My distinguished padlet by

My distinguished padlet by https://padlet.com/manuelmumoreno/by7dlltzikyi Made with an aura of mystery en-us 2016-10-10 12:39:04 UTC 2025-10-17 07:16:24 UTC hello@padlet.com manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135616610 2016-11-06 17:21:43 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135616610 Padlet by: Janel Keskinel, Manuel Moreno manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135616717 2016-11-06 17:23:07 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135616717 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135616973 We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.—Jeff Bezos, Amazon founder and CEO

]]> 2016-11-06 17:26:34 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135616973 Amazon's use of the Customer Life Cycle and Knowledge Management Principles manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135619131
What is the Customer Life cycle?
the Customer Life Cycle comes from the practice of 'Customer Relations Management'. It's used to map the different stages a customer goes through from considering a product, to buying the product and also the post purchase stages where customer retention and loyalty is achieved (Sterne, J. 2016).

Amazon's one portal: Everything we buy from Amazon is through the same portal. This means that no matter what you're searching for as a consumer, there is only one web address for Amazon; and anything you are looking to buy can be purchased from there. this is extremely time efficient for those doing business with Amazon, it is a one-stop easy shopping experience.

Consistent presentation: Ranging from product specifications to reviews, All information is presented in the same way and order wherever it is possible (Rosenberg, M. 2014). This allows consumers to pinpoint product information on the webpage easily.

Customer Personalisation:
the Website itself picks up on customers browsing history and in turn, makes it seem like the website knows its users personally. For example the site reminds consumers of their previous search history, it recommends products that we may like and also connects us to additional products that we may be looking to buy in connection with the product that is currently being viewed. Furthermore what make's this service so amazing is that 'Amazon' are able to provide this service even for users that are not registered members (Rosenberg, M. 2014).]]> 2016-11-06 17:53:44 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135619131 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135622898 2016-11-06 18:34:59 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/135622898 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136067361 2016-11-08 13:00:47 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136067361 Amazon's Consistent Presentation manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136067773 2016-11-08 13:02:35 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136067773 Amazon's Customer Personalisation manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136070021 2016-11-08 13:10:30 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136070021 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136072329 Easy Purchasing and Delivery: Once you have found the item you wish to purchase you are able to add it to your 'bag' and check out. You are then able to create an account or log in to an existing one; this section helps to update Amazon's Customer Relations system as personal details are being updated (All My Systems. 2016). Continuing through payment you have the choice of a number of different delivery services such as sending to a particular address (work, or home) or even an 'Amazon Locker' which is a self service delivery location where customers can pick up their parcels (amazon.co.uk. 2016). Customers are also able to choose the type of delivery they want to receive such as standard, next day or same day delivery.

Confirmation and updates: Amazon's uses a Enterprise Resource Management system (Amazon Web Services, 2016) that automatically sends an email to the customer once a product transaction has been completed. The email contains an overview of the customers order such as product description, customers name and address, and also notifies the customer that when the order has been dispatched their systems will automatically send them another email. This second email also contains a due delivery date.
Once the product has reached the consumer, a third email will be delivered confirming that the delivery has been received by the customer.

Keeping the consumer engaged:
about a week or so after the product has been received, Amazon's Enterprise Resource Management system sends an email to the customer asking them to provide any feedback about the product, and the email will also contain recommendations for other similar products.]]> 2016-11-08 13:17:47 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136072329 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136090137 2016-11-08 14:11:16 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136090137 Enterprise Resource Management system manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136101000 The Enterprise Resource Management system used within Amazon is from the Software Compiere ERP Cloud Edition (Amazon Web Services. 2016). This particular system helps Amazon manage their financial, supply chains and operational activities. For example when a customer orders a product, the System automatically looks to find the optimal distribution warehouse/center for fulfilling the order.
It is what helps to make Amazon's supply chain so efficient; however the system itself is not the only reason as to why Amazon has changed the way that supply chains are being managed forever.(Bacheldor, 2004).]]> 2016-11-08 14:39:01 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136101000 Amazons Incredible Supply Chain Management manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136160317 At some point in the future, 85% of the World's products will be available on Amazon (Simpson, P. 2016).
Amazon understood the importance of speedy shipping before many of their rivals. by having over 100 warehouses in the US alone they have been able to accelerate their delivering systems from 48 hours, to 24 hours, and even to the evening of the same day (Simpson, P. 2016).This has helped Amazon to impressively improve on their quality Management, as such a huge task of delivering a product on the same day of order is difficult, therefore their operations and activities must be well foreseen and maintain a desired level of excellence. For consumers living in select cities, they have the opportunity to download Amazon's mobile App 'Prime Now'; allowing them to have an arranged delivery made during specific hours of the day that are more convenient for them. This has made Amazon a direct competitor to other delivery services (burnson, F. 2016).
In developed markets, Amazon have recently introduced an electronic wand named 'Dash' which scans bar-codes and takes voice commands from consumers who wish to repeat a delivery, this device is mostly used in conjunction with Amazon's online grocer 'Amazon Fresh' to ensure that consumers never run out of a certain product e.g. kitchen rolls (Simpson, p. 2016).

]]> 2016-11-08 17:03:05 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136160317 Amazon information system manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136173072
Amazon use a large number of information systems in order to control and ensure a safe customer experience.
- Digital Alpha Servers (DAS): After an investment of $200 million Amazon gained a Digital data service which include:
- "Epiphany": Analysis software.
- "Manugistics": Logistic system.
- Data Base Management Service (DBMS): Oracle 2012, (Gerald, 2012) .

- Excelon: System to support business-to-business communication ( Konicki, 2000).
- Amazon Web Service (AWS) and Simple Storage Service (SS): System developed by Amazon to support the large number of products and active customers. (Al Imran, A. 2015)

]]> 2016-11-08 17:34:24 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136173072 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136179038 - Customer Relation Management (CRM): This system analyses customer research, independently whether the product is sold or not the website shows information about the product as similar items.(Al Imran, A. 2015)
- Smart Analysis Search (SAS): This system detect fraud analysing behavioural pattern. ]]> 2016-11-08 17:50:19 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136179038 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136180068 - Secure Credit/ Debit card payment: Amazon.com use a secure server software encriptying customer's personal information and bank details to ensure a safety experience.]]> 2016-11-08 17:53:05 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136180068 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136186004 Supply Chain System: Automated warehouse and automated supply chain management. (Jenkinson 2005, business week 2003) All the supply chain activities are controlled by CRM system. (Gabe 2010) ]]> 2016-11-08 18:10:44 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136186004 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136872935 Effectiveness of the information systems.
Amazon has created their own information services in order to achieve value and boost profitability in a really effective way. One of the big difference between Amazon and others online retailers is that the information systems created by Amazon helps and provides solutions to businesses to operate in an easy way, in order to improve the effectiveness and increase the volume of purchases, benefiting retailers and Amazon.
The effectiveness of the technology and information systems used by Amazon have been proven. Presently, the average customer is not patient to wait for their purchase and Amazon has created a service through an improved warehouse and delivery service to delivery their purchases next day. This service is included in the prime service, which at the moment count with more than 54 million of users (DMR.com, 2016).
In terms of customer relationship management, Amazon has achieved distinguished results and effectiveness. The website controls and monitors customer information in order to give a unique experience to every online customer and an effective and pleasant shopping experience providing information from previous research and ratings from all of the items. this way, the customer can easily choose their purchase between a large range of products in a really easy and effective way (Robertson, D. 2016).
Amazon's website has no obvious errors, in the most commonly used browsers, window sizes, and screen resolutions.

]]> 2016-11-10 19:47:34 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136872935 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136888584 In 2005 Amazon launched Amazon Prime, its premium membership in the US, followed in the UK two years later. In 2015, Amazon's net sales was $107.01 billions with a brand value of $45.73 billions.

Presently the company has more than 230,800 employees ensuring high quality service to over 304 millions of active customer (online customer with a personal account in the website)

]]> 2016-11-10 20:38:53 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136888584 The Benefits of the Systems used within Amazon manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136904404 A benefit of using the Customer Relations Management system is that it helps Amazon to better relationships with consumers and clientele. This is because the system is able to analyse specific customer interactions with Amazon; this draws in data about the consumer and helps the system to find out what it is the customer is looking for. It is a great tool for creating a personalized experience for Amazon customers.
Using the Smart Analysis Search (SAS), Amazon are able to detect fraudulent behaviour. this is a benefit for Amazon as it helps to ward off viruses and hackers that have the power to jeopardize the image of the organisation. the system also helps to keep the accounts of all amazons users secure; thus helping to keep the trust between Amazon and its users.]]> 2016-11-10 22:08:49 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136904404 manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136909043 Amazon History
Amazon was founded by Jeff Bezos in 1994 and launched in 1995. The company was created as an online bookstore, but three years after, following the idea of its founder, Amazon diversified by adding other products, such as DVDs, VHS tapes, video games, electronic devices, clothing, domestic products,toys and even food. Due to the success of the company, Jeff Bezos was named Person of the year by Time Magazine in 1999.
Video by: (Hayes, K. 2015)]]> 2016-11-10 22:56:37 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136909043 The benefits of the technologies used within Amazon manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136911944 The technologies used by Amazon have increasingly had a positive effect for its consumers. For example using the correct software's for Amazons web page design has enabled consumers to get what they want quickly and easily. Furthermore the introduction of the 'Dash' wand has literally enabled consumers to purchase a repeat product with the click of their fingers. this wand makes products so accessible to its consumers, especially those who may not have time to go out and buy their daily products in store.
Having many warehouses all over the World, it is clear to see that Amazon has become an expert at delivering products to its consumers the right way. Amazon have benefited from this as the company's image is now held at such a high standard. Being at such a level of expertise means that many consumers will be willing to purchase products from them rather than another deliverable service. this gives Amazon a competitive advantage over its other rivals such as E bay and Best Buy.

Amazon's Electronic Wand 'Dash']]> 2016-11-10 23:42:11 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136911944 Recommendations for improvement manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136973860 Easy, no log in review for Kindle users.
When a consumer finishes reading an E book from Amazon kindle They may choose to review it. However in order for the reader to review the book they must firstly go online, log into their amazon user account, search the book and then place the review. For this reason many readers do not place helpful reviews as it is so inconvenient for them. A way that amazon could improve upon this and gain a handful of more reviews, is to give Kindle users the ability to review their books by simply clicking on the books on their devices. Thereby a review can be placed conveniently with little effort and in turn Amazon will receive more product reviews that may encourage a consumer to purchase products.

Profesional purchase recommendations by a profesional
Amazon.com is one of the best online retail website with best customer satisfaction, however, shoppers were less pleased with their purchases during 2015 than they were a year earlier. (American Customer Satisfaction Index Retail Report, 2015)
A possible solution is to include a recommendation and comparison section provided by a professional from Amazon by department.
If a customer is looking for a new home audio system, the website will show a section into the department of 'Music, video & games', where the online customer could read the opinion of a professional, to help the customer to choose the best product, avoiding fake reviews or products that in reality are not as good as the description says.]]> 2016-11-11 11:16:11 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136973860 References manuelmumoreno https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136982840
Alpe, L, and Hayes, K. (2015). ‘History of Amazon’. Available at: http://www.telegraph.co.uk/technology/amazon/11790823/The-history-of-Amazon.html. Accessed: 2nd November 2016.

All My Systems. (2016) 'Customer Life Cycle- What do Amazon do?' Available at: http://www.allmysystems.co.uk/home/2014/07/09/customer-lifecycle-amazon Accessed: 8th November 2016.

Amazon Web Services. (2016). 'Compiere ERP Cloud Edition' Available at:https://aws.amazon.com/items/2137?externalID=2137&categoryID=89 Accessed: November 5th 2016.

Bacheldor, B. (2004). 'From Scratch: Amazon Keeps Supply Chain Close To Home' Available at: http://www.informationweek.com/from-scratch-amazon-keeps-supply-chain-close-to-home/d/d-id/1023619 Accessed: 6th November 2016.

Burnson, F. (2016). '6 Ways Amazon is Changing Supply Chain Management in 2016' Available at: http://www.softwareadvice.com/resources/amazon-supply-chain-management/ Accessed November 9th 2016.

Expandedramblings.com,(2016). ‘Amazon statistic and facts’. Available at: http://expandedramblings.com/index.php/amazon-statistics/. Accessed: 8th November 2016.

Internetretailer.com, (2016). ‘Amazon again leads in shopper satisfaction, though its rating slips’. Available at: https://www.internetretailer.com/2016/02/23/amazon-again-leads-shopper-satisfaction-though-its-rating-sl. Accessed: 7th November 2016.

Reasonleadership.com,(2015). ‘Effectiveness of Amazon.com’.

Available at: http://www.reasonedleadership.com/2016/05/23/effectiveness-amazon-com/. Accessed: 9th November 2016.

Researchgate.net, (2015).’A study on Amazon: Information systems, business strategies and e-CRM’. Available at:

https://www.researchgate.net/publication/261440748_A_STUDY_ON_AMAZON_INFORMATION_SYSTEMS_BUSINESS_STRATEGIES_AND_e-CRM. Accessed: 7th November 2016.

Rosenberg, M. (2014). 'The Knowledge Management Genius of Amazon.com'. Available at: https://www.learningsolutionsmag.com/articles/1480/the-knowledge-management-genius-of-amazoncom Accessed: 8th November 2016.

Simpson, P. (2016). 'The Secrets Behind Amazon's Success' Available at: https://www.cips.org/supply-management/analysis/2016/february/the-secrets-behind-amazons-success/ Accessed November 9th 2016.

Statista.com, (2015). ‘Statistics and facts about Amazon’. Available at: https://www.statista.com/topics/846/amazon/. Accessed: 9th November 2016.

Sterne, J. (2016). 'Understanding the Customer Life Cycle and Calculating the CLV' Available at: http://www.i-scoop.eu/understanding-customer-life-cycle-calculating-value/ Accessed 7th November 2016.

]]> 2016-11-11 12:19:58 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/136982840 stfu pussies no one cares https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/2704126731 2023-09-14 12:40:56 UTC https://padlet.com/manuelmumoreno/by7dlltzikyi/wish/2704126731