AmazonFresh - Customer Experience Journey by https://padlet.com/agmaster001/bwo790ymi211 AmazonFresh en-us 2016-11-28 05:53:37 UTC 2026-01-30 14:11:09 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Carfront.png ACTIVITY / INTERACTION agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087529 2016-11-28 05:56:20 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087529 EMOTION / INTENSITY agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087713 2016-11-28 06:01:21 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087713 TOUCHPOINTS agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087731 2016-11-28 06:01:38 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087731 REALISE agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087784 2016-11-28 06:02:38 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087784 DETERMINE agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087801 2016-11-28 06:02:53 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087801 CHOOSE agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087819 2016-11-28 06:03:08 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087819 PREPARE agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087840 2016-11-28 06:03:31 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087840 ENACT agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087853 2016-11-28 06:03:47 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087853 COMPLETE agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140087907 2016-11-28 06:04:55 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140087907 Day and Time agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088137 Sunday - 11.00 am
  • Every Weekend always invite family members to lunch and spend time together
  • Ready to prepare lunch but the items is running out
  • Every family members expecting and waiting his masterpiece of cuisine
  • Today he want to share his new recipe
  • Lunch time is 1.00 pm and there is no time to go buy groceries
  • He felt a bit dissappointed
]]> 2016-11-28 06:08:54 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088137 Search for Groceries agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088208
  • Plan to go to nearest supermarket but time is to limit
  • Sunday morning always crowd at the supermarket
  • Searching the nearest market but still not enough time
  • Searching online market
  • There is several online market, but is it provided delivery services?
  • Compare the online market
  • Feel a bit stress
    • ]]>     2016-11-28 06:10:02 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088208     AmazonFresh agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088224
  • Surfing online market service through iPhone
  • Select the item and the quantity
  • Choose the promotion item
  • Feel easy to use the apps and services
    • ]]>     2016-11-28 06:10:23 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088224     Payment Option agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088234 There is several option of payment
    • Online Banking
    • Credit Card
    • Cash and Delivery
    Feel uneasy when it comes to payment because he did not know the quality of product
    ]]>     2016-11-28 06:10:34 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088234     Delivery Option agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088246 There is option on delivery
    • House
    • Office
    Feel very happy because AmazonFresh can deliver to house
    ]]>     2016-11-28 06:10:57 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088246     Groceries Bought agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088260
  • Recive the groceries in a short time
  • Get a voucher and point to redeem
  • Feel happy because the item is very good condition
    • ]]>     2016-11-28 06:11:13 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088260     Graph agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088357 2016-11-28 06:13:12 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088357 Promote Ads agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088437
  • Blast Email
  • Intagram Ads
  • Facebook Ads
  • Flyers
    • ]]>     2016-11-28 06:14:57 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088437     Commercial Ads agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088451
  • TV Ads
  • Radio Ads
  • Youtube Ads
  • Newspaper and Magazine
  • Billboard
    • ]]>     2016-11-28 06:15:24 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088451     Good Website Updated agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088462 Website always update:-
    • New item / product
    • Promotion / discount
    • Listed in top 5 google search
    ]]>     2016-11-28 06:15:37 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088462     Discount on online payment agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088486 Encourage people using online payment with giving:-
    • buy more than RM50 - get free delivery
    • online payment can get free gift every purchase
    • Double the point collection point via member card
    • redeem free gift or voucher for next purchase
    ]]>     2016-11-28 06:15:56 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088486     Directly call customer agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140088493
  • to confirm order and address
  • sms/email to inform when the item will be arrived
    • ]]>     2016-11-28 06:16:08 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140088493     Customer Feedback agmaster001 https://padlet.com/agmaster001/bwo790ymi211/wish/140091817
  • Receive comment through the website  and social media apps
  • Repeat order from the customer
  • Get a new customer 
    • ]]>     2016-11-28 07:00:23 UTC https://padlet.com/agmaster001/bwo790ymi211/wish/140091817