203 and 205 by Abigail Ann Silburn-Cooper https://padlet.com/abigailann/byb6gnuw2bui Please explore the above units and post your findings for class revision. en-us 2016-12-16 09:22:07 UTC 2024-11-26 15:36:22 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Lightdecrease.png 203 jasminking9 https://padlet.com/abigailann/byb6gnuw2bui/wish/144071334 2016-12-16 15:27:04 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144071334 amiemusic00 https://padlet.com/abigailann/byb6gnuw2bui/wish/144071462 Communication techniques:
  • Questioning 
  • Observation and dig agnostic assessment
  • Questionnaire
  • Body language 
]]> 2016-12-16 15:27:35 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144071462 Wonderful 203/205 katielou15 https://padlet.com/abigailann/byb6gnuw2bui/wish/144071591 Communication techniques...

]]> 2016-12-16 15:28:05 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144071591 amiemusic00 https://padlet.com/abigailann/byb6gnuw2bui/wish/144071626 Open questions may begin with who what when or where so you can receive a range of answers but closed questions could begin with are you so can only result in yes or no answers.]]> 2016-12-16 15:28:16 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144071626 Data Protection Act 1998 (203) stu_285868 https://padlet.com/abigailann/byb6gnuw2bui/wish/144071866 This legislation is put in place to ensure that businesses are keeping their clients personal/private up to date information safe whether it be stored manually in a locked filing cabinet or digitally on a password protected computer. ]]> 2016-12-16 15:29:07 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144071866 amiemusic00 https://padlet.com/abigailann/byb6gnuw2bui/wish/144071978 Non verbal communication:
You can communicate via your body language, how you look and how you behave. This is important in front of a client. You can use body language by having a nice smile, a happy disposition and using eye concatenation.
]]> 2016-12-16 15:29:33 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144071978 amiemusic00 https://padlet.com/abigailann/byb6gnuw2bui/wish/144072413  Verbal communication:
This is when you talk directly with another person either over the telephone or face to face. Speak clearly and listen to the client as this helps identify their requirements.
]]> 2016-12-16 15:31:16 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144072413 Sales and Supply of Goods Act 1994 (203/205) stu_285868 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073061 This legislation is put in place to protect the consumers rights to quality goods and the right to return/exchange goods if they are broken or faulty. ]]> 2016-12-16 15:34:06 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073061 203 sophie_sparrow https://padlet.com/abigailann/byb6gnuw2bui/wish/144073069 Be polite, cheerful and friendly manner; 
Have friendly facial expressions, a positive attitude, good eye contact, open body language,
Maintain client confidentiality
Respect colleagues and competitors, avoid gossip, 
Have pride in work, show honesty, integrity, have employer and client loyalty.]]> 2016-12-16 15:34:10 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073069 Communication skills jasminking9 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073070 Speak clearly 
Smile
Maintain eye contact 
Good listening skills
Individual attention 
No fidgeting]]> 2016-12-16 15:34:10 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073070 katielou15 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073204 Open questions :-   

Use questions that start with how, what,when, or where??.]]> 2016-12-16 15:34:45 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073204 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073363 Retail]]> 2016-12-16 15:35:21 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073363 sophie_sparrow https://padlet.com/abigailann/byb6gnuw2bui/wish/144073446 203- client care and communication 
205- retail ]]> 2016-12-16 15:35:36 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073446 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073555 Verbal, Non Verbal, Written]]> 2016-12-16 15:36:02 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073555 203 sophie_sparrow https://padlet.com/abigailann/byb6gnuw2bui/wish/144073599 Making sure the client is comfortable before, during and after the treatment.]]> 2016-12-16 15:36:15 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073599 Client Comfort (203) stu_285868 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073654 Salon temp needs to be at 18 degrees or can range from 15.5 to 20 degrees as some treatments require removal of the clients clothing. 
There needs to be a change in the salon air every 3-4 hours to keep the air fresh and prevent tiredness. ]]> 2016-12-16 15:36:30 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073654 203 sophie_sparrow https://padlet.com/abigailann/byb6gnuw2bui/wish/144073724 Maintaining client confidentiality ]]> 2016-12-16 15:36:49 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073724 Professional conduct jasminking9 https://padlet.com/abigailann/byb6gnuw2bui/wish/144073872 Know your product
Never argue with the client 
Be efficient 
Always be friendly, cheerful 
Good timekeeper
Promote products 
Speak clearly and confidently]]> 2016-12-16 15:37:21 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144073872 amiemusic00 https://padlet.com/abigailann/byb6gnuw2bui/wish/144074540 2016-12-16 15:40:09 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144074540 Making Each Client Feel Special (203) stu_285868 https://padlet.com/abigailann/byb6gnuw2bui/wish/144074653 Always make sure you introduce yourself to any new clients as soon as you meet them and address them by their name when you are giving them any instructions. Make sure to consistently explain to the client what you are doing throughout the treatment so there are no surprises to the client. Give the client the opportunity to ask questions and let you know when they want to change something throughout the treatment.]]> 2016-12-16 15:40:33 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144074653 This is your revision page to help you over the Christmas period ready for the exam in 201 abigailann https://padlet.com/abigailann/byb6gnuw2bui/wish/144075075 Merry Christmas and a Happy New Year
Abi ]]> 2016-12-16 15:41:56 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144075075 sophie_sparrow https://padlet.com/abigailann/byb6gnuw2bui/wish/144075836 2016-12-16 15:44:52 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144075836 https://padlet.com/abigailann/byb6gnuw2bui/wish/144076649 2016-12-16 15:48:06 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144076649 stu_285868 https://padlet.com/abigailann/byb6gnuw2bui/wish/144078008 2016-12-16 15:53:16 UTC https://padlet.com/abigailann/byb6gnuw2bui/wish/144078008