i. Work Process Involved:

• Teamwork with staff to decorate the office in celebration of Hari Raya Aidilfitri

• Assisted in preparing decorations according to the assigned Raya theme

• Cut colored paper and printed decorative lettering

• Helped re-organize and clean the office back to its original layout after decoration tasks

ii. Equipment Used:

• Computer & printer,Colored papers, scissors, glue, tapes,Stationery for cutting and arranging materials

iii. Relation to UMK Theory & Practice:

• Connected to Fundamental of Management, especially in the aspect of organizing tasks and teamwork

• Involved in office Hari Raya decoration activities by applying organizing and planning skills from management and printing.

i. Work Process Involved:

• Assisted in photostate client documents upon request

• Identified the required document and informed the staff

• Handed over the completed photocopy to the respective staff for processing

ii. Equipment Used:

• Photostate machine,Client document (physical),Stationery for sorting

iii. Relation to UMK Theory & Practice:

• Assisted with document photocopying tasks and used basic office equipment by applying organizational and coordination skills in line with the Fundamentals of Management to support smooth office operations.

i. Work Process Involved:

• Checked emails received from clients.

• Responded to media press release emails by providing article links from the company portal.

• Updated company media content social media platforms (Facebook, Instagram, and news portal/websites).

• Communicated with clients via WhatsApp to ensure all document information was complete and accurate

• Assisted in adding and setting registration information for business owners (enterprise partnership) in the EZBIZ (SSM) system

ii. Equipment Used:

• Office computer,Email platform (Gmail),websites,WhatsApp Web,EZBIZ SSM online system,Internet connection,Facebook and Instagram apps

iii. Relation to UMK Theory & Practice:

• assisted with registration tasks and client communication while applying knowledge from Fundamentals of Management, such as organizing tasks, managing information, and handling customers.

iv. Issues / Challenges:

• Some clients submitted incomplete or outdated documents

v. Solutions:

• Followed up with clients patiently through WhatsApp to get the correct documents

• Double checked document status before proceeding with EZBIZ update

i. Work Process Involved:

• Learned how to key in new client registration and partnership details in EZBIZ (SSM) system

• Helped staff print SSM client documents and informed them once ready

• Checked incoming emails and updated Google Calendar with event invitation dates

• Continued monitoring emails, especially from clients and media partners

• Updated articles and press releases on the company website and social media

• Replied to media related emails professionally and shared relevant updates with the team

ii. Equipment Used:

• Computer,EZBIZ SSM system,Google Calendar,Email platform (Gmail),Printer,Internet browser (for website & social media access)

iii. Relation to UMK Theory & Practice:

• learned to key in client details in EZBIZ and helped print SSM documents, applying knowledge from the subject Fundamentals of Management in data handling and task coordination.

• Strengthened multitasking and media coordination skills.

i. Work Process Involved:

• Requested the customer to provide a thumbprint at the SSM counter for fingerprint verification.

• Wrote the client’s business registration information on the physical ROB (Registration of Business) form.

• Key in the new client information for business registration via the EZBIZ (SSM) website.

• Calculated the total registration fee and informed the client that the process would take 24 hours to complete.

• Asked the client for their preferred payment method and suggested alternatives such as bank transfer or QR code.

• Informed the client that payment instructions would be sent via WhatsApp once ready.

• Updated staff in the WhatsApp group about the registration status and requested approval to proceed with payment.

• Transferred the registration payment to the official SSM bank account after receiving staff confirmation.

• Recorded the payment details in the company’s blue receipt book for internal record keeping.

ii. Equipment Used:

• Office computer,Physical ROB form,EZBIZ (SSM) online portal,Calculator,WhatsApp Web,,Online banking platform,Internet connection,Blue receipt book

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through the application of planning (structuring steps before registration), organizing (document handling and data flow), and controlling (ensuring accuracy in registration, payment, and record-keeping).

iv. Issues / Challenges:

• Some customers were unfamiliar with fingerprint verification and registration steps

• Certain clients were not comfortable using QR code as a payment method

v. Solutions:

• Explained the purpose and process in a clear and simple way to ensure understanding.

• Offered alternative payment methods, such as direct bank transfer.

• Ensured that all follow up was done through WhatsApp with proper instructions from the company.

i. Work Process Involved:

• Checked incoming emails from media clients, including press invitations and media press releases.

• Replied to emails.

• Updated articles and content on the media website and social media platforms.

• printing SSM client documents that send in whatsapp and proceed the client payment.

ii. Equipment Used:

• Office computer,Gmail,Company website & social media platforms,Printer,WhatsApp Web,Internet connection

iii. Relation to Theory & Practice:

• This task relates to Fundamentals of Management through organizing and controlling, as it involved handling client documents, printing, and verifying payments.

third Eid holiday

i. Work Process Involved:

• Retrieved Registration of Business (ROB) data for March via office WhatsApp Web.

• Used EZBIZ login to verify important client details.

• Keyed in data into Microsoft Excel.

• Managed and monitored the active client list and document status.

• Updated client information and service progress.

• Shared the updated information with staff.

ii. Equipment Used:

• Office computer,Microsoft Excel,Internet connection,WhatsApp Web,Internal shared folders

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through organizing client data, controlling service progress, and supporting internal communication.

i. Work Process Involved:

• Continued entering enterprise client data for ROB (March 2025) using Microsoft Excel.

• Reviewed and updated existing entries for accuracy and consistency.

• Prepared a brief report summarizing client count and document status.

• Informed staff of the completed report via WhatsApp Web.

ii. Equipment Used:

• Office computer,Microsoft Excel,Internal shared folders,WhatsApp Web,Internet connection

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through proper record keeping, organizing data, and internal communication, ensuring continuity from previous tasks.

i. Work Process Involved:

• Double-checked business enterprise client data before sharing with staff via WhatsApp Web.

• Helped with cleaning the office to maintain a tidy and professional environment.

• Attended a media event to assist in photo taking and gathering content for the company’s social media platforms.

ii. Equipment Used:

• Office computer,WhatsApp Web,Smartphone (camera),Cleaning tools,Internet connection,Social media platforms (Facebook, Instagram)

iii. Relation to Theory & Practice:

• Assisted in checking client data and maintaining office cleanliness, applying subject Fundamentals of Management in task organization, data coordination, and creating an orderly work environment.

iv. Issue:

• Unfamiliar task and have to take photos during the media event were not organized and lacked proper details, making it difficult to prepare content for posting.

v. Solution:

• Sorted and reviewed the photos after the event, then consulted with staff to confirm the event details and drafted suitable captions before publishing on social media.

i. Work Process Involved:

• Key in business renewal data in the Ezbiz (SSM) online system, with a payment of RM200 per year.

• Informed staff via WhatsApp to proceed with the payment to SSM.

• Made the payment and wrote the details on the blue receipt for internal record keeping.

• Printed the SSM renewal slip only after the payment was successfully completed.

• Assisted a another client by checking their Ezbiz account after they forgot their registered email and requested to update it.

ii. Equipment Used:

• Office computer,Ezbiz (SSM) official website,Online banking system,Printer,WhatsApp Web,Internet connection,Blue receipt book

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through organizing and controlling client records, payment flow, and documentation.

• Also related to Enterprise Management by assisting clients, handling online renewals, and processing transactions in real business service settings.

iv. Issue:

• The client forgot the registered email used for their Ezbiz account and wanted to update to a new email, which could not be done online.

v. Solution:

• Informed the client to visit the nearest SSM counter to verify their identity and reset the new email through official procedures.

i. Work Process Involved:

• Keyed in client information to register a SSM enterprise (Taska) in the Ezbiz system, with a total payment of RM180 (RM60 for SSM and RM120 for company service fees).

• Informed the client that the registration would be completed within 24 hours.

• Prepared payment receipts and informed staff via the WhatsApp group for transfer.

• Transferred RM60 to the SSM bank account as part of the registration payment.

• Wrote payment details on the company’s blue receipt for internal record-keeping.

• Attended a GM Zoom session related to an upcoming media business event invitation.

• Checked incoming emails from clients.

• Updated articles on the company’s official website and social media platforms.

• Replied to media client emails.

ii. Equipment Used:

• Office computer,Ezbiz (SSM) website,WhatsApp Web,Online banking platform,Blue receipt book,Zoom application,Gmail,Media websites,Social media platform

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through planning the registration and payment process, organizing client records and receipts, and controlling the accuracy and timeline of financial and service delivery.

• Also connected to Enterprise Management through handling SSM transactions, maintaining proper service records, and executing real business procedures for clients.

i. Work Process Involved:

• Retyped company profile data as instructed by staff to replace the old printed copy.

• Printed the updated company profile for internal use or filing.

• Printed client SSM documents based on the requested registration or update information.

• Checked incoming emails from media clients, including press invitations and media press releases.

• Replied to emails.

• Updated articles and content on the media website and social media platforms.

ii. Equipment Used:

• Office computer,Microsoft Word,Printer,Internet access,email,media websites,social media apps

iii. Relation to Theory & Practice:

• Handled document preparation and printing tasks, applying Fundamentals of Management in record accuracy, document handling, and administrative support.

i. Work Process Involved:

• Responded to a client inquiry regarding a nursery (taska) business registration that was not approved due to a query issue.

• Took the staff’s suggestion and advised the client to obtain a support letter from JKM for SSM verification.

• Organized physical files systematically by date, code, and document type.

• The client confirmed that thumbprint verification had been completed, so the data was key in to the Ezbiz system to update the business address and type.

• Quoted the total fee (RM130) and proceeded with the registration process.

• Prepared the payment receipt and informed the staff in the WhatsApp group for transfer confirmation.

• Made the payment to the official SSM bank account.

ii. Equipment Used:

• Office computer,Ezbiz SSM system,WhatsApp Web,Client documents,Internet connection

iii. Relation to Theory & Practice:

• Related to the subject Fundamentals of Management through the organizing element, involving systematic filing, managing client data in the Ezbiz system, and coordinating the workflow from inquiry to payment in an orderly manner.

i. Work Process Involved:

• Responded to the client via WhatsApp regarding updates in the Ezbiz (SSM) account and sent two approval letters in PDF format (BIZ INFO and BIZ CER).

• Checked the client’s thumbprint status using their IC number on the Ezbiz website and found it was incomplete.

• Informed the client to visit the nearest SSM office for thumbprint verification before proceeding.

• Once completed, continued by keying in business registration data using the office computer.

• Quoted the total fee and proceeded with the registration.

• Prepared the payment receipt and informed staff in the WhatsApp group for payment arrangement.

• Transferred the payment to the official SSM bank account.

ii. Equipment Used:

• Office computer,Ezbiz (SSM) official website,WhatsApp Web,Printer,PDF editor,Online banking system,Internet connection

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through the application of P.O.L.C planning the registration steps, organizing client information, coordinating communication with staff, and controlling document and payment accuracy.

i. Work Process Involved:

• Served a client who requested to renew their SSM business registration for 1 year along with compound payment, with a total cost of RM120.

• Explained the pricing breakdown and discussed available payment methods based on the client’s preference (cash,bank transfer, QR code).

• Prepared payment receipts and informed the staff through the WhatsApp group for further action.

• Made a payment transfer to the SSM bank account on behalf of the client.

ii. Equipment Used:

• Office computer,Ezbiz (SSM) website,WhatsApp Web,Printer,Online banking system,Calculator ,Internet connection

iii. Relation to Theory & Practice:

• Applied Planning, Organizing, Leading, and Controlling from subject Fundamentals of Management in handling customer service, managing transactions, coordinating communication, and ensuring accurate follow ups.

offday nuzul quran.

offday

offday

offday celebration (first day)

second Eid offday

offday

offday

i. Work Process Involved:

• Assisted with labeling and filing SDN BHD documents, ensuring that all document labels were correct and complete.

• Organized physical files based on date, document code, and document type for easier referencing.

• Ensured all files were systematically arranged and accessible to staff when needed for internal or client-related use.

ii. Equipment Used:

• Office computer,File folders and label stickers,Permanent marker pens,Filing cabinet and racks, Document reference sheets

iii. Relation to Theory & Practice:

• Applied Organizing and Controlling from Fundamentals of Management in record management, resource arrangement, and document handling to support admin efficiency.

i. Work Process Involved:

• Checked email inbox for incoming messages from clients.

• Updated articles on the company’s official website and social media platforms based on current content flow.

• Replied to media related media client.

• Continued filing SDN BHD document labels and ensured files were properly arranged and updated.

• Informed staff once filing tasks were completed and accessible.

ii. Equipment Used:

• Office computer,Gmail,Website,Social media platforms,Filing cabinet and document folders,Label stickers and marker pens,WhatsApp Web (for internal updates)

iii. Relation to Theory & Practice:

• Applied Organizing in document filing, task management, and record handling.

i. Work Process Involved:

• Checked emails from media clients

• Updated articles on the company’s media website and social media platforms.

• Responded to media client emails regarding event invitations and press announcements.

• Assisted a client with photostate SSM documents.

• Informed the client of the total amount for payment, received the cash, and confirmed the payment to staff for further processing.

ii. Equipment Used:

• Office computer,Email ,calculator,Social media platforms,Photostate machine,WhatsApp Web,Stationery and printed documents

iii. Relation to Theory & Practice:

• Applied Organizing and Controlling from subject Fundamentals of Management in document handling, payment coordination, and client service, strengthening real world admin and task execution skills.

i. Work Process Involved:

• Arranged documents in order before stamping.

• Stamped official documents such as formal letters and (SSM) MyData forms.

• Ensured all stamps were clear and properly aligned

• Reorganized the documents after stamping and handed them over to staff.

• Shared a Google Drive link via WhatsApp containing an edited short event invitation video, prepared in CapCut based on the requested schedule.

ii. Equipment Used:

• Official company stamp,Office desk and document folders,Google Drive,WhatsApp Web,CapCut (for video editing media task only)

iii. Relation to Theory & Practice:

• Applied Organizing from subject Fundamentals of Management in handling official documents, and basic subject IT skills in editing and sharing the event video digitally.

offday

i. Work Process Involved:

• Recorded the client’s business information manually on paper (ROB form) for the purpose of registration.

• Included additional business fields and updated the business address as requested by the client.

• Entered all collected information into the official SSM EZBIZ website for business registration and updates.

ii. Equipment Used:

• Paper registration form (ROB),Office computer,Internet connection,SSM EZBIZ website,Stationery (pen, notepad)

iii. Relation to Theory & Practice:

• Applied Controlling from subject Fundamentals of Management in data processing, client service, and ensuring accurate record handling.

i. Work Process Involved:

• Check verified the SSM EZBIZ client’s status via the official website based on the previous day’s registration.

• Contacted the client via WhatsApp regarding verification status and next steps.

• Handed over payment receipts to staff and updated the WhatsApp group for payment transfer purposes

• Made a payment transfer to SSM’s bank account.

• Checked email inbox for client messages.

• Updated articles on the company’s website and social media platforms.

• Replied to media client emails.

• Created and edited a media company logo using Canva for visual content purposes.

ii. Equipment Used:

• Office computer,SSM EZBIZ website,WhatsApp Web,Online banking platform,Email ,Social media platforms,Canva (for media design),Websites (for media)

iii. Relation to Theory & Practice:

• Applied Controlling from subjects Fundamentals of Management in verifying client status, handling payments, and coordinating with the team. Media tasks like logo design and content updates relate to IT subject and creative media work.

i. Work Process Involved:

• Printed 50 sheets of leave application forms for internal use.

• Printed official SSM SDN BHD documents.

• Delivered the printed documents to staff and informed them accordingly for distribution or filing.

ii. Equipment Used:

• Office printer,Desktop computer,Document files (PDF/hardcopy),Paper and ink supplies, WhatsApp Web (for staff communication)

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management in printing, preparing, and distributing official documents as part of administrative support.

i. Work Process Involved:

• Reviewed emails received from clients, mainly related to media.

• Responded to press release emails by replying with the relevant portal links to articles provided by the clients for publication.

ii. Equipment Used:

• Office computer, Email platform, Web browser (to copy/paste portal links)

iii. Relation to Theory & Practice:

• Managed client communication via email, applying Fundamentals of Management skills in information and communication management.

i. Work Process Involved:

• Checked emails for press conference media invitations

• Entered press event information (date, time, location) into Google Calendar.

• Notified relevant staff and management through WhatsApp group regarding upcoming press conference details.

• Printed SSM client documents tell the price,receive the payment incash and informed staff.

off day

i. Work Process Involved:

• Continued tidying and decorating the office space in preparation for the Hari Raya Aidilfitri celebration.

• Helped with the preparation and setup of the office Hari Raya feast, including arranging food and decorations.

• Cleaned the office and cleared up the area after the celebration ended.

ii. Equipment Used:

• Cleaning tools and supplies, Decorations and festive items, Food containers and serving equipment, Tables and chairs for the setup

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management in preparing the office space, arranging food and decorations, and cleaning up after the Hari Raya celebration.

i. Work Process Involved:

• Printed the client’s SSM documents as requested.

• Informed the client of the total payment required.

• Collected the payment in cash from the client.

• Informed the staff that payment had been received.

• Organized physical documents by date, code, and type for better filing and accessibility.

ii. Equipment Used:

• Office computer,Printer,Filing cabinet and folders,WhatsApp Web

iii. Relation to Theory & Practice:

• Applied Organizing and Controlling from Fundamentals of Management in handling client payments, managing documents, and supporting internal communication.

i. Work Process Involved:

• Checked email inbox media.

• Updated articles on the company media website and posted to social media platforms.

• Replied to emails from media clients regarding press releases .

• Checked for press conference invitations via email.

• Entered press conference details (date, time, venue) into Google Calendar.

• Notified staff and managers of upcoming press events through the WhatsApp group.

• Printed SSM client documents and informed the staff to give the payment receipt.

ii. Equipment Used:

• Office computer,Gmail,Website (for media),Social media platforms,Google Calendar,WhatsApp Web,Printer

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management in printing SSM documents, handling admin tasks, and coordinating with staff for client service delivery.

Labor Day

i. Work Process Involved:

• Assisted clients with renewing their SSM business registrations.

• Explained the total cost of renewal and discussed the preferred payment method ( cash, bank transfer).

• Received payment and handed over the payment receipt to staff.

• Informed staff via WhatsApp group for tracking purposes.

• Once the renewal was completed, delivered the renewal document to the client.

• Checked the client’s IC number in EZBIZ to verify registration found the client had not registered yet.

• Searched for requested client documents in the document room and handed them over to the client.

ii. Equipment Used:

• Office computer,SSM EZBIZ website,WhatsApp Web,Printer (for receipt and renewal document),Filing system and folders

iii. Relation to Theory & Practice:

• Applied Organizing and Controlling from Fundamentals of Management in assisting with SSM renewals, handling payments, verifying registrations, and coordinating document delivery.

offdayy

i. Work Process Involved:

• Served clients who came to request copies of SSM Certificate (Cer) and Business Information (Biz) documents.

• Ensured the documents were printed correctly and without errors.

• Arranged the printed documents properly.

• Informed staff to proceed with payment in cash from the client.

ii. Equipment Used:

• Office computer,SSM EZBIZ website,Printer,WhatsApp Web,File trays or folders

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management in serving clients, managing document printing, and coordinating payment handling.

i. Work Process Involved:

• Printed SSM client documents.

• Ensured the documents were printed correctly and without errors.

• Arranged the printed documents properly.

• Informed staff to proceed with payment in cash from the client.

• Checked emails received from clients.

• Responded to media press release emails by providing relevant article links from the company portal.

• Updated company media content social media platforms (Facebook, Instagram, and news portal/websites).

ii. Equipment Used:

• Office computer,Printer,SSM EZBIZ website,Gmail,WhatsApp Web,Company portal/websites,Facebook and Instagram apps

iii. Relation to Theory & Practice:

• Applied Organizing and Controlling from Fundamentals of Management in printing client documents, arranging them, and coordinating payment communication with staff.

i. Work Process Involved:

• Arranged letters from Sdn Bhd clients into physical files based on a predetermined code list for easier reference and retrieval.

• Printed SSM client documents and informed staff regarding the payment process.

ii. Equipment Used:

• Office computer,Printer,Filing cabinet and file folders,Code list (for document organization),WhatsApp Web

iii. Relation to Theory & Practice:

• Applied Organizing and Controlling from Fundamentals of Management in arranging client files by code, printing documents, and managing payment communication with staff.

i. Work Process Involved:

• Continued organizing SSM client files by label codes or file categories to improve access and ensure proper documentation.

• Searched for specific client documents in the document room as requested by staff and handed the documents to the client after retrieval.

ii. Equipment Used:

• Filing cabinet and folders,Label coding system book,Office storage room, WhatsApp Web (for receiving instructions from staff)

iii. Relation to Theory & Practice:

• Applied Organizing from subject Fundamentals of Management in managing client files, retrieving documents, and supporting efficient office operations.

i. Work Process Involved:

• Searched for specific client documents requested by staff in the document room and handed them to the client.

• Walked to the nearby SSM office to submit the SSM document submission form.

• Delivered the payment receipt and informed staff for tracking and follow up purposes.

ii. Equipment Used:

• Filing cabinet and document folders, SSM submission form, Office printer

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management in retrieving documents, submitting forms to SSM, and coordinating tasks and communication with staff.

i. Work Process Involved:

• Printed SSM client documents and informed staff regarding the payment process.

• Checked emails and replied to client.

• Attended an event invitation received via email.

• Recorded videos and took photos at the event for editing into content for the company’s social media platforms.

ii. Equipment Used:

• Office computer,Printer,Gmail,WhatsApp Web,Smartphone/camera (for recording),Editing tools (CapCut, Canva)

iii. Relation to Theory & Practice:

• Applied Organizing from subject Fundamentals of Management in handling official documents, and basic subject IT skills in editing the event video using CapCut.

offday

wesak day

i. Work Process Involved:

• Organized Sdn Bhd client documents and informed staff.

• Printed SSM client documents and informed staff regarding payment.

• Checked and responded to emails from clients.

• Updated the company website and social media with articles and content from yesterday’s event.

• Replied to media client emails regarding press releases and content requests.

  ii. Equipment Used:

  • Office computer,Printer,Gmail (email),WhatsApp Web,Filing cabinet and document folders,Media website and social media platforms

  iii. Relation to Theory & Practice:

  • Applied Organizing and Controlling from subject Fundamentals of Management in managing documents, coordinating with staff, and handling internal communication.

i. Work Process Involved:

• Took photos and edited product visuals provided by the media client (Herbalife Nutrition) for promotional use on social media.

• Checked emails from clients and responded accordingly.

• Updated articles and promotional content on the company’s website and social media platforms.

• Replied to media client emails, especially those related to events and press releases.

• Printed SSM client documents, informed the client of the number of pages and total payment, received the payment, and informed the staff for record purposes.

ii. Equipment Used:

• Smartphone/camera,Editing tools (CapCut),laptop,Printer, Gmail, Company website, WhatsApp Web,File trays/folders

iii. Relation to Theory & Practice:

• Applied Controlling from Fundamentals of Management in handling payments, printing SSM documents, and updating staff for record keeping.

• Used basic IT skills and editing tools to support media related tasks and create promotional content.

i. Work Process Involved:

• Photocopied SSM client documents.

• Ensured documents were printed and photocopied correctly without any errors.

• Arranged the documents neatly after printing.

• Informed staff regarding the payment received from the client.

• Checked and responded to emails from clients.

• Updated articles on the company’s website and social media platforms.

• Replied to media client emails, including press releases.

ii. Equipment Used:

• printer,Office computer,Gmail,WhatsApp Web,Website (for article updates),Social media platforms (Facebook, Instagram)

iii. Relation to Theory & Practice:

• Used Organizing and Controlling from Fundamentals of Management to handle client documents, make sure everything was correct, and update the staff about payments and tasks.

i. Work Process Involved:

• Informed the client of the document printing fee, received the payment, printed the SSM document, and informed staff for record and follow up.

• Checked and responded to emails from clients.

• Updated articles from current events or media. submissions on the company’s website and social media.

• Replied to media client emails by providing the portal/website links to the published articles as requested.

ii. Equipment Used:

• Office computer,Printer,Gmail ,WhatsApp Web ,Website,Social media platforms (Facebook, Instagram)

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management in printing documents, handling client payments, and updating staff. Helped improve communication and supported daily office tasks.

offday

MC

i. Work Process Involved:

• Attended to a client who requested 2 photocopies of an SSM related document.

• Arranged and checked the documents after photocopying to ensure quality.

• Handed the completed copies to the client.

• Informed staff about the payment received from the client for the service.

ii. Equipment Used:

• Photostate machine,Office computer

iii. Relation to Theory & Practice:

• Applied Controlling from Fundamentals of Management by handling the photocopy request, checking document quality, receiving payment, and updating staff.

i. Work Process Involved:

• Photocopied SSM client documents.

• Ensured documents were printed and photocopied correctly without any errors.

• Arranged the documents neatly after printing.

• Informed staff regarding the payment received from the client.

• Attended the SSM e-Info 3.0 event invitation.

• Took photos and recorded videos during the event to create content for the company’s social media platforms.

ii. Equipment Used:

• Printer,Office computer,WhatsApp Web ,Smartphone/camera (for event),CapCut/Canva or other editing tools

iii. Relation to Theory & Practice:

• Applied Organizing from Fundamentals of Management and Enterprise Management subject in handling documents, payments, and task flow.

• Used Planning and Organizing during the SSM event to understand new procedures.

• Linked to IT subject via the use of digital tools (CapCut, Canva, WhatsApp Web,camera) for media content creation and communication about SSM event.

i. Work Process Involved:

• Key in Gazette number and date for Sdn Bhd clients into Excel on the office computer.

• Informed staff via WhatsApp Web about the number of records completed and to update the document status accordingly.

• Checked and replied to emails from clients.

• Updated articles regarding yesterday's event (SSM) on the company’s website and social media platforms.

• Replied to media client emails, providing portal links to published articles.

ii. Equipment Used:

• Office computer (Microsoft Excel),WhatsApp Web ,Gmail,Website ,Social media platforms (Facebook, Instagram)

iii. Relation to Theory & Practice:

• This task is related to the Fundamentals of Management, especially in organizing and controlling. I organized data in Excel and communicated with staff to ensure tasks were completed properly.

• It also helped me improve my skills in task coordination and documentation handling in a real office setting.

i. Work Process Involved:

• Went to the SSM office to manage the submission of documents and receipt for a compound payment related to a client's Sdn Bhd company.

• Handed over the receipt to the staff and informed them about the payment status.

• Printed SSM client documents at the office, informed the client of the payment amount, received the payment, and notified staff about the payment and document status.

ii. Equipment Used:

• Office computer

• Printer

• Physical documents (payment receipt, SSM compound form)

iii. Relation to Theory & Practice:

• This task relates to Fundamentals of Management (Organizing & Controlling) and Enterprise Management, as it involves handling company documents, client payments, and updating staff clearly.

offday

i. Work Process Involved:

• Went to the SSM office to submit the physical document file for a client’s Sdn Bhd company.

• Printed SSM client documents at the office, informed the client of the payment amount, received the payment, and notified staff about the payment and document status.

ii. Equipment Used:

• Office computer,Printer, Physical documents (Sdn Bhd file)

iii. Relation to Theory & Practice:

• Submitting SSM documents relates to Organizing, while printing and informing staff about payment relates to Controlling in Fundamentals of Management.

i. Work Process Involved:

• Checked and responded to emails from clients

• Updated articles on the company’s website and social media platforms.

• Replied to media clients with links to published articles.

• Printed SSM client documents, informed the client of the payment amount, received the payment, and notified staff regarding the payment and document status.

ii. Equipment Used:

• Office computer,Printer,WhatsApp Web,Email,Website & social media tools

iii. Relation to Theory & Practice:

• This task relates to Fundamentals of Management, especially in Controlling and Organizing, through managing client payments, handling documents, and coordinating with staff.

i. Work Process Involved:

• Managed and organized client documents for two companies.

• Submitted the documents to SSM and made a payment of RM100 (RM50 each).

• Gave the receipt to staff and informed staff of the payment status.

• Printed SSM client documents at the office, informed the client of the total payment, received the payment, and notified staff about the transaction and document status.

ii. Equipment Used:

• Office computer,Printer,Physical documents (payment receipts, SSM forms)

iii. Relation to Theory & Practice:

• This task relates to Fundamentals of Management, particularly in Organizing and Controlling, through handling documents, processing payments, and updating staff for smooth operations.

i. Work Process Involved:

• Checked media invitations for upcoming press conferences.

• Entered event details (date/time/location) into Google Calendar.

• Notified staff and managers about the upcoming press conference via WhatsApp group.

• Printed enterprise business registration renewal forms for clients.

• Printed other SSM client documents.

• Informed staff via WhatsApp regarding the document status and client payment.

ii. Equipment Used:

• Office computer

• Printer

• Google Calendar

• WhatsApp Web

• Email platform (for media invites)

iii. Relation to Theory & Practice:

• This task relates to Fundamentals of Management, especially in Organizing and Controlling, through managing documents, updating schedules, and coordinating tasks with staff.

i. Work Process Involved:

• Submitted official documents to the SSM office on behalf of the client.

• Provided the payment receipt to the staff and informed them of the submission.

• Cleaned and organized the office workspace

• Printed SSM client documents.

• Informed staff via WhatsApp about the document status and client transaction payment.

ii. Equipment Used:

• Office computer,Printer,WhatsApp Web,Physical documents (SSM files, receipts)

iii. Relation to Theory & Practice:

• These tasks relate to Fundamentals of Management, particularly in Organizing and Controlling, through document handling, client payment updates, and maintaining an efficient work environment.

offday

offday

Agong's birthday holiday

i. Work Process Involved:

• Checked emails from clients.

• Updated articles on the website and social media platforms.

• Replied to media client emails, providing article links.

• Printed SSM client documents and informed staff regarding the status and payment.

• Cleaned and arranged the shop/studio area in preparation for the TikTok Live session involving stamp sales.

ii. Equipment Used:

• Office computer,Printer,WhatsApp Web,Email,Website / Social media apps,Cleaning supplies / studio props

iii. Relation to Theory & Practice:

• The task of printing SSM documents relates to Fundamentals of Management, particularly Organizing, by supporting smooth administrative operations and task flow.

• The preparation for TikTok Live selling of stamps and chops relates to Marketing for Hospitality, Tourism, and Wellness, especially in customer engagement and promotional activities.

i. Work Process Involved:

• Assisted auditors from Zaiha Consulting by printing and preparing relevant client documents for review.

• Printed SSM client documents and informed staff regarding the document status and any payments.

• Continued to pack and prepare items for the TikTok Live session focused on selling stamp sales, including organizing materials in the store studio.

ii. Equipment Used:

• Office computer,Printer,Client files and supporting documents,WhatsApp Web,TikTok live props and packaging materials.

iii. Relation to Theory & Practice:

• Printing and preparing documents for auditors relates to Organizing in Fundamentals of Management, by supporting structured document flow and coordination during auditing processes.

• Preparing for TikTok Live stamp sales reflects Planning in Marketing for Hospitality, Tourism and Wellness, by organizing materials and content for effective customer engagement.

i. Work Process Involved:

• Printed SSM client documents, informed the client of payment, received payment, and updated staff.

• Served customers buying bottled water.

ii. Equipment Used:

• Computer, printer, WhatsApp Web.

iii. Related Theory & practice:

• This task reflects Controlling in Fundamentals of Management through document checks, payment confirmation, and staff updates.

• Serving bottled water relates to Marketing and Entrepreneurship as it involves direct sales and customer interaction.

i. Work Process Involved:

• Checked and replied to client emails.

• Edited and created articles for media release

• Uploaded media release content to portal and social media

• Collected article links to be shared in WhatsApp group

• Printed SSM client documents and informed staff.

ii. Equipment Used:

• Computer, printer, email, WhatsApp Web

iii. Related Theory :

Handled emails, edited and posted articles, and shared updates with the team, demonstrating Organizing and Leading skills from the Fundamentals of Management subject.

Printed SSM documents and informed staff, showing Controlling skills from the Fundamentals of Management subject through verification and follow up.

Eid Al-Adha holiday.

i. Work Process Involved:

• Checked emails from clients.

• Printed SSM client documents and informed staff.

• Also updated articles on website and social media

• Replied to media client emails

ii. Equipment Used:

• Computer, printer, email, WhatsApp Web

iii. Related Theory:

• Related to Fundamentals of Management, especially in Organizing to handle documents and Controlling to ensure accuracy and follow up.

• Related to Fundamentals of Management, especially in Planning content and Leading communication with clients.

i. Work Process Involved:

• Checked email from clients.

• Printed SSM client documents and informed staff.

• Updated articles on websites and social media.

• Replied to media client emails.

ii. Equipment Used:

• Computer, printer, WhatsApp Web, email system.

iii. Related Theory & practice:

• Printing and managing SSM client documents relates to Fundamentals of Management by applying organizing, controlling, and communicating with staff.

• Handling media tasks like updating articles and replying to emails involves planning, organizing, and leading to ensure smooth information flow and task completion.

i. Work Process Involved:

• Responded to client inquiries about EZBIZ via WhatsApp.

• Assisted client in checking if their business name was registered in EZBIZ.

• Explained the EZBIZ process (registration, login, document upload).

• Printed SSM client documents informed to client the payment price and informed staff to receive the payment from client.

ii. Equipment Used:

• Computer,Telephone, WhatsApp Web, printer, EZBIZ website

iii. Related Theory & Practical:

• Related to Fundamentals of Management, applying planning, organizing, leading, and controlling to assist client with EZBIZ registration and guidance.

• Related to Enterprise Management, focusing on organizing and controlling to print documents and update staff on payment.

i. Work Process Involved:
Printed SSM client documents and informed the staff of the number of pages printed as well as the amount of payment received from the client.

Organized files by date, code, and document type, then informed staff.

ii. Equipment Used:
Computer, printer, physical file storage, WhatsApp Web.

iii. Related Theory & Practical:
- This task relates to Fundamentals of Management, involving planning (preparing documents), organizing (managing printouts and storage), leading (informing staff about page count and payment), and controlling (ensuring accuracy and proper payment records).

- This task relates to Fundamentals of Management, involving Planning (sorting documents), Organizing (categorizing files), Leading (informing staff), and Controlling (ensuring file accuracy and maintenance).

i. Work Process Involved:

• Checked email from client.

• Updated articles on websites and social media.

• Replied to media client emails.

• Printed SSM client documents and informed staff.

ii. Equipment Used:

• Computer, email system, printer, WhatsApp Web, website/social media platforms

iii. Related Theory & Practical :

• Related to Fundamentals of Management in Organizing (handling client files) and Controlling (ensuring accurate document delivery).

• Related to Fundamentals of Management in Planning (scheduling and prioritizing tasks) and Leading (taking initiative in communication).

off day

i. Work Process Involved:

• Checked press conference media invitations.

• Entered event info into Google Calendar.

• Notified staff/managers about press conference via WhatsApp group.

• Printed SSM client document.

ii. Equipment Used:

• Computer, Google Calendar, WhatsApp Web, printer

iii. Related Theory & Practical:

• Related to Fundamentals of Management in Planning (scheduling events) and Leading (communicating with staff).

• Related to Fundamentals of Management in Organizing (handling documents) and Controlling (ensuring accuracy in delivery).

i. Work Process Involved:

• Checked the status of client’s expired enterprise and assisted with 4-year renewal.

• Recorded details and calculated total cost (RM250 for renewal + RM130 for address change).

• Explained the completion time (renewal immediate, address change in 24 hours).

• Discussed payment options (QR, cash, transfer) and suggested alternative via WhatsApp.

• Informed staff and updated the next procedure to client via WhatsApp.

ii. Equipment Used:

• Computer, EZBIZ website, calculator, WhatsApp Web, note paper

iii. Related Theory & Practical:

• This task relates to Fundamentals of Management, involving Planning (guiding client on fees and options), Organizing (recording and coordinating), Leading (communicating payment instructions), and Controlling (ensuring correct procedures and information flow).

i. Work Process Involved:

• Managed and checked press conference media invitations.

• Entered event invitation information into Google Calendar.

• Notified staff/managers about the press conference via WhatsApp group.

• Printed SSM client document.

ii. Equipment Used:

• Computer, Google Calendar, WhatsApp Web, printer

iii. Related Theory & Practical:

• Related to Fundamentals of Management in Organizing (handling client files) and Controlling (ensuring accurate document delivery).

• Related to Fundamentals of Management in Planning (scheduling and prioritizing tasks) and Leading (taking initiative in communication).

i. Work Process Involved:

• Managed sending client documents along with RM100 cash to the SSM office.

• Gave the receipt and informed the staff.

• Printed SSM client document.

ii. Equipment Used:

• Computer, printer, client documents, receipt slip, WhatsApp Web

iii. Related Theory & Practice:

• This task relates to Organizing, Leading, and Controlling in Fundamentals of Management and Enterprise Management by managing document submission, completing payment, and updating staff.

i. Work Process Involved:

• Managed and checked press conference media invitations.

• Entered event information into Google Calendar.

• Notified staff/managers about press conference via WhatsApp group.

• Checked email from client.

• Updated articles on websites and social media.

• Replied to media client emails.

• Printed SSM client document and informed staff.

ii. Equipment Used:

• Computer, Google Calendar, WhatsApp Web, email system, printer

iii. Related Theory & Practice:

• Related to Fundamentals of Management in Organizing (handling client files) and Controlling (ensuring accurate document delivery).

• Related to Fundamentals of Management in Planning (scheduling and prioritizing tasks) and Leading (taking initiative in communication).

offday

i. Work Process Involved:

• Managed and checked press conference media invitations.

• Entered event information into Google Calendar.

• Notified staff/managers about press conference via WhatsApp group.

• Printed SSM client documents, received payment from client, and informed staff regarding the payment.

ii. Equipment Used:

• Computer, email system, WhatsApp Web,printer

iii. Related Theory & Practice:

• Related to Fundamentals of Management in Planning (scheduling and prioritizing tasks) and Leading (taking initiative in communication).

• Printing tasks involve Organizing and Controlling by handling document preparation, payment processing, and ensuring staff are informed.

i. Work Process Involved:

• Checked media invitations received from clients.

• Entered event information into Google Calendar.

• Notified staff/managers about the press conference in WhatsApp group.

• Printed SSM client document, received payment from the client, and informed staff regarding the payment.

ii. Equipment Used:

• Computer, Google Calendar, WhatsApp Web, printer

iii. Related Theory & Practice:

• Related to Fundamentals of Management in Planning (scheduling and prioritizing tasks) and Leading (taking initiative in communication).

• Printing tasks involve Organizing and Controlling by handling document preparation, payment processing, and ensuring staff are informed.

i. Work Process Involved:

• Printed SSM client document (Business Info), informed the client of the payment amount, received payment, and informed staff.

• Checked email invitations.

• Entered event invitation details (date, time, location) into Google Calendar.

• Notified staff/managers about the event in the WhatsApp group.

ii. Equipment Used:

• Computer, printer, email system, Google Calendar, WhatsApp Web

iii. Related Theory & Practice:

• In Fundamentals of Management, printing and payment tasks relate to Organizing and Controlling by managing document handling, payment collection, and staff communication.

• In Fundamentals of Management, media tasks involve Planning and Organizing by scheduling event details and coordinating information sharing with staff.

i. Work Process Involved:

• Asked the customer to thumbprint at SSM for fingerprint verification.

• Collected and wrote down client information on the Registration of Business (ROB) form to register through the SSM EZBIZ website.

• Calculated the registration fee and explained that processing would take 24 hours.

• Discussed the client preferred payment method and suggested suitable alternatives.

• Informed the client that the company would follow up via WhatsApp regarding the payment process.

• Informed staff about the registration and payment update.

• Printed the client’s SSM document.

ii. Equipment Used:

• Paper form (ROB), computer, printer, WhatsApp Web, calculator

iii. Related Theory & Practice:

• This task related subject Fundamentals of Management by using Planning, Organizing, Leading, and Controlling to manage the registration process and client communication. It also involves Enterprise Management skills in handling client data, payments, and follow ups using the EZBIZ system.

(Muharram/new year) holiday.

off day.

i. Work Process Involved:

• Checked email from client.

• Updated articles on the company’s website and social media platforms.

• Replied to media client emails.

• Attended the vivo X200 FE Launch event based on a media invitation.

• Took photos and recorded videos during the event to create content for the social media platforms.

ii. Equipment Used:

• computer,Gmail,website ,Social media platforms ( Facebook, Instagram),Smartphone or camera (for photos/videos),Internet connection

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through the element of organizing managing media communication, updating digital content, and planning coverage of external events to support company promotion and branding.

i. Work Process Involved:

• Referred to WhatsApp history to retrieve enterprise (ROB) registration data.

• Key in data accurately into the ROB Excel file.

• Verified information to avoid duplication or errors.

• Ensured the file is organized for team reference.

ii. Equipment Used:

• Office computer,Microsoft Excel,WhatsApp (desktop/mobile),Internet connection

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through elements of Organizing (data arrangement and systemizing information) and Controlling (verifying accuracy and completeness of records).

• Supports internal workflow efficiency and data management within the organization.

i. Work Process Involved:

• Referred to WhatsApp history to retrieve enterprise (ROB) registration data.

• Key in data accurately into the ROB Excel file.

• Verified information to avoid duplication or errors.

• Ensured the file is organized for team reference.

ii. Equipment Used:

• Office computer,Microsoft Excel,WhatsApp (desktop/mobile),Internet connection

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through elements of Organizing (data arrangement and systemizing information) and Controlling (verifying accuracy and completeness of records).

• Supports internal workflow efficiency and data management within the organization.

i. Work Process Involved:

• Referred to WhatsApp history to retrieve enterprise (ROB) registration data.

• Key in data accurately into the ROB Excel file.

• Verified information to avoid duplication or errors.

• Ensured the file is organized for team reference.

ii. Equipment Used:

• Office computer,Microsoft Excel,WhatsApp (desktop/mobile),Internet connection

iii. Relation to Theory & Practice:

• Related to Fundamentals of Management through elements of Organizing (data arrangement and systemizing information) and Controlling (verifying accuracy and completeness of records).

• Supports internal workflow efficiency and data management within the organization.

i. Work Process Involved:

1. Went to the SSM office to make payment and submit statutory documents for the client’s company Sdn. Bhd.

2. Ensured all documents were complete and in order before submission to avoid rejection by SSM officers.

3. Collected the official receipt and submission confirmation slip from SSM, then handed them over to the company staff for record-keeping.

ii. Equipment Used:

• Physical documents ( company registration forms, resolution, financial statements)

• Company folder for document handling

• Walked to the SSM office as it is located nearby

iii. Related Subject(s):

• Fundamentals of Management – Linked to Organizing and Controlling elements, especially in preparing, executing, and completing official tasks efficiently.

offday