carmen, yenlok, liqian

2025-09-22 08:24:43 UTC

Emphasize building strong partnerships with popular product manufacturers. For instance, collaborating with the maker of Unichi Teddy Bear Gummies to offer the lowest market price can attract more customers. This increased traffic also encourages them to explore other products, boosting repeat visits.

chin vern, xiao hui, yee lin