CUSTOMER JOURNEY MAPPING B2: Group 4 by Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n en-us 2021-09-04 17:39:49 UTC 2026-01-27 09:23:19 UTC hello@padlet.com DOING Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773931 Melakukan komparasi antar terminal curah cair]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773931 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773932 1. Website
2. Wawancara
3. Article

]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773932 WEAKNESSES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773933 1. Tidak adanya standar bisnis proses yang sama antar terminal curah cair
2. Perbedaan budaya di setiap terminal ]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773933 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773934 1. Adanya standarisasi bisnis proses di seluruh terminal
2. Meningkatakan pelayanan terhadap customer
3 Meningkatkan efisiensi proses bisnis pada perusahaan

]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773934 DOING Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773935 Membuat tools knowledge management yang user friendly]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773935 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773936 1. Aplikasi (blueprint/prototype)
2. Buku
3. Video

]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773936 WEAKNESSES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773937 1. Keterbatasan dalam ketersediaan data
2. Kurangnya keinginan karyawan dalam berubah

]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773937 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773938 1. Pengalaman dalam bidang operasional
2. Memudahkan pencarian informasi & knowledge yang cepat
3. Pengambilan keputusan yg lebih baik karena belajar dari pengalaman terminal lain
4. Menyediakan wadah kolaborasi tenaga ahli/suject matter expert]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773938 DOING Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773939 What action is taken by customer based in their Thinking
e.g: Buying a Bicycle through Online Platform]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773939 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773940 What tools enabling the customer to engage with the product?
e.g: Official Website, Online Marketplace, Online Auction]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773940 WEAKNESS Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773941 What is the possible problem that can occur when customer engage with the product?
e.g: The Bicycle size is the wrong size when arrived]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773941 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773942 What improvement can be done in order to gain customer's trust?
e.g: Display proper illustration (Bicycle & rider) using 3D images so customer can estimate which Bicycle size to buy]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773942 Sulitnya mendapatkan informasi mengenai pelabuhan Curah Cair Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773943 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773943 TOUCHPOINTS: Informasi dilakukan secara manual bertanya via wa/wawancara Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773944 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773944 WEAKNESSES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773945 Kurangnya pengetahuan pegawai]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773945 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773946 1. Penyediaan tools knowledge management
2. Peningkatan kompetensi karyawan di bidang kepelabuhanan serta mengurangi gap kompetensi antar karyawan
3. Meningkatkan innovation awareness & change management

]]> 2021-09-04 17:39:49 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1716773946 A knowledge-exchange platform to share information across Pelindo/Entity in Pelindo Terintegrasi regarding operations (quick wins). Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1717086469 2021-09-05 04:30:59 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1717086469 Manager Operasi Cabang Tjitra https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1717086525 2021-09-05 04:31:04 UTC https://padlet.com/Tjitra/bzjpmqpwpauz9h7n/wish/1717086525