Order-processing & Delivery-processing of Coolmate by Hiếu Nguyễn Trung

Coolmate Brief Information

darkredeyesdragon — 2024-07-05 11:31:39 UTC

Coolmate is a Vietnamese local brand specializing in men's apparel products. Established since 2019, the brand had harvested much success. In 2023, the sales reached 363 billion VND, associated with was 90% KPI had been achieved and approximately 30% growth rate compared to 2022.

As a pioneer in nonphysical outlet movement, Coolmate has no any store exhibited their products but offices. Coolmate is a local brand, which is in the niche of its league, with simple and sustainable fashion-orientated style are now gaining a significant top-of-choice men's product when thinking of in mind.

1. Order-processing

darkredeyesdragon — 2024-07-05 12:14:28 UTC

Customer Order

darkredeyesdragon — 2024-07-05 12:17:07 UTC

Customers can place orders through the following channel:
- Website: https://coolmate.com/
Customers need to provide complete and accurate information such as:
- Name
- Address
- Phone Number
- Email
- Selected Products
- Product Quantity
- Payment Methods
- Notes (if applicable)

Order Processing

darkredeyesdragon — 2024-07-05 12:22:12 UTC

Printing and packaging

Orders "under packing" will be picked up, packed and sent by the warehouse staff.

After the order is packaged, the delivery person will pick it up and deliver it to the customer.

How long does it take to process an order?

darkredeyesdragon — 2024-07-05 12:24:19 UTC

Currently orders are processed at 02 warehouses:

Coolmate Hanoi: Floor 3-4, BMM Building, KM2, Phung Hung Street, Phuc La Ward, Ha Dong District, Hanoi City

darkredeyesdragon — 2024-07-05 12:37:25 UTC

Coolmate HCM: 163 -165 Tran Trong Cung, Tan Thuan Dong Ward, District 7, Ho Chi Minh

darkredeyesdragon — 2024-07-05 12:37:51 UTC

darkredeyesdragon — 2024-07-05 12:39:41 UTC

if the order does not have a special problem such as being out of stock or not having enough stock:

Inner city area of Hanoi and Ho Chi Minh: 1-2 working days (excluding Saturday and Sunday), other provinces is 2-4 working days (excluding Saturday and Sunday).
Urgent shipping support (applicable to orders within HCM and Hanoi during business hours): contact 1900272737.

Including 3 elements: a yellow carton box - a hard box printed with the word Coolmate - the product, with a black tape printed with the word Coolmate on the outside (as shown in the picture)

darkredeyesdragon — 2024-07-05 12:43:05 UTC

Including 3 elements: a yellow carton box - a hard box printed with the word Coolmate - the product, with a black tape printed with the word Coolmate on the outside (as shown in the picture)

How is the Coolmate box packaged?

darkredeyesdragon — 2024-07-05 12:43:25 UTC

darkredeyesdragon — 2024-07-05 12:46:22 UTC

After confirming the order, Coolmate will check the warehouse to ensure there are enough products that the customer ordered. • If the product is out of stock, Coolmate will contact the customer to notify and propose alternative solutions such as exchanging another product or canceling the order. • Coolmate will prepare goods including: o Pick up products from the warehouse o Check product quality

Confirms and prepares the order

darkredeyesdragon — 2024-07-05 12:47:07 UTC

darkredeyesdragon — 2024-07-05 12:48:19 UTC

Pack the product carefully

Each Coolmate order is packaged in 2 layers, like a gift package, ensuring that customers receive the product completely. Whether it's a pair of pants, a shirt or a pair of socks, Coolmate will always send your order to you in "double box status", with the hope that you always receive the most complete experience.

Attach labels and delivery notes

2. Delivery-processing

darkredeyesdragon — 2024-07-05 12:54:05 UTC

darkredeyesdragon — 2024-07-05 12:55:23 UTC

Coolmate will deliver goods to customers through 2 reputable shipping units. Coolmate will hand over the order according to the policies that the shipping unit requires.

darkredeyesdragon — 2024-07-05 12:56:28 UTC

darkredeyesdragon — 2024-07-05 12:56:33 UTC

Receive the goods

darkredeyesdragon — 2024-07-05 13:08:54 UTC

Customer pick-up :

1. Validate order information

2. Assess the package's condition

3. Unpack and examine the products

4. Retain receipts and invoices

5. Contact customer service if necessary

darkredeyesdragon — 2024-07-05 13:12:48 UTC

The delivery time depends on the customer's address and usually ranges from 2-5 business days.
Customers can track the status of their orders through the https://www.coolmate.me/page/tra-cuu-don-hang website
Coolmate will send a notification to the customer when the order is delivered to the carrier and when the order is successfully delivered.

Customer support

darkredeyesdragon — 2024-07-05 13:14:37 UTC

60-day return policy at Coolmate

darkredeyesdragon — 2024-07-05 13:15:21 UTC

darkredeyesdragon — 2024-07-05 13:15:57 UTC

Personal information security policy

darkredeyesdragon — 2024-07-05 13:16:32 UTC

Coolmate will not accept returns for certain product lines such as: Discounts, Print-on-demand T-shirts, Deal Products, Coolmate Basics.

darkredeyesdragon — 2024-07-05 13:16:49 UTC

Coolmate will refund the amount (after deducting 25,000 VND shipping fee) to the account you provide within 24 working hours (excluding Saturday & Sunday) after the refund request is confirmed by Customer Service

darkredeyesdragon — 2024-07-05 15:35:19 UTC

Coolmate Order-processing & Delivery-processing in a nutshell