https://padlet.com/andimitriu337/c826r5up1gkvjgrl Dear students! After you have watched the video, work in groups and write at least 5 key phrases and words useful to make a hotel reservation; to check-in the hotel; to aks for/propose hotel facilities; to deal with hotel problems/complaints; to check out from the hotel. en-us 2020-05-04 19:11:08 UTC 2023-04-18 19:51:44 UTC hello@padlet.com https://padlet.net/icons/png/1f469-1f4bb.png andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557498654  - to make a reservation,
 - type of rooms in a hotel, 
- there are  no available rooms,
- suite, single room, double room,
 - check-in,  check out, 
- available room,
- receptionist, 
- enjoy your stay (in a hotel).
- to book,
- there are  no available rooms, 
- fully booked, 
- available on this/that date,

]]> 2023-04-17 19:34:17 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557498654 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557500015 1. it's expensive, 
2. to offer a discount, 
3. reception, 
4. You welcome!
5. We look forward to seeing you!
6. facility/facilities ,
7. It's a holiday period.
8. Can I have a confiramtion?]]> 2023-04-17 19:35:43 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557500015 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557501135 - I would like to make a reservation for the (date), for 2 nights, please.
- What kind of room are you looking for?
( single room, double room, triple room, twin room, family room, suite).
We are sorry, we dont have a triple room on that date.
- Is there any way you can offer a discount?
It is a holiday period and we expect to be very busy at that time.]]> 2023-04-17 19:36:45 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557501135 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557501941 fully booked, 
-available on ______ date
-twinroom- two separate beds,
- lobby, 
- hotel facilities, 
- concierge,
- hotel guest(s), 
- sightseeng,
- travelling with a friend,]]> 2023-04-17 19:37:38 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557501941 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557515754 - We don't have any (triple) rooms available on that date.
- It's a holiday period  and  we are almost fully booked on that date.
- I'm afraid we don't have anything free on those dates.
- Do you need any help?

]]> 2023-04-17 19:52:14 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557515754 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557518249 - reception
- arrive at the hotel
- Welcome to ... hotel.
- I have a reservation on (name)
- How many keys would you like?
- I have a confirmation.
- Enjoy your stay]]> 2023-04-17 19:55:07 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557518249 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557519359 - I don't have a reservation under that name.
- My key doesn't work in the door. - Let me make you a new key.
- Ther is an issue with/something is wrong with/I think ther is a problem with the sink in the bathroom.
- I have to say it is unacceptable.

]]> 2023-04-17 19:56:28 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557519359 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557522098 - wake-up call
- shuttle service
- airport shuttle
- 24-hour service
- gym facilities
- dry-cleaning service
- Concierge
- swimming pool
- organising a sightseeing of the city

]]> 2023-04-17 19:59:50 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557522098 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557524818 - I would like a wake-up call tomorrow, if possible.
- Do you offer a airport shuttle service?
- Do you offer 24-hour room service?
- Do you offer a dry-cleaning service?
- Do you offer conferencing facilities?
- What king of gym facilities do you have?
- I wanted to sak ... (what time is breakfast/ is it possble to check-out one hour late?

]]> 2023-04-17 20:03:15 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2557524818 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2559105971 - Concierge
- swimming pool
- organising a sightseeing of the city
- ]]> 2023-04-18 19:24:15 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2559105971 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2559120124 - My room hasn't been cleaned properly.
- I am sorry for that. What exactly is wrong?
- I acan offer you a complementary upgrade to a delux room]]> 2023-04-18 19:38:31 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2559120124 andimitriu337 https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2559126610 - I would like to check-out, please.
- How was your stay? 
- Very nice. Thank you.
- Here is your copy of toyr bill.
- What extras might you have to pay?
- You might pay for any drinks or snaks you take from minibar.
- You might also be charged for any extra services ( dry-cleaning, telephone, etc.)
- What exactly are these additional charges?
- I would like to pay cash.
- Thank you for staying with us!]]> 2023-04-18 19:45:24 UTC https://padlet.com/andimitriu337/c826r5up1gkvjgrl/wish/2559126610