Group 4 - Blue Sky Thinking exercise by Lancaster Library https://padlet.com/Lancaster_Library/blw97cor8qjzmg Our Team's Org Chart en-us 2021-11-17 17:53:43 UTC 2022-02-25 15:16:09 UTC hello@padlet.com https://padlet.net/icons/png/26f7.png In your pairs think about and discuss what ideal customer service/customer service experience is for you (in general)? Bring your thoughts back to the group Lancaster_Library https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1897581610 2021-11-17 17:53:43 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1897581610 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902294033 Friendly & informal.
Humorous & relaxed
Human.]]> 2021-11-19 15:09:56 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902294033 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902296612 Person acting like a human being & not just corporate representative. Having a rappor]]> 2021-11-19 15:10:57 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902296612 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902298482 Adapted to me & my needs. Not just a "this is how we do it here"]]> 2021-11-19 15:11:45 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902298482 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902302779 NOT....
Being passed on to others, instead of the person taking ownership. Not being passed "from pillar to post"]]> 2021-11-19 15:13:29 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902302779 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902306113 To leave the place happier then when I came in. Even if they couldn't help me to exactly get what I wanted, to have been signposted in the right direction. To know that they tried to help me.]]> 2021-11-19 15:14:57 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902306113 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902309227 Being made to feel welcome, to be acknolwedged. Not to be ignored or have the staff talking to each other instead of me (the customer)]]> 2021-11-19 15:16:16 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902309227 https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902311723 Not over the top (like LUSH) - where they constantly pester me, asking if they can help me. Sometimes all I want is to be left to browse in peace]]> 2021-11-19 15:17:22 UTC https://padlet.com/Lancaster_Library/blw97cor8qjzmg/wish/1902311723