Handling complaints (5I) by Eliana Di Bella https://padlet.com/profedibella/cflyb3t8yc9r My opinion en-us 2016-10-06 12:44:33 UTC 2016-10-14 18:29:34 UTC hello@padlet.com Eliana Di Bella profedibella https://padlet.com/profedibella/cflyb3t8yc9r/wish/128782102 In my opinion, the easiest suggestion to put in practice is number___, that is "__________". I think ...]]> 2016-10-06 12:45:16 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/128782102 Rachele Brown https://padlet.com/profedibella/cflyb3t8yc9r/wish/129326079 In my opinion, the easiest suggestion to put in pratice is number 3,  that is "Stay calm. Don't argue with the guests" because in role of the front desk clerk you must be polite and respectful.
I think that the useless suggestion is number 8, that is "Set an approximate time for completion of corrective actions. Be specific but do not understimate the amount of time it will take to resolve the problem" because it is very difficult  to be specific. The problems are different in accord with the guests. 
The most helpful suggestion is number 4, that is " Be aware of the guest's self-esteem. Show a personal interest in the problem, try to use the guest name frequently" because if the receptionist frequently uses the name of the guest, he shows a particular interest to the customer and his problems. 

]]> 2016-10-09 11:49:36 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129326079 Davide Valeri https://padlet.com/profedibella/cflyb3t8yc9r/wish/129337005 In my opinion, the easiest suggestion to put in practise is definitely the point where it says "Do not insult the guest", because education is the basis of all the jobs that are in direct contact with the client.
I think that the useless suggestion is number 8, that is "Set an approximate time for completion of corrective actions. Be specific but do not understimate the amount of time it will take to resolve the problem". I think that tasks are always done well even at the cost of putting a lot of time. 
In my opinion, the most helpful suggestion is number 3 , that is " Stay calm. Don’t argue with the guest".The guest is always right even when it does not have it. then in a hotel stay calm it is difficult, but essential.]]> 2016-10-09 15:12:22 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129337005 Lorenzo Marchiani  https://padlet.com/profedibella/cflyb3t8yc9r/wish/129345873 In  my opinion, the easiest suggestion to put in pratice is number 3 that is "Stay calm.Don't argue with the guests" because the respect and the education are very important in this type of  job. I think that the usless suggestion is number 2, that is" Isolate the guest if possible, so that other guests won’t overhear." Because is disrespectful  and the customer gets angry more. The most helpful suggestion is number 4, that is "Give the guest your undivided attention. Concentrate on the problem, no on placing blame. Do NOT Insult the guest"Because in this job the guest is really important and if we listen to him and we resolve his problems,  is probable that he return in our hotel.


]]> 2016-10-09 17:20:54 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129345873 Ivan Mazzei https://padlet.com/profedibella/cflyb3t8yc9r/wish/129346789 In my opinion, the easiest suggestion to put in pactice is number 10, that is "follow up. Even if the complaint wasresolved by someone else, contact the guests to ensure that he problem was resolved satisfactory." Because that it is easy because the receptionist have only to confirm the solution to the guest. I think that the useless suggestion is number 2, that is "isolate the guest if possible, so that other guests won't overhear. In my opinion the most helpful suggeston is number 7, that is "tell the guests what can be the best done, offer choises, don't promie the impossible, and don't excheed your authority. Because the front desk clerk must give confidence to the costumer and give him helpful and right information.]]> 2016-10-09 17:32:49 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129346789 Andrea Cantini https://padlet.com/profedibella/cflyb3t8yc9r/wish/129346836 In my opinion, the easiest suggestion to put in pratice is number 3 that is "Stay calm. Don't argue with the guests" because when you work the respect is very important and we must always be ??????? (=> wordreference.com). I think that the most useless suggestion is number 2, that is "Isolate the guest if possible, so that other guests won’t overhear",
because the client needs his privacy. I think that the most helpful suggestion is number 7 ("....."), because the front desk clerk must give confidence to the desk (???) and give him helpful (???) and the right information.
]]> 2016-10-09 17:33:42 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129346836 Costanza Landinj https://padlet.com/profedibella/cflyb3t8yc9r/wish/129347141 In my opinion the easiest suggestion to put in practice is stay calm and don't argue with the guest, because if you have chosen this job, probably patient is one of your qualities. 
I think that the most helpful suggestion is telling the guest what can be the best done, offer choices, don't promise the impossible and don’t exceed your authority, because this should be fundamental for the relation between the receptionist and the costumer. And on the other hand, the useless is set an approximate time for completion of corrective actions, be specific, but do not underestimate the amount of time it will take to resolve the problem, because the time won't improve or aggravate your actions. 

]]> 2016-10-09 17:38:21 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129347141 Alessia Amadori https://padlet.com/profedibella/cflyb3t8yc9r/wish/129352843 In my opinion, the easiest suggestion to put in practice is number 3, that is "Stay calm" and “Don't argue with the guests” because the guest is always right and because the respect is the basis of all works.
I think that the useless suggestion is number 8, that is "Set an approximate time for completion of corrective actions. Be specific but do not understimate the amount of time it will take to resolve the problem" because it is unknown how long it takes to resolve the various problems and each client needs his time, which should not be counted.
In my opinion the most helpful suggestion is the number 7, that is “Tell the guest what can be the best done. Offer choices. Don’t promise the impossible, and don’t exceed your authority.” because the receptionist must be clear with the customer and it must offer various services according to the possibilities that it has.


]]> 2016-10-09 19:02:18 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129352843 Laura Gigli https://padlet.com/profedibella/cflyb3t8yc9r/wish/129353453 I think that the easiest suggestion to put in practice is number 5, which is "Give the guest your undivided attention. Concentrate on the problem, no on placing blame. Do NOT Insult the guest" because if you are a receptionist, guests' satisfaction is under your responsability and they need all the attentions. Their problems are your problems.
In my opinion, instead, the useless suggestion is number 2, that is "Isolate the guest if possible, so that other guests won’t overhear" because you must manage every kind of situations without ignore anyone.
Finally the most helpful suggestion is number 7, which say to "Tell the guest what can be the best done. Offer choices. Don’t promise the impossible, and don’t exceed your authority" because you have to help them and to be very kind, undestanding and empathic.

]]> 2016-10-09 19:13:05 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129353453 Chiara Bellosi https://padlet.com/profedibella/cflyb3t8yc9r/wish/129353513 In my opinion, the easiest suggestion to put in practice is the number 3, that is "Stay calm. Don’t argue with the guest", because guests have always right and you have to be patient and polite.
I think that the useless suggestion is the number 8, that is "Set an approximate time for completion of corrective actions. Be specific, but do not underestimate the amount of time it will take to resolve the problem", because you don't know how much time you take to do a  thing or to risolve a problem. 
I think that the most helpful suggestion is the number 5, that is "Give the guest your undivided attention. Concentrate on the problem, no on placing blame. Do NOT insult the guest", because your job is that to satisfy requests of the guests and you have to pay attention because you could lose a possible client.
 
]]> 2016-10-09 19:14:16 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129353513 Michela Maretti https://padlet.com/profedibella/cflyb3t8yc9r/wish/129355762 In my opinion, the easiest suggestion to put in practice is number 3, that is "Stay calm and don't argue with the guest." because a receptionist have to be kind and respectful in every kind of situation.
 Instead I think that the useless suggestion is number 8, that is "Set an approximate time for completion of corrective actions. Be specific, but do not underestimate the amount of time it will take to resolve the problem." because you can't predict how long it will take to solve the problem.
Finally I think that the most helpful suggestion is number 7 which is "Tell the guest what can be the best done. Offer choices. Don’t promise the impossible, and don’t exceed your authority." because in this way a receptionist shows that every guest is important and that they do their best to satisfy every kind of request.]]> 2016-10-09 19:48:07 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129355762 Federica Rossetti https://padlet.com/profedibella/cflyb3t8yc9r/wish/129360242 In my opinion the easiest suggestion to put in practice is "stay calm and don' t argue with the guest" because if you work in this kind of environments you have to stay calm to look professional, so this should be one of your qualities.
The useless suggestion is the number 6, "take notes" because i don' t think that it would be useful in some situations. 
Finally i think that the most helpful is the suggestion number 7, because you have the helpful role in the hotel, so you have to keep the guests calm, but not promising the impossible.]]> 2016-10-09 20:42:56 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129360242 Francesca Nobile https://padlet.com/profedibella/cflyb3t8yc9r/wish/129439963 In my opinion, the easiest suggestion to put in practice is the number 3 that is "stay calm and don't argue with the guest" because a receptionist must be polite and respectful in every kind of situation. I think that the useless suggestion is the number 2 that is "Isolate the guest if possible, so that other guests won't overhear" because is disrespectful and the customer gets angry more. Finally I think that the most helpful suggestion is the number 7 which is " Tell the guest what can be the best done. Offer choices. Don't promise the impossible, and don't exceed your authority" because in this way a receptionist you have to help the guest and must offer differents services according to the possibilities that it has.]]> 2016-10-10 09:01:40 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129439963 Naomy Cuomo https://padlet.com/profedibella/cflyb3t8yc9r/wish/129443546 In my opinion the easiest suggestion to put in practice is "stay calm and don't argue with the guest" because the receptionist in any situation must to bring respect. The useless suggestion is the number 2 "isolate the guest if possible, so that other guests won't overhear" because is disrespectful and the customer gets angry more. The most helpful suggestion is the number 7 "tell the guest what can be the best done. Offer choises. Don't promise the impossible and don't exceed your authority" because the receptionist must be clear and give at the customer right information.]]> 2016-10-10 09:18:12 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/129443546 Jessica Emanuele https://padlet.com/profedibella/cflyb3t8yc9r/wish/130138786  In my opinion, the easiest suggestion to put in practice is the number 3, that is "Stay calm. Don’t argue with the guest", because receptionist has to be patient and fix the guest's problems.
I think the useless suggestion is the number 8, that is "Set an approximate time for completion of corrective actions. Be specific, but do not underestimate the amount of time it will take to resolve the problem", because you don't know how long it takes to solve problems.
I think the most helpful suggestion is number 7, that is "Tell the guest what can be the best done. Offer choices. Don't promise the impossible and don't exceed your authority", because recepionist has to show his interest to guests and he does the best to satisfy them.]]> 2016-10-12 14:22:52 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/130138786 Federica Fortino https://padlet.com/profedibella/cflyb3t8yc9r/wish/130724899 In my opinion the easiest suggestion is "stay calm and don't argue with the guest" because it's very important to be kind and patient with them to solve the problems. I think the useless suggestion Is "Set an approximate time for completion of correttive actions, be specific, but do not underestimate the amount of time it will take to solve the problem" because you can't predict how much time you need, the important is be efficient at work. Finally I think the most helpful suggestion is "tell the guest what can be the best done, offer choises, don't promise the impossible and don't excheed your authority" because the front desk clerk must give right information according to their possibilities.]]> 2016-10-14 13:19:33 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/130724899 Rachela rufat https://padlet.com/profedibella/cflyb3t8yc9r/wish/130845974 In my opinion, the easiest suggestion to put in pratice is number 3, that is "Stay calm and don't argue with the guest" because it's important to be patient and kind in every situation. The useless suggestion is number 8, that is "Set an approximate time for completation of corrective actions. Be specific, but do not understimate the amount of time, it will take to resolve the problem. I think that the most helpful suggestion is number 7," Tell the guest what can be the best done and offer choices. Don't promise the impossible and don't exceed your authority.]]> 2016-10-14 18:18:25 UTC https://padlet.com/profedibella/cflyb3t8yc9r/wish/130845974