Just before closing time, a fire breaks out in the “Galleriet” shopping mall in Bergen, Norway. It was caused by an accident in the kitchen of one of the ground floor snack bars. The fire alarm goes off, and evacuation begins.

Bill is an American tourist on a one day visit from a cruise ship. He is a bit lost, but finds a map on the wall. To his dismay, the information is only in Norwegian. He tries using google translate to translate the text, but because of stress he gives up and rather follows the crowd to the nearest exit.

Janne is on the top floor, and she is trying to use a smartphone indoor map of the mall to find the way to the nearest emergency exit. Along the way, she sees a person in a wheelchair who is unable to evacuate without assistance, and he is too heavy for her to carry. She sends a message about the trapped person to the local fire department using twitter, since the noise from the fire alarm is too loud for being able to communicate using the emergency phone number.

Nils in the fire department control center is overwhelmed by all the messages about the rapid development of the fire, but sees the tweet from Janne, calls Petter the fire fighter over the emergency communication network, and Petter makes his way to the top floor and is able to help the trapped person out of the burning building.