GROUP 1 Account and Client Management - Surprise & Delight by Jacki https://padlet.com/j_krahmalov/c80ugits3201 en-us 2017-09-03 23:44:47 UTC 2023-03-04 20:06:57 UTC hello@padlet.com j_krahmalov https://padlet.com/j_krahmalov/c80ugits3201/wish/184442969 2017-09-03 23:46:14 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/184442969 INSTRUCTIONS j_krahmalov https://padlet.com/j_krahmalov/c80ugits3201/wish/282627724 1) What are the key takeouts from this post? From this image?
2) Brainstorm ways in which you could 'surprise and delight' at your pitch presentation in Week 12/13]]> 2018-09-17 22:22:01 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282627724 WE CAN IF... j_krahmalov https://padlet.com/j_krahmalov/c80ugits3201/wish/282628465 2018-09-17 22:26:24 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282628465 TAKEOUTS (POST) https://padlet.com/j_krahmalov/c80ugits3201/wish/282637272 - Risks are a necessary 
- "But really, these recommendations aren’t all that risky, especially since we spend so much time getting to know each and every one of our clients inside and out"
- The importance of addressing clients concerns. Have evidence of how the 'risky' idea can be successful
- "We pinpoint the user’s pain point, name it, and explore all the ways to reduce that pain to improve the experience"]]> 2018-09-17 23:23:20 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282637272 TAKEOUTS (IMAGE) https://padlet.com/j_krahmalov/c80ugits3201/wish/282637960 - Nothing is impossible
- There's always a possible solution to the problem, you just have to ask more questions and brainstorm more ideas]]> 2018-09-17 23:27:54 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282637960 'Surprise and https://padlet.com/j_krahmalov/c80ugits3201/wish/282638012 2018-09-17 23:28:19 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282638012 'Surprise and delight https://padlet.com/j_krahmalov/c80ugits3201/wish/282638018 2018-09-17 23:28:21 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282638018 'Surprise and delight' at the pitch presentation https://padlet.com/j_krahmalov/c80ugits3201/wish/282638021 - All team members in the same room for the presentation.
- If you have contacted the Corporate Client include evidence of the communication. 
- Create prototypes or mock ups of the final product/solution ]]> 2018-09-17 23:28:23 UTC https://padlet.com/j_krahmalov/c80ugits3201/wish/282638021