Klienditeenindusstrateegia väljatöötamise meetod by Anni Krünvald https://padlet.com/anni_krunvald1/bx68vwqdpfsq Made with a wish on a star en-us 2016-09-12 09:02:04 UTC 2025-09-25 10:46:54 UTC hello@padlet.com Lähtumine kliendi reaktsioonist laodefitsiidile https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050114 2016-09-12 09:12:46 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050114 Klientide positiivne tagasiside, nende ootuste, vajaduste ja nõudmiste täitmine ja ületamine https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050457 2016-09-12 09:14:31 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050457 Klienditeenindus peaks ennast panema kliendi rolli, et paremat taset luua. https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050486 2016-09-12 09:14:41 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050486 Kogukulude suurendamine, kvaliteedi tõstmise eesmärgil https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050756 2016-09-12 09:16:32 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050756 Tänu klienditeeninduse taseme tõstmisele, tõuseb ka ettevõtte läbimüük https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050890 2016-09-12 09:17:25 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050890 Strateegia väljatöötamine eeldab eelnevalt prioriteetide tuvastamist.  https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050900 2016-09-12 09:17:27 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050900 Kulude-tulude kompromiss https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050962 2016-09-12 09:18:03 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123050962 Klienditeenindus peaks hoidma seda klienti, kes toob kõige suuremat tulu. https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051023 2016-09-12 09:18:32 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051023 Eeldab enese asetamist kliendi asemele. olesja_jumaseva https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051108 2016-09-12 09:18:58 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051108 Klientide jagamine tähtsuse järgi gruppideks  https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051333 2016-09-12 09:20:30 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051333 Selgitada välja klienditeeninduse tähtsamad elemendid https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051529 2016-09-12 09:21:40 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051529 CS koosneb 4 staadiumist https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051690 *Firmaväline CS audit
*Firmasisene CS audit
*Potentsiaalsete lahenduste leidmine
*Ettevõtte CS standardite sisseviimine]]> 2016-09-12 09:22:48 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051690 Klienditeeninduse audit on loodus CS hindamiseks https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051749 2016-09-12 09:23:14 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123051749 Üheks strateegia eesmärgiks on viia ettevõtte sisemine potentsiaal vastavusse klientide vajadustega. https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123052350 2016-09-12 09:27:43 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123052350 implement reverse engineering https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123052365 2016-09-12 09:27:48 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123052365 Kaugele on klient mööda joonisel toodud astmestikku nõus minema? https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123053688 2016-09-12 09:35:36 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123053688 KULUD- Tulud https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123054012 Kas kulude suurendamine CS-le suurendab käivet ja tulu.]]> 2016-09-12 09:37:34 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123054012 80/20 reegel https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123054529 Tuum kätkeb selles, et alati on ühed kliendid ja kaubad ettevõttele tulutoovamad kui teised.]]> 2016-09-12 09:40:41 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123054529 CE Audit https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123058724 Auditi ülesandeks on  tähtsamate elementide väljaselgitamine ja leidmine.]]> 2016-09-12 10:12:04 UTC https://padlet.com/anni_krunvald1/bx68vwqdpfsq/wish/123058724