2. Feedback & Recognition. 16/08/22 by Aoife Ryan https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo Leading A Service Excellence Culture en-us 2022-08-16 08:12:22 UTC 2024-05-21 06:26:00 UTC hello@padlet.com https://padlet.net/icons/png/1f4a1.png aoiferyan1 https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042816 2022-08-16 08:12:22 UTC https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042816 Scenario 1 An employee was late a few days for work over the last two weeks aoiferyan1 https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042817 2022-08-16 08:12:22 UTC https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042817 Scenario 2. An employee did not offer advice or recommendations to a customer when prompted (R - ICARE) aoiferyan1 https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042818 2022-08-16 08:12:22 UTC https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042818 Scenario 3. An employee has demonstrated active listening and built on what the customer has said (C - ICARE) aoiferyan1 https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042819 2022-08-16 08:12:22 UTC https://padlet.com/aoiferyan1/bkzyoirhmogiqxoo/wish/2262042819