Group 4 Exercise 2 - Self Reflection by Chan Leong Teng https://padlet.com/chanleong/c8hfj3rqh4zvg6fg en-us 2021-11-22 18:01:21 UTC 2026-01-20 08:51:34 UTC hello@padlet.com Prestigious brand https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907649404 2021-11-23 05:40:03 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907649404 Strong in both Leisure, Corporate, MICE https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907649795 2021-11-23 05:40:24 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907649795 Holding brands that other companies don't have (Trafalgar, Royal Caribbean) https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907650418 2021-11-23 05:41:05 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907650418 Exclusive agents for selected brands (Trafalgar, CWT) https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907651063 2021-11-23 05:41:41 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907651063 Global practice, local presence https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907651775 2021-11-23 05:42:18 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907651775 Innovative (e.g. Klook) https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907654468 2021-11-23 05:44:33 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907654468 (HTT) Conservative - playing safe, not risk taker https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907656735 2021-11-23 05:46:46 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907656735 Fragmented views within HTT teams https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907657839 2021-11-23 05:47:50 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907657839 (HTT) No cross functionality https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907659134 2021-11-23 05:48:55 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907659134 Easy to get info, do bookings (e.g. Agoda) https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907659967 2021-11-23 05:49:44 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907659967 Digital sales, website sales (e.g. Agoda, Expedia, Booking.com) vs HTT more offline sales https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907660654 2021-11-23 05:50:21 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907660654 IT infrastructure (e.g phone system, ticketing system, robotic ticketing) https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907664144 2021-11-23 05:53:21 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907664144 (HTT) High operating costs (e.g. staff costs, rental, utility bills, IT opex) https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907666502 2021-11-23 05:55:32 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907666502 Learn from CWT on reporting https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907709052 2021-11-23 06:32:00 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907709052 (Technology) Synchronize Corporate & Leisure https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907709918 one focal contact
corporate planner to manage the corporate clients data > data sharing with Leisure team]]> 2021-11-23 06:32:40 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907709918 Commitment (human factor) - motivation https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907723438 2021-11-23 06:43:13 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907723438 Customer database - understanding customers' interest, background > to recommend the right products https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907724793 2021-11-23 06:44:18 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907724793 Price - for high end & educate middle income group to go for high-end level https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907727543 2021-11-23 06:46:19 UTC https://padlet.com/chanleong/c8hfj3rqh4zvg6fg/wish/1907727543