Ref DIY Meeting by Rachael Neu https://padlet.com/rneu/refdiy What is the most important aspect of the Ref Interview to you padlet.com/rneu/refdiy en-us 2016-06-01 16:01:13 UTC 2016-06-01 16:17:07 UTC hello@padlet.com Listening https://padlet.com/rneu/refdiy/wish/113351204 Listening to the patron, and repeating back what you think you heard about their need.]]> 2016-06-01 16:04:30 UTC https://padlet.com/rneu/refdiy/wish/113351204 Discovering https://padlet.com/rneu/refdiy/wish/113351284 what they are really asking for.]]> 2016-06-01 16:04:55 UTC https://padlet.com/rneu/refdiy/wish/113351284 Padlet URL rneu https://padlet.com/rneu/refdiy/wish/113351364
www.padlet.com/rneu/refdiy ]]> 2016-06-01 16:05:24 UTC https://padlet.com/rneu/refdiy/wish/113351364 https://padlet.com/rneu/refdiy/wish/113351466 Listening for sure


]]> 2016-06-01 16:06:08 UTC https://padlet.com/rneu/refdiy/wish/113351466 Empathy rneu https://padlet.com/rneu/refdiy/wish/113351486 Putting yourself in the shoes of the library user.]]> 2016-06-01 16:06:18 UTC https://padlet.com/rneu/refdiy/wish/113351486 Being fully present and attentive https://padlet.com/rneu/refdiy/wish/113351526 Includes body language, too]]> 2016-06-01 16:06:31 UTC https://padlet.com/rneu/refdiy/wish/113351526