First piece of writing regarding the Osteopathic Practice Standard in relation to the role of Empathy in the clinical practice.

Superficial overview of OPS, introduction to the concept of Empathy and the potential relation between them.

Brief summary of the anatomy studied during term 1 and 2 of the first year with some drawings. The major part of the informations are taken by the Gray's Anatomy (40th ed.)

"To admit a belief merely because it is a custom - but that means to be dishonest, cowardly, lazy! - And so could dishonesty, cowardice and laziness be the preconditions for morality?"
_How I do interpret the Fitness to Practice_

Critical episode at the ESO Clinic and my reflection on that event

Very useful exercise for our future. This is a hypothetical scenario in which we have to deal with a letter of complaint from an unsatisfied patient.

I think I received good feedback for this submission which will help me a lot in the future.

In particular, the feedback I received concerned mostly the use of language, of which I am not a native speaker. Moreover, I was supposed to focus more on explicit statements rather than talking by euphemisms. in addition to that, It seems my refunding policies were too advantageous for my patient. Finally, my assessor made me notice I mentioned statutory rights of patients without really knowing what I was talking about.

I am very happy I have a template I can use for the complaints I will receive in the future - hoping they will not be many -

The list of things I will have to attach will be:

- Formal complaint instructions for patients
- Statuatory rights of patients (excluding the ones regarding free access to NHS)