281577

Bachelor of Technology Management (ICT)

Practicum Duration : 6 months

Telephone Number

• 011-39755175

Email

• nursyamiza120@gmail.com

Home Address

• B-142 Jalan Seraya 5, Taman Derga Jaya, Jalan Dato Kumbar, 05300 Alor Setar

• Dr. Salmah Binti Omar

Practicum Duration

• 6 months (7/10/2024 - 8/4/2025)

Company Address

• No C3, Arrival Concourse, Lapangan Terbang Sultan Abdul Halim,

  06200 Alor Setar, Kedah Darul Aman

Email

• hrsyabilatravelandtours@gmail.com

At the end of the day, I used the same system to sign out from work, completing my first official working day routine.

I assisted in checking incoming Rental Agreements (RA) to ensure the documents were complete and accurate for daily operations.

Later, I learned to generate invoices for customers, helping me understand the billing process and payment records.

• Dr. Alminnourliza Noordin

011-17977120

Executive Manager@Supervisor

After lunch, Miss Izyani demonstrated how to serve customers when they return rental cars at the airport, showing the VIP parking area and teaching me proper procedures and professionalism.

There, I watched the process from beginning to end, I also assisted Miss Izyani by explaining to Mrs Nazli regarding the current condition of the rental car, including the scratch and dent of the car. After lunch, Miss Izyani sharing a tips on how to reject and cancel the booking if the customer did not follow the rental procedure.

After lunch, I had a session with Mrs Fatin to learn more about the standard procedures for handling car rentals, from booking to delivery. Mrs Fatin also showed the biggest rental car available at the company briefed a few vehicle functions of the car.

Later, I assisted in receiving a returned rental car from a customer and ensured it was in good condition.

I update the Rental Agreement (RA) after handling the return procedure to maintain proper documentation and track customer mileage usage of the rental car.

I also learned how to inspect and check the vehicle’s condition before handing it over to the next customer.

At the end of the day, I'm joining Mrs Fatin in tidying up and clearing the counter to maintain a neat and welcoming work environment.

In addition, I guided Miss Ainil through the car wash procedure, accompanying her to the car wash station to clean the Perodua Myvi W8598X. After lunch, I served Mrs. Venothini by handing over the Perodua Axia VEN 5759 at VIP parking and explained the return procedure. I also completed the rental report, updated the rental agreement, and returned the parking access card to its designated place.

I also handed over the Perodua Axia VAV 4785 to Miss Iman and explained the return procedure, repeating the same for Mr Jamel with the Perodua Axia PMW 5037. After each handover, I made the rental report, updated the rental agreements, and returned the parking access cards. Finally, I assisted Miss Izyani in closing the counter.

I also assisted Miss Izyani in checking the condition of the Honda Accord ANF 9292. Later, I served as the counter attendant for Mr Dwayne's booking of the Perodua Axia PMX 2841, making a simple report of his IC, license, and payment details. I reviewed the rental agreement, ensured his signature agreeing to the terms and conditions, and gave him the loyalty stamp card for his next rental.

At the end of the day, I assisted Miss Izyani in closing the counter, including updating the ledger, counting the remaining cash, completing the settlement, counting the car keys, updating the booking list, checking the key locker, ensuring the counter lights were off, and updating the flight arrival board on Telegram.

Later, I assisted Mr Iqbal in clearing and checking the car condition of the Perodua Axia PMW 5037 and attended to a customer at the counter who wanted to pick up a phone holder. I prepared the rental car at VIP parking for the afternoon's booking and served Mr Akmal by handing over the Proton Saga New PPD 3276 at VIP parking, explaining the return procedure. Afterward, I made the rental report, updated the rental agreement, and returned the parking access card to its designated place.

Later, I served Mrs Syahiza by handing over the Perodua Axia VEN 5759 at VIP parking, explaining the return procedure. I then completed the rental report, updated the rental agreement, and returned the parking access card to its designated place.

I assisted Miss Izyani in clearing and checking the car condition of Perodua Axia Style VFK 1712, Honda City VJX 4463, and Proton Saga PKK 1513. Additionally, I helped Mrs. Fatin in drafting a new shift schedule.

Later, I served Mr Khairil by handing over the rental car, Perodua Axia MCP 2787, at VIP parking, explained the return procedure, completed the rental report, updated the rental agreement, and returned the parking access card to its place.

I also created a video for social media content and updated 3 postings across 4 social media accounts and 9 company Facebook pages as per the marketing schedule. To wrap up the day, I closed the counter by updating the ledger, settling the cash, counting car keys, checking the booking list, verifying the key locker and counter lights, and updating the flight arrival board in Telegram.

In the afternoon, I served Mr Iman by handing over the rental car, Perodua Axia PMW 5037, at VIP parking and explained the return procedure. I made the rental report, updated the rental agreement, and ensured the parking access card was returned to its designated place.

Later, I went to Cing Spare Part to purchase engine oil and auto oil for servicing Perodua Myvi VR 9716. I then proceeded to OGM Workshop to get the car serviced.

Finally, I updated 2 posts for the company’s 4 social media accounts and 9 Facebook pages based on the marketing schedule.

As a counter attendant, I assisted Mrs Izyan with his booking of Perodua Myvi VR 9723. I created a simple report of his IC, license, and payment, checked the rental agreement details, and made sure the customer signed to agree to the terms and conditions of the rental. I also provided him with a loyalty stamp card for his next rental.

I warmed up the engine of the rental cars at the parking bay and assisted Mr Adri in clearing and checking the condition of Perodua Axia PMW 5037. I also checked all side of car mirrors for Perodua Bezza JTB 6218 and Perodua Myvi W8598X, creating a simple report for Mr Shafiq.

I went to JPJ Anak Bukit to renew the road tax for both Perodua Bezza and Perodua Myvi. Additionally, I prepared a quotation for a customer and received a booking through WhatsApp for Package Raya 2025. I organized the Rental Agreements at the counter and updated a posting for the company's 4 social media accounts and 9 Facebook pages based on the marketing schedule.

After lunch, I was on duty as a counter attendant, where I assisted with the booking of Mr Danial for Perodua Alza KEF 940. I completed the necessary paperwork, including checking his IC, license, and payment details. I verified the rental agreement and obtained his signature for the terms and conditions, as well as provided him with a loyalty stamp for his next rental.

Lastly, I updated 2 posts for the company's 4 social media accounts and 9 Facebook pages according to the marketing schedule.

I then went to KTM Alor Setar to deliver the Perodua Myvi New VMS 7381 to Mrs Zafirah. I took pictures of her IC, license, and train ticket, filtered her behavior, and recorded her statement regarding the reason for using the rental car. After payment, I explained the return procedure, took a photo of her with the car for proof of rental, and handed her the car key. I also created the rental report and updated the rental agreement.

Later, I served as a counter attendant for the booking of Mr Arief (Perodua Axia RAF 7990), completing the necessary documentation by checking his IC, license, FB profile, and payment details. I also obtained his statement regarding the use of the rental car and emergency contact information. I confirmed the rental agreement and provided him with a loyalty stamp for his next rental.

I then assisted Mr Iqbal in checking the condition of Perodua Axia VAV 4785 before handling the return procedure of Proton Saga PKK 1513, making the return report, and updating the rental agreement.

After lunch, I served Mrs Alia by handing over the rental car, Perodua Axia VAV 4785, at VIP parking and explained the return procedure, then created the rental report and updated the rental agreement. The same was done for Mrs. Adilah and her rental car, Proton Saga New PPD 3276.

Then, I processed the booking for Mr Nizuan (Perodua Myvi VR 9723), confirming their IC, license, payment, and rental agreement details. I provided him with a loyalty stamp for his next rental. I also updated Mrs Fatin Hakimah’s account number for the deposit refund fees.

For the last booking of the day, I processed the booking of Mr Nizam (Toyota Innova), completing the same procedures for IC, license, and payment details, while also giving him a loyalty stamp card for his next rental.

Once Mrs Fatin arrived, we headed to KTM Alor Setar to pick up the return of the rental car, Perodua Alza New KFJ 8847. After completing the return procedure, I went to AP Classic Hotel to pick up Mrs Fatin after she delivered the rental car to the customer. The location was originally at Raia Hotel, but the customer changed the location due to the flood. After the pickup, we went back to the airport so Mrs. Fatin could take Perodua Axia New KFT 4622.

Next, I went to Hospital Jitra to deliver the Alza New KFJ 8847 to the client. There was a minor issue as the client had forgotten to bring her IC, but fortunately, Mrs Fatin approved her to show her work ID, which indicated she was employed as a Penolong Pegawai Perubatan, U29, at the hospital. Afterward, I returned to the airport but encountered a problem with the access card to the parking bay. As a result, I had to arrange for the rental car to be parked at a new parking bay near the departure lobby.

I then checked the condition of all the cars in the parking bay. Most were in good condition, except for Perodua Bezza VCX 658, which had lost its plate number during the client's trip through the flood. Then I continued searching for the Touch 'n Go (TnG) card that the customer had left in the Perodua Axia PMX 2841.

After lunch, we closed the counter and prepared to leave early due to the ongoing flood.

While checking on all the rental cars, we discovered that one of the cars, Perodua Axia VAV 4785, wouldn’t start. I assisted Miss Izyani in jump-starting the car and kept it running for 45 minutes. After that, we took the Toyota Innova AKT 4786 around the airport to assess the condition of the flood situation and reported our findings to Mr Shafiq.

Once we returned to the parking bay, I checked the Perodua Axia VAV 4785 again and took it for a test drive. Fortunately, the car was fine, but the battery seemed weak. Miss Izyani made a report on the car's condition.

Later, I accompanied Mrs Fatin to KTM Alor Setar to pick up the return rental car and, with the ongoing flood situation, we decided to close the counter early for the day.

Next, I updated the rental details, as the customer had informed me of a change in the pickup location and date for the car. After sending her the new quotation, she confirmed to proceed with the changes. I assisted Miss Izyani and Miss Alya in cleaning and checking the condition of the Honda City VJX 4463 and Bezza VCX 658. Later, I served Mrs Zalina by handing over the Perodua VEN 5759 from the parking bay and parked it at VIP parking in the arrival hall, explaining the return procedure.

In the evening, I went to Urban Inn in Jitra with Perodua Axia PMW 5037 to prepare the car for the customer, Miss Hadirah, who was picking it up for her booking the next day at 7:00 AM. I also reached out to a customer to collect the rental payment and updated the rental report accordingly.

Upon returning, I assisted Mrs Fatin in updating the mileage and service details for all available rental cars at the parking bay. I also cleared and checked the condition of the Proton Saga New PPD 3276. Later, I received an update that Mr Syahrizal had completed the return procedure at Shahab Perdana for the Perodua Myvi VR 9723, so I proceeded to pick up the vehicle. I handled the return procedure, the return report, and updated the rental agreement accordingly. I also updated the customer’s account information in Telegram for the staff to process the deposit refund. Lastly, I assisted Miss Izyani with the deposit refund process for customers at Bank Islam.

After lunch, I proceeded to serve Mr Fakharudin, handling the Perodua Myvi New 7381 at the VIP parking. I made sure to explain the return procedure clearly to him as well. In the afternoon, I assisted Miss Alya in cleaning and inspecting the condition of the Honda City VJU 5492 and the Perodua Axia VDW 7687, ensuring they were in good condition for upcoming bookings.

I then handled the return procedure for the Proton Iriz DDU 7629 at the airport, prepared the return report, and updated the rental agreement accordingly. Additionally, I took the time to clean and check the condition of the Perodua Bezza VCX 658.

Later in the afternoon, I served Mr Shahrizan by handing over the Proton Iriz DDU 7629 at the VIP parking area and explained the return procedure. I also served Mr Nasir, handing him the Perodua Axia VDW 7687, ensuring that he understood the return procedure as well. After both transactions, I made the rental reports and updated the rental agreements for the vehicles.

Finally, I assisted Mr Iqbal in cleaning and inspecting the condition of the Perodua Axia Style VFK 1712 to ensure that it was in optimal condition for future rentals.

Next, I served Mr Marzuki by handing over the Perodua Bezza VCX 658 at the VIP parking zone and explained the return process to him. I also created a poster and caption for the New Year Celebration across all of the company's social media platforms.

Later, I went to SMK Tunku Anum to pick up the returned Perodua Axia VDW 7687. I refunded the customer’s deposit, completed the return procedure, created the return report, and updated the rental agreement. Back at the airport, I assisted Mr Iqbal in clearing and checking the condition of Perodua Axia VAV 4785 and VDW 7687.

At the counter, I attended to the booking of Mrs Soon Hooi Liu for Perodua Axia VEN 5759. I made a simple report of her IC, license, and payment, checked the rental agreement details, collected her signature, and issued a loyalty stamp card for her next rental.

To end the day, I helped Miss Izyani clear and inspect the condition of Honda City VJX 4463.

Later, I served Mrs Farhah by handing over the Perodua Axia KFK 4538 at VIP parking, explaining the return procedure, and ensuring all rental reports and agreements were updated. I also went to KTM Alor Setar to pick up Mr Adri after he delivered the Perodua Alza KEF 940. Finally, I assisted Miss Dayang in clearing and checking the condition of the Proton Saga New PPD 3276.

As counter attendant, I processed the bookings of Mr Khairi (Perodua Alza New KFJ 8847), Mrs Yong Li Shin (Perodua Axia Style VFK 1712), and walk-in customer Mr Azhan (Perodua Axia VEN 5759). For each booking, I recorded their IC and license, ensured the rental agreements were completed and signed, and issued loyalty stamp cards accordingly.

I also updated the rental car status, today's bookings, and upcoming bookings. Later, I assisted Mr Iqbal in checking the car condition of Honda City VJH 5492.

Additionally, I went to KTM Alor Setar to deliver the Perodua Axia VDW 7687 to Mrs Stevie. I verified her IC, license, and train tickets, filtered her behavior, took her statement regarding the rental, collected two emergency contact numbers, and upon approval and payment, briefed her on the return procedure. I took a photo of her with the car as proof of handover, gave her the key, and updated the rental report and agreement.

Lastly, I handled a lost and found case by notifying the customer to collect their belongings at the counter.

As counter attendant, I managed the booking for Mr Ameer (Honda City VJX 4463), make a simple report of his IC, license, and payment details. I verified the rental agreement, obtained his signature for agreement to terms and conditions, and issued a loyalty stamp card for his next rental.

Later, I handled the return procedure for several vehicles: Proton Saga New PPD 3276, Perodua Axia VDW 7687, and Honda City VJU 5492. I completed all the return reports and updated their rental agreements.

Additionally, I accompanied Mr Iqbal to KTM Alor Setar to retrieve the returned Perodua Axia VDW 7687. I also updated a customer’s account number to enable refund processing for their deposit fees.