Samantha loves listening to music on her streaming app while studying. However, sometimes the songs randomly pause or sound distorted for a few seconds before returning to normal.

Discussion Questions:

1. What might be causing this issue?

2. How does the problem impact streaming services?

Lisa is driving in an unfamiliar city and using Google Maps for navigation. However, the app keeps showing her location a few seconds behind her actual position. She misses turns because the instructions arrive too late.

Discussion Questions:

1. What could be the reason for this issue?

2. How can this affect her travel experience?

Maria is trying to transfer money using her mobile banking app. She completes the transaction, but the confirmation does not appear. Later, she checks her account and sees that the transaction never went through. Frustrated, she tries again, only to find out that her bank deducted the amount twice.

Discussion Questions:

1. What could be the reason for this issue?

2. How might this impact the customer’s trust in online banking?