Tell us about your previous experience in Collections by Maria Lopez

Sher

endirecciondelviento — 2026-04-08 14:20:08 UTC

My full name is Sherill Dual, and you may call me Sher. While some people shorten it to “She,” I prefer not to use that in the BPO industry, as customers sometimes confuse it as a female name.

I have two years of experience working in collections, specifically related to rentals. I worked as a Leasing Administrator, where my primary responsibility was ensuring the timely collection of monthly rental payments from lessors in a business-to-business setup.

The company I worked for was in the real estate industry, managing multiple spaces for rent. Alongside collections, I was also responsible for maintaining proper documentation, performing account reconciliation, and following up on both current and past-due balances from lessors.

Cherry

endirecciondelviento — 2026-04-08 14:20:25 UTC

-My previous experience as collection was with a financial institution .

-assist with prompt payment of overdue balance

-Negotiate payment arrangement and settlement.

John

endirecciondelviento — 2026-04-08 14:20:40 UTC

Mennard

Joined Ally Collections - US Auto Loans account

Aaron

endirecciondelviento — 2026-04-08 14:20:54 UTC

I have a 1 year of B2B Collections experience. Main tasks would include
- Record daily payments
- Account reconciliation
- Forecasting
- Resolve payment disputes

Hannah

endirecciondelviento — 2026-04-08 14:21:20 UTC

My name is Hannah. I have 3 years of exp in B2C collections servicing first-party coll for US fintech accounts and 3rd party collection in UK accounts.

Some of the main tasks of Collections in this line of business include:
- Repayment of invoices owed

- Past due collection

- Negotiate payment arrangement and settlement options

- Assist with disputes and credit application on invoices

Flo

endirecciondelviento — 2026-04-08 14:21:57 UTC

Some of the main tasks of Collections in this operation include:
- Value Plus activities
- Top ten accounts / priority
- Inbound/Outbound calls and emails
- Credit hold order release
- Dialer system (specific group)
- Refunds, Write-offs and credit requests
- Identifying RFD and raising disputes

Jessa

endirecciondelviento — 2026-04-08 14:24:30 UTC

I don't have direct experience in collection yet since my last account is financial for more than 2 years, but I'm very interested in learning. I understand that in involves communicating with customers about payments, handling objections, and maintaining professionalism. I'm confidence that with proper training, I can develop the skills needed for this role.

JP

endirecciondelviento — 2026-04-08 14:24:46 UTC

Hi, my name is John Paul Pagtakhan, and you can call me JP for short. I have 10 years of professional experience with my last employer, where I spent 5 years handling US Collections and another 5 years working as a Financial Analyst. My collection experience is B2B and our key responsibilities is to follow up on outstanding AR especially aged invoices, make calls or send emails asking for payments. Responds to clients disputes and resolving within given time frame.

Zarj

endirecciondelviento — 2026-04-08 14:25:01 UTC

Just call me Zarj

Back in 2019, I was initially hired by HCLTech Philippines to support business communications and pre-process training.

2020. I was cross-trained to handle XBS Delivery Process training.

Then 2023, I was asked to be a lead trainer for TSOS EMEA, Xerox' Service.

Mainly, my collections background came from my previous company wherein I worked as a collections officer/ retail banker.

Then last December, I supported another campaign here in HCL Manila and was part of the initial team trained to handle Customer Care and Collections.

Rea

endirecciondelviento — 2026-04-08 14:25:16 UTC

Experienced in collections for 5 yrs in a B2B set up,
handled 20 agents working on inbound (customer service) and outbound collections for Xerox but in a different company.

Yel

endirecciondelviento — 2026-04-08 14:27:14 UTC

"yel"
Joined XBS last year October as part of GMB
-We do the General mail box by going through each Emails and forwarding it to the rightful collector or department
- Editing of Contact or Email Address in EA
- Adding Contact Information
- Editing Invoice sending methods
- Following up Customer Concerns to collectors
- Sending Invoices

Ferj

endirecciondelviento — 2026-04-08 14:31:20 UTC

My name is Ferjohn you can call me Ferj, I joined XBS last year my only experience is Handling the mailbox for southwest region most of my tasks are helping on customers queries, providing documents like invoices and more.

And I don't have any experience in collections yet but I know most of the process from observing with my colleages.

Erick

endirecciondelviento — 2026-04-08 14:32:18 UTC

Hi, my name is Roderick Senorin you can call me Erick. I’ve worked 7 years in B2B collections and 4 years in B2B dispute management, handling accounts and resolving issues with clients and internal teams. I have performed the following

Invoice monitoring and aging review for proactive follow‑up and prioritization.
Follow up via email and phone for pre due and past due
Perform account reconciliation
Log disputes with root cause classification
Request management approval for write‑offs
Reporting and continuous improvement