Who are our customers? by Marita Ingalsbe https://padlet.com/ingalsbe/AllIT0215 Hint: some of them don't usually contact us directly en-us 2018-02-15 18:16:38 UTC 2018-02-15 20:00:06 UTC hello@padlet.com Students https://padlet.com/ingalsbe/AllIT0215/wish/232122414 2018-02-15 19:52:02 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122414 https://padlet.com/ingalsbe/AllIT0215/wish/232122530 Students and teachers]]> 2018-02-15 19:52:13 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122530 Parents https://padlet.com/ingalsbe/AllIT0215/wish/232122610 2018-02-15 19:52:23 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122610 Teachers https://padlet.com/ingalsbe/AllIT0215/wish/232122614 2018-02-15 19:52:23 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122614 Teachers https://padlet.com/ingalsbe/AllIT0215/wish/232122620 2018-02-15 19:52:24 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122620 M https://padlet.com/ingalsbe/AllIT0215/wish/232122720 Staff 
Admin
TeaCher]]> 2018-02-15 19:52:36 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122720 https://padlet.com/ingalsbe/AllIT0215/wish/232122727 Teachers, parents, school admins, secretaries, students]]> 2018-02-15 19:52:37 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122727 Faculty https://padlet.com/ingalsbe/AllIT0215/wish/232122750 2018-02-15 19:52:40 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122750 Central office staff https://padlet.com/ingalsbe/AllIT0215/wish/232122761 2018-02-15 19:52:42 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122761 Students https://padlet.com/ingalsbe/AllIT0215/wish/232122763 Teachers
Supporting Staff
Community/
Taxpayers]]> 2018-02-15 19:52:42 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122763 Coworkers https://padlet.com/ingalsbe/AllIT0215/wish/232122768 2018-02-15 19:52:42 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122768 Custodians https://padlet.com/ingalsbe/AllIT0215/wish/232122799 2018-02-15 19:52:46 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122799 Contractors of PPS https://padlet.com/ingalsbe/AllIT0215/wish/232122888 2018-02-15 19:52:55 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122888 Budget https://padlet.com/ingalsbe/AllIT0215/wish/232122936 2018-02-15 19:53:00 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232122936 Employees of PPS https://padlet.com/ingalsbe/AllIT0215/wish/232123031 2018-02-15 19:53:10 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123031 Community members https://padlet.com/ingalsbe/AllIT0215/wish/232123063 2018-02-15 19:53:13 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123063 Vendors https://padlet.com/ingalsbe/AllIT0215/wish/232123091 2018-02-15 19:53:16 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123091 Different levels of technical comfort https://padlet.com/ingalsbe/AllIT0215/wish/232123131 2018-02-15 19:53:21 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123131 New Teachers https://padlet.com/ingalsbe/AllIT0215/wish/232123141 2018-02-15 19:53:22 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123141 Donors https://padlet.com/ingalsbe/AllIT0215/wish/232123153 2018-02-15 19:53:24 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123153 Lack of resources https://padlet.com/ingalsbe/AllIT0215/wish/232123183 Lack of process/inconsistency of process
Lack of understanding on part of the supporter and supportee
Lack of trust
Antagonism
Combating the status quo


]]> 2018-02-15 19:53:26 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123183 https://padlet.com/ingalsbe/AllIT0215/wish/232123227 Training / KB]]> 2018-02-15 19:53:32 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123227 Old Teachers https://padlet.com/ingalsbe/AllIT0215/wish/232123237 2018-02-15 19:53:33 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123237 End user skill level https://padlet.com/ingalsbe/AllIT0215/wish/232123271 2018-02-15 19:53:35 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123271 Knowledge gaps https://padlet.com/ingalsbe/AllIT0215/wish/232123293 2018-02-15 19:53:38 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123293 Hardware / Infrastructure https://padlet.com/ingalsbe/AllIT0215/wish/232123480 2018-02-15 19:53:59 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123480 Knowledge of systems on all ends https://padlet.com/ingalsbe/AllIT0215/wish/232123483 2018-02-15 19:53:59 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123483 Language barriers https://padlet.com/ingalsbe/AllIT0215/wish/232123524 2018-02-15 19:54:03 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123524 M https://padlet.com/ingalsbe/AllIT0215/wish/232123583 IT Policy 
More swappable technology 
Customer interactions 

]]> 2018-02-15 19:54:11 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123583 Access to the right tools https://padlet.com/ingalsbe/AllIT0215/wish/232123605 2018-02-15 19:54:15 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123605 Access to end users https://padlet.com/ingalsbe/AllIT0215/wish/232123698 2018-02-15 19:54:24 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123698 Needing the right tools for the job https://padlet.com/ingalsbe/AllIT0215/wish/232123709 2018-02-15 19:54:25 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123709 Lack of time for teachers https://padlet.com/ingalsbe/AllIT0215/wish/232123749 2018-02-15 19:54:30 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123749 Focus groups https://padlet.com/ingalsbe/AllIT0215/wish/232123850 2018-02-15 19:54:41 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123850 Competing priorities https://padlet.com/ingalsbe/AllIT0215/wish/232123887 2018-02-15 19:54:46 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123887 Improve awareness of KB and more articles within https://padlet.com/ingalsbe/AllIT0215/wish/232123943 2018-02-15 19:54:53 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123943 Retire old, unused, services and hardware https://padlet.com/ingalsbe/AllIT0215/wish/232123983 2018-02-15 19:54:55 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232123983 Creating a learning culture https://padlet.com/ingalsbe/AllIT0215/wish/232124026 More money
more resources
more information
more sharing of that information
transparency of information
Continual small nudges to drive participation
More consistent IT processes may address the lack of trust
Building relationships out in schools

]]> 2018-02-15 19:55:01 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124026 IT community outreach https://padlet.com/ingalsbe/AllIT0215/wish/232124160 Learning sessions by IT]]> 2018-02-15 19:55:16 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124160 Resource constraints https://padlet.com/ingalsbe/AllIT0215/wish/232124373 2018-02-15 19:55:35 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124373 M https://padlet.com/ingalsbe/AllIT0215/wish/232124518 Review Polices 
Money 
Training options for staff 
More Flexibility ]]> 2018-02-15 19:55:51 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124518 Lack of student voice https://padlet.com/ingalsbe/AllIT0215/wish/232124557 2018-02-15 19:55:55 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124557 Staff turnover https://padlet.com/ingalsbe/AllIT0215/wish/232124667 2018-02-15 19:56:09 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124667 Student help portal https://padlet.com/ingalsbe/AllIT0215/wish/232124839 2018-02-15 19:56:28 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124839 Modern tools https://padlet.com/ingalsbe/AllIT0215/wish/232124906 2018-02-15 19:56:35 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124906 Student Advisory https://padlet.com/ingalsbe/AllIT0215/wish/232124997 2018-02-15 19:56:49 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232124997 Parent Advisory https://padlet.com/ingalsbe/AllIT0215/wish/232125172 2018-02-15 19:57:06 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125172 Understand how to accommodate change https://padlet.com/ingalsbe/AllIT0215/wish/232125223 2018-02-15 19:57:12 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125223 Cross training and mentoring for staff. https://padlet.com/ingalsbe/AllIT0215/wish/232125596 2018-02-15 19:57:49 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125596 Controlling our scope https://padlet.com/ingalsbe/AllIT0215/wish/232125633 2018-02-15 19:57:53 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125633 Long term plan https://padlet.com/ingalsbe/AllIT0215/wish/232125693 2018-02-15 19:57:59 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125693 Focusing scope https://padlet.com/ingalsbe/AllIT0215/wish/232125774 2018-02-15 19:58:07 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125774 Learning from other districts https://padlet.com/ingalsbe/AllIT0215/wish/232125984 2018-02-15 19:58:32 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232125984 On boarding for all departments https://padlet.com/ingalsbe/AllIT0215/wish/232126053 2018-02-15 19:58:41 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232126053 Better team communi https://padlet.com/ingalsbe/AllIT0215/wish/232126683 2018-02-15 19:59:56 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232126683 Student teachers https://padlet.com/ingalsbe/AllIT0215/wish/232126785 2018-02-15 20:00:06 UTC https://padlet.com/ingalsbe/AllIT0215/wish/232126785