Perform the function of a link between the management & front office employees.

 

Perform budgeting function.

 

Plan the present & future need of resources.

 

Schedules the tasks of the front office employees.

 

Evaluate the job performance of front office staff & fills their appraisals.

 

Conduct training programs.

 

Resolve guest problems quickly, efficiently & courteously.

 

Reviews all reports generated by all the sections, included night auditors report.

 

Ensure all SOPs (Standard Operating Procedures) are followed.

 

Maintain coordination & good communication with other departments of the hotel.

 

Conduct regular staff meetings & staff briefing.

 

Resolve employee grievances.

 

Motivate the staff to work in a team to achieve the organization objectives.

 

Coordinate with the sales & marketing team to ensure maximum sales of hotel rooms.