Meet the manager for a briefing about fnb

Turn one building block to identify the area identify each existing block name for example in Lobby have room for ( Business Centre, Zenith V-VI-VII and VIP Lounge Room ) Level 1 (Zenith I-II-III-IV, Grand Ballroom, Cashmere, Organza, Silk and Sateen for Meetings and Events.

After that, go to The Dining Room to start a work

First, we learn how to clean the table and setting back table for guests

After this, wipe cutlery

Learnt to set-up menu card for buffet ramadhan

Clean the table

Back table setting for guests

Wipe cutlery

After wiping, place the cutlery in its original place

Learn how to restock items that have run out

Know more details about the type of spoon used in the hotel

After that, the staff took us to check the floor in each block

Clean the table and set the table

Wipes Cutlery

After wiping, put the cutlery in its original place

Arrange buffet nametags for breakfast

Learn the different types of spoons and learn to recognize the menu available

Learn how to set a table for steamboat (individual / sharing)

Learn how to pick up a call from a guest

Last one, learn how to wash the cafe's grease trap and close the cafe

Clean the table and set the table

Wipes cutlery

After wiping, put the cutlery in its original place

Arrange nametags for Ramadhan buffet

Set up a table for those booking Ramadhan

Learn to set the table for sahur guests according to order

Last one, learn how to arrange nametags for breakfast buffet

Clean the table and set the table

Cutlery wipes

After wiping, put the cutlery in its original place

Arrange the nametag of the Ramadhan buffet

Serve customers with food

After this, welcome the guests who come for the Ramadan buffet

Then, escort the guests to the dining table that has been booked in advance

Last one, clear glass trolley to the back of the kitchen

Clean the table and clean the table

Cutlery wipes

After wiping, put the cutlery in its original place

Set up a buffet name tag for breakfast

Serve customers food

After that, learn how to open Oregano cafe

Lastly, learn how to turn on and off the lights in the Oregano and TDR blocks

Clean the table and wipes cutlery

After wiping, put the cutlery in its original place

Set up a buffet name tag for ramadhan

Serve customers with food

escort guests to the table

Clear trolley food

Make water for Ramadan buffet

Clean the table and set the table

Wipes cutlery

After wiping, put the cutlery in its original place

Arrange the nametag of the Ramadhan buffet

After this, welcome the guests who come for the Ramadan buffet

Then, escort the guests to the dining table that has been booked in advance

Last one, clear glass trolley to the back of the kitchen

Clean the table and set the table

Learn back how to set a table for steamboat (individual / sharing)

Learn how to make room service dining

Learn how to pick up a call from a guest

Learn how to make coffee and coffee foam (8 types of coffee)

After learning, try making your own coffee foam

Last one, Wipes Cutlery. After wiping, put the cutlery in its original place.

Clean the table

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

Clean the table for bufet breakfast

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

After wiping, go up to the 1st floor (ballroom banquet) to settle the cloth to tie on the chair

Clean the table

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet Ramadhan at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

Topup tea , white and brown sugar

Last one, before back check and set back cutlery at the table

Clean the table and set the table

Wipes cutlery

After wiping, put the cutlery in its original place

Arrange the nametag of the breakfast buffet

Clean the table and set the table

Wipes cutlery

After wiping, put the cutlery in its original place

Arrange the nametag of the Ramadhan buffet

After this, welcome the guests who come for the Ramadan buffet

Then, escort the guests to the dining table that has been booked in advance

Last one, clear glass trolley to the back of the kitchen

Clean the table and set the table

Wipes cutlery

After wiping, put the cutlery in its original place

Arrange the nametag of the Ramadhan buffet

After this, welcome the guests who come for the Ramadan buffet

Then, escort the guests to the dining table that has been booked in advance

Clear glass trolley to the back of the kitchen

Topup tea , white and brown sugar

Last one, before back check and set back cutlery at the table

Clean the table and wipes cutlery

After wiping, put the cutlery in its original place

Set up a buffet name tag for ramadhan

Serve customers with food

escort guests to the table

Clear trolley food

Make water for Ramadan buffet

Clean the table and set the table

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

set a table for steamboat (sharing)

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

Topup sugar and tea

Serve drinks to guests

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

After this, topup white and brown sugar in the table and then wipe baby chair

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

After this, topup salt and white paper in the table and wipe baby chair

Last one, set a table for steamboat (sharing)

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

After this, topup brown sugar, white sugar and tea for breakfast then wipe baby chair .

Before back , training how to serve in dining room to guest.

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the dinner plate.

After wiping, put the plate in their original place

After this, topup salt and white paper in the table

And then wipe baby chair

Make room service (beverage and food) for guests

Topup brown and white sugar in the table

Make coffee and tea for guests and then serve them

After this clear and white the table.

Arrange the container in the trolley for breakfast use

After that, prepare containers, full cream and condensed milk for coffee and tea breakfast

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the breakfast buffet at 10.30, arrange the goblet on the table and fill it with water for the lunch group

After setting table continue wipe the cutlery and glasses and then put the cutlery and glasses in their original place.

Take order and serve food, drink to customer

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, wipe the cutlery and glasses

After wiping, put the cutlery and glasses in their original place

After this, topup tea, white sugar, brown sugar for breakfast and then wipe baby chair

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, setting table to dorm for group lunch 

After setting table continue wipe the cutlery and glasses and then put the cutlery and glasses in their original place.

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, setting table to dorm for group lunch 

After setting table continue wipe the cutlery and glasses and then put the cutlery and glasses in their original place.

After this, topup brown and white sugar in table

Set of spoons and forks near part c

Clear and wipe the table after guest finish eat

Back table setting for guests

Send the leftover food cart to the back to be cleaned

After finishing the buffet breakfast at 10.30, setting table to dorm for group lunch 

After setting table continue wipe the cutlery and glasses and then put the cutlery and glasses in their original place

After this, topup brown sugar, white sugar and tea for breakfast

And then wipe baby chair

Clean the table and set the table

Wipes Cutlery

After wiping, put the cutlery in its original place

Organize the nametag of the breakfast buffet

After this, fill the white sugar and brown sugar sachet into the container

Then, check each table for salt and pepper shakers to add if empty

Last one, learn how to make coffee (latte, cappuccino) and make juice using a juice maker.

Morning briefing at Housekeeping Department office

Assigned to cover room level 2

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuumEnters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Morning briefing at Housekeeping Department office

Assigned to cover room level 1

Started by picking up unnecessary boxes and continuing to dust the floor in every room on the 1st floor

After finishing sweeping continue by mopping each room that has been swept.

Morning briefing at Housekeeping Department office

Started by picking up unnecessary boxes and continuing to dust the floor in every room on the 3st floor

After finishing sweeping continue by mopping each room that has been swept.

Morning briefing at Housekeeping Department office

Assigned to cover room level 6

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuum

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Morning briefing at Housekeeping Department office

Started by installing the Ally chair at Level 1

After finishing installing the Ally chair, proceed with installing the Harris Lounge Chair and Ariena Writing Desk

Morning briefing at Housekeeping Department office

Assigned to cover room level 6

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuum

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Morning briefing at Housekeeping Department office

Started by taking the Ally chair to arrange in each room on Level 1

After finishing placing the Ally chair, continue by placing the Harris Lounge Chair in a certain room (Twin bed only)

Morning briefing at Housekeeping Department office

Started by picking up unnecessary boxes and continuing to dust the floor in every room on the 1st floor

After finishing sweeping continue by mopping each room that has been swept.

Morning briefing at Housekeeping Department office

Started by taking Ariena Writing Desk to arrange in each room on Level 1

After finishing placing the desk on Level 1, continue placing the Ariena Writing Desk on Level 2

Morning briefing at Housekeeping Department office

Started by sweeping, washing and mopping at level 1

After finish started picking up unnecessary boxes and continuing to dust the floor in every room on the level 3

After finishing sweeping continue by mopping each room that has been swept.

Morning briefing at Housekeeping Department office

bring chair in the room Level 5 and 6

After finishing bring chair continue by sweeping each room at Level 5 and 6

After finishing, start picking up boxes that don't need to be placed in the corridor

After finishing continue by mopping each room that has been swept Level 1

Morning briefing at Housekeeping Department office

Assigned to cover room level 1

Split into several teams to start clearing level 1

Then started by cleaning the cabinet, toilet, corridor and sliding door in the room on level 1

After finishing continue sweeping and mopping in every space in the room.

Briefing at Housekeeping Department office

Assigned to cover room level 1

Split into several teams to start clearing level 1

Started by arranging the table according to the set standards then continued by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 1

After finishing wiping everything continues with sweeping and mopping in every space in the room.

Morning briefing at Housekeeping Department office

Assigned to cover room level 1

Split into several teams to start clearing level 1

Started by arranging the table according to the set standards then continued by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 1

After finishing, wiping everything continues with sweeping and mopping in every space in the room.

After this, continued by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 2

Started by installing the Ariana chair at Level 1

After finishing installing the Ariana Chair, start picking up boxes that don't need to be placed in the corridor

Started by installing the Ariana chair at Level 3

After finishing installing the Ariana Chair, start picking up boxes that don't need to be placed in the corridor

Morning briefing at Housekeeping Department office

Assigned to cover room level 5

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuum

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Started by installing the Ally chair at Level 2 , level 4 and level 5

After finishing installing the Ally Chair, start picking up boxes that don't need to be placed in the corridor

Check each room to make sure everything is working properly

Started by installing the End table and Largo writing desk at Level 3 , 4 , 6 and 7

After finishing installing the End table and Largo writing desk, start picking up boxes that don't need to be placed in the corridor

Morning briefing at Housekeeping Department office

Assigned to cover room level 2

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuum

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Check stock

Assigned to cover room level 2

Split into several teams to start clearing level 2

Started by arranging the table according to the set standards then continued by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 1

After finishing, wiping everything continues with sweeping and mopping in every space in the room.

After this, continued by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 2

Morning briefing at Housekeeping Department office

Assigned to cover room level 6

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuum

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Morning briefing at Housekeeping Department office

Assigned to cover room level 4

Took Housekeeping trolley to fill pillow cases, bed sheets, face towels, bath towels, hand towels and bath mats

Took Housekeeping trolley and other necessary cleaning equipment from the store room

Take vacuum

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Put back trolley in store room

Before go back, collect and dispose of all trash in the designated area

Assigned to cover room level 2

Instructed to clean the sliding door, mirror in each room and wipe the cabinet

Assigned to cover room level 2

Assigned to cover room level 3

Split into several teams to start clearing level 3

Started by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 3

After finishing, wiping everything continues with sweeping and mopping in every space in the room.

Assigned to cover room level 4

Split into several teams to start clearing level 4

Started by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 4

After finishing, wiping everything continues with sweeping and mopping in every space in the room.

Enters and prepares the room for cleaning and makes bed

Cleans the bathroom, replenishes guestroom and bath supplies

Cleans the closet, vacuums and racks the carpet, floor

corridor

Refilling water, tea, coffee, sugar and creamer

Assigned to cover room level 5

Assigned to cover room level 5

Assigned to cover room level 6

Assigned to cover room level 6

Assigned to cover room level 5 and 6

Assigned to cover room level 6

Morning briefing at Housekeeping Department office

Assigned to cover room level 6

Continue clean up level 2

Take a broom, shovel and cloth at the housekeeping office to clean each room on level 2

Started by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 2

After finishing, wiping everything continues with sweeping.

After that, cleaning the floor, walls and toilet bowl using the chemicals provided.

Assigned to cover room level 1

Split into several teams to start clearing

Started by cleaning and wiping every furniture cabinet, toilet, corridor and sliding door in the room on level 1

After this, wiping everything continues with vacuum every space in the room.

Briefing at Housekeeping Department office

Assigned to cover room level 8

Continue clean up level 2

Take a broom, shovel and cloth at the housekeeping office to clean each room on level 2

Started by started by cleaning the floor, walls and toilet bowl using the chemicals provided

Morning briefing at Housekeeping Department office

Assigned to cover room level 2 ( 201 - 221)

Took Housekeeping trolley to fill bed sheet , pillow case, duvet cover and bed runner to making bed king and twin

After finish, took back trolley at the store

Assigned to cover room level 8

Split into several teams and are assigned to cover each level

Given the task of inserting a Duvet Insert at each level

Briefing at Housekeeping Department office

Continue clean up level 1

Take a broom, shovel and cloth at the housekeeping office to clean each room on level 1

Started by started by cleaning the floor, walls and toilet bowl using the chemicals provided

Training bed making with HOD AND SV

Assigned to sweep level 1 to 8 corridors

Take stock Pillow case, Bed sheet King, Bed sheet Twin, Duvet cover King and Duvet cover Twin at the new store to be sent to the laundry

After finishing we continued by installing divan skirting on the King and Twin beds on level 2

Briefing at the Housekeeping Department office

Assigned to insert plates, bowls, spoons and mugs in levels 1 and 2

Start taking the trolley and filling it with goods to take up

After that place one item in each room

Morning briefing at Housekeeping Department office

Assigned to cover room level 2

Continue to assigned to insert plates, bowls, spoons and mugs in levels 1 and 2

Assigned to cover room level 2