https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg en-us 2020-09-08 22:25:25 UTC 2020-12-08 19:52:29 UTC hello@padlet.com https://padlet.net/icons/png/1f37d.png https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999766453  You should say hi and then follow that with this is The Gourmet Grille and then your name and to please hold since it's busy ]]> 2020-12-08 19:34:10 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999766453 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999784859 Ask for the name of the guest, ask how many people is the reservation for]]> 2020-12-08 19:38:07 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999784859 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999791728 Ask for the name for the reservation how many people is it for and what time would they like the reservation ]]> 2020-12-08 19:39:39 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999791728 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999795484 You could answer by saying "This is The Gourmet Grille blank speaking how may I help you?" ]]> 2020-12-08 19:40:21 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999795484 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999798454 you can first greet the guest and state the name of the grille, you can put them on hold and say you´ll be with them shortly]]> 2020-12-08 19:41:00 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999798454 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999805810 how many people are attending, the time and date. ]]> 2020-12-08 19:42:41 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999805810 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999805967 Confirm with the guest that their reservation is made and repeat their reservation. Thank them for calling to the place and say good bye/ have a good evening.]]> 2020-12-08 19:42:44 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999805967 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999807050 maybe that as of right now you´re busy, but if they want they can call again and you´ll be able to help them ?? ]]> 2020-12-08 19:42:59 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999807050 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999811013 Make sure all reservation details are correct and if they are thank them for calling and say bye have a nice day or night]]> 2020-12-08 19:43:53 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999811013 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999811121 you should ask for the name of the guest,what time they are coming in and the date and how many people are they expecting]]> 2020-12-08 19:43:54 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999811121 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999817454 if busy, tell them to please hold (no longer than 60 seconds)]]> 2020-12-08 19:45:19 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999817454 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999822804 since it says its a busy friday you might put them on hold but you should ask them first before doing so and make sure they are not on hold longer than 60 seconds. After taking the message give them a warm goodbye and end the call.]]> 2020-12-08 19:46:32 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999822804 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999824675 "Hello this is The Gourmet Grille,____ speaking how may I assist/help you today?"]]> 2020-12-08 19:46:57 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999824675 https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999847675 After making the reservation ask them if it will be all for today]]> 2020-12-08 19:52:09 UTC https://padlet.com/gvmclennan/b6tbdeihgp7fk3sg/wish/999847675