Regulatory Conversation Cafe Breakout Room 5 by https://padlet.com/alexmay83/RegCafeB6 Team - Food, safety and port health : Facilitator - Helen Timms en-us 2021-06-29 12:07:06 UTC 2021-07-07 09:46:37 UTC hello@padlet.com alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002880 The positive and negative]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002880 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002881 To those accessing the service]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002881 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002882 From your experience of the service

]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002882 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002883 Internal and external]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002883 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002884 What methods of communication are used?]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002884 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002885 •      for you personally? 
•      for your team? 
•      collaboration with other teams? 
•      technology? 

]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002885 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002887 •      for you personally? 
•      for your team? 
•      collaboration with other teams? 
•      technology? 

]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002887 alexmay83 https://padlet.com/alexmay83/RegCafeB6/wish/1630002889 Which differ from those pre Covid?]]> 2021-06-29 12:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1630002889 Food Business Operators https://padlet.com/alexmay83/RegCafeB6/wish/1633384162 2021-07-01 13:06:04 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633384162 Complainants https://padlet.com/alexmay83/RegCafeB6/wish/1633384777 2021-07-01 13:06:38 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633384777 Port https://padlet.com/alexmay83/RegCafeB6/wish/1633385349 2021-07-01 13:07:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633385349 public helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633385411 2021-07-01 13:07:09 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633385411 businesses helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633385589 2021-07-01 13:07:14 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633385589 Food business operators https://padlet.com/alexmay83/RegCafeB6/wish/1633385771 2021-07-01 13:07:23 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633385771 Injured people https://padlet.com/alexmay83/RegCafeB6/wish/1633386028 2021-07-01 13:07:37 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633386028 Public Health England https://padlet.com/alexmay83/RegCafeB6/wish/1633386030 2021-07-01 13:07:37 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633386030 Businesses requiring advice https://padlet.com/alexmay83/RegCafeB6/wish/1633386087 2021-07-01 13:07:41 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633386087 People with food poisoning https://padlet.com/alexmay83/RegCafeB6/wish/1633386576 2021-07-01 13:08:03 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633386576 exporters helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633387329 2021-07-01 13:08:36 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633387329 Planning/land charges/HMRC/CQC https://padlet.com/alexmay83/RegCafeB6/wish/1633387483 2021-07-01 13:08:42 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633387483 Food Standards Agency https://padlet.com/alexmay83/RegCafeB6/wish/1633389187 2021-07-01 13:10:05 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633389187 Public health Dorset https://padlet.com/alexmay83/RegCafeB6/wish/1633389438 2021-07-01 13:10:16 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633389438 Health and Safety Executive https://padlet.com/alexmay83/RegCafeB6/wish/1633389585 2021-07-01 13:10:23 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633389585 Ship agents https://padlet.com/alexmay83/RegCafeB6/wish/1633390039 2021-07-01 13:10:45 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633390039 Licensing https://padlet.com/alexmay83/RegCafeB6/wish/1633390077 2021-07-01 13:10:47 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633390077 Vessel (ships) owners - business owner https://padlet.com/alexmay83/RegCafeB6/wish/1633390551 2021-07-01 13:11:10 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633390551 Harbour authority https://padlet.com/alexmay83/RegCafeB6/wish/1633391175 2021-07-01 13:11:39 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633391175 Environmental Protection https://padlet.com/alexmay83/RegCafeB6/wish/1633391769 2021-07-01 13:12:04 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633391769 Dorset Waste Partnership (DWP) helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633391840 2021-07-01 13:12:08 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633391840 Trading Standards https://padlet.com/alexmay83/RegCafeB6/wish/1633392382 2021-07-01 13:12:31 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633392382 Other authorities https://padlet.com/alexmay83/RegCafeB6/wish/1633392619 2021-07-01 13:12:40 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633392619 Funeral directors helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633392879 2021-07-01 13:12:52 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633392879 Beauty industry https://padlet.com/alexmay83/RegCafeB6/wish/1633393018 2021-07-01 13:12:58 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633393018 Schools and colleges https://padlet.com/alexmay83/RegCafeB6/wish/1633393374 2021-07-01 13:13:04 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633393374 Primary Authorities https://padlet.com/alexmay83/RegCafeB6/wish/1633393921 2021-07-01 13:13:19 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633393921 Animal Plant Health Agency https://padlet.com/alexmay83/RegCafeB6/wish/1633394667 2021-07-01 13:13:56 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633394667 Defra https://padlet.com/alexmay83/RegCafeB6/wish/1633394892 2021-07-01 13:14:08 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633394892 Association of Port Health Authorities https://padlet.com/alexmay83/RegCafeB6/wish/1633395018 2021-07-01 13:14:14 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633395018 Other port health authorities https://padlet.com/alexmay83/RegCafeB6/wish/1633395520 2021-07-01 13:14:34 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633395520 Porton food lab https://padlet.com/alexmay83/RegCafeB6/wish/1633395915 2021-07-01 13:14:52 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633395915 Telephone helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633396995 2021-07-01 13:15:37 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633396995 email helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633397092 2021-07-01 13:15:42 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633397092 face to face https://padlet.com/alexmay83/RegCafeB6/wish/1633397159 2021-07-01 13:15:46 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633397159 complaints/reactive helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633397213 2021-07-01 13:15:48 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633397213 consistent feedback form helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633398878 2021-07-01 13:17:10 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633398878 Dorset Food Safety News https://padlet.com/alexmay83/RegCafeB6/wish/1633399065 2021-07-01 13:17:19 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633399065 We need to work out how we gather meaningful data from Customers https://padlet.com/alexmay83/RegCafeB6/wish/1633399178 2021-07-01 13:17:24 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633399178 Website https://padlet.com/alexmay83/RegCafeB6/wish/1633399188 2021-07-01 13:17:25 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633399188 Teams meetings (virtual) helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633399372 2021-07-01 13:17:32 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633399372 accessed more rural locations on ship in london southampton virtual meetings working well helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633400493 2021-07-01 13:18:23 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633400493 visits https://padlet.com/alexmay83/RegCafeB6/wish/1633401773 2021-07-01 13:19:21 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633401773 Dorset food safety newsletter https://padlet.com/alexmay83/RegCafeB6/wish/1633402929 2021-07-01 13:20:09 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633402929 two ways of surveys, inspections admin would attach survey with survey and customer respond back helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633403576 2021-07-01 13:20:39 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633403576 Physical letters https://padlet.com/alexmay83/RegCafeB6/wish/1633404145 2021-07-01 13:21:07 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633404145 issue registration certifcates helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633405549 2021-07-01 13:22:13 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633405549 End of / report of visit form https://padlet.com/alexmay83/RegCafeB6/wish/1633406395 2021-07-01 13:22:51 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633406395 service request provided with name and address so had to do physical letter wrote it and sent to business support to send out helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633406761 2021-07-01 13:23:07 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633406761 Ship sanitation certificates https://padlet.com/alexmay83/RegCafeB6/wish/1633407411 2021-07-01 13:23:27 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633407411 Food hygiene rating scheme form and sticker https://padlet.com/alexmay83/RegCafeB6/wish/1633408751 2021-07-01 13:24:15 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633408751 Statutory returns https://padlet.com/alexmay83/RegCafeB6/wish/1633409602 2021-07-01 13:24:51 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633409602 Improve response to incoming calls - i.e diverted if not answered, personalised answer messages etc https://padlet.com/alexmay83/RegCafeB6/wish/1633411565 2021-07-01 13:26:12 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633411565 Legal documentation - notices written on site or at office and served https://padlet.com/alexmay83/RegCafeB6/wish/1633411963 2021-07-01 13:26:27 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633411963 use the data / feedback we get from customers to create action plan helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633412247 2021-07-01 13:26:39 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633412247 lots of work been done on streamlining to remove paper but some are still mandatory because not digitised does cause problems highlighted by covid helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633414093 2021-07-01 13:27:48 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633414093 Ship sanitation certificates on paper https://padlet.com/alexmay83/RegCafeB6/wish/1633416234 2021-07-01 13:29:08 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633416234 Export Health Certificates on paper https://padlet.com/alexmay83/RegCafeB6/wish/1633417007 2021-07-01 13:29:42 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633417007 Legal document could be served electronically https://padlet.com/alexmay83/RegCafeB6/wish/1633417674 2021-07-01 13:30:08 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633417674 printing is still required for some processes helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633417905 2021-07-01 13:30:19 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633417905 Sampling forms https://padlet.com/alexmay83/RegCafeB6/wish/1633418274 Now on paper as a national system

]]> 2021-07-01 13:30:34 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633418274 don't go in to office I print letter / certificates at home helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633420385 2021-07-01 13:31:57 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633420385 Working across two IT systems https://padlet.com/alexmay83/RegCafeB6/wish/1633421278 2021-07-01 13:32:34 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633421278 Reliance on scanning and printing is a limitation https://padlet.com/alexmay83/RegCafeB6/wish/1633421640 2021-07-01 13:32:52 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633421640 we are customer focussed! we try and solve their problems helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633421661 2021-07-01 13:32:53 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633421661 signposting users to website helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633422290 2021-07-01 13:33:20 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633422290 have potential food business people be aware of registration requirements helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633422984 2021-07-01 13:33:48 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633422984 Review the information on the website https://padlet.com/alexmay83/RegCafeB6/wish/1633423518 2021-07-01 13:34:11 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633423518 held seminars pre covid capturing wider audiences to save having to repeat things helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633424057 2021-07-01 13:34:36 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633424057 More consistency across the county https://padlet.com/alexmay83/RegCafeB6/wish/1633424576 2021-07-01 13:34:59 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633424576 first visit face to face not remotely helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633425191 2021-07-01 13:35:23 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633425191 email from FSA they get back already sign posts to starting a food business provided with the right info at that point in the process helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633425924 2021-07-01 13:35:55 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633425924 its the pre registration stage where we need to fend off enquiries and make information more readily available - baby food from their kitchen NO! helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633427126 2021-07-01 13:36:45 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633427126 undertake a review of Service request to see what can be grouped https://padlet.com/alexmay83/RegCafeB6/wish/1633427131 2021-07-01 13:36:45 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633427131 Positive - Teams meetings with customers in different locations https://padlet.com/alexmay83/RegCafeB6/wish/1633429965 2021-07-01 13:38:46 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633429965 reviewing website helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633430224 2021-07-01 13:38:58 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633430224 Negative - less presence on the 'patch' so losing touch with closed/new businesses https://padlet.com/alexmay83/RegCafeB6/wish/1633430461 2021-07-01 13:39:08 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633430461 Negative - needing to go t o office for printing certificates https://padlet.com/alexmay83/RegCafeB6/wish/1633430928 2021-07-01 13:39:30 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633430928 adapted well pre and post covid helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633431325 2021-07-01 13:39:46 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633431325 work well as a team helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633431756 2021-07-01 13:40:07 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633431756 Microsoft teams but knowledge is restrictive helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633432043 2021-07-01 13:40:17 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633432043 Shared documents need to be finalised https://padlet.com/alexmay83/RegCafeB6/wish/1633433286 2021-07-01 13:41:10 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633433286 hybrid way of working flexible choice helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633433582 2021-07-01 13:41:21 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633433582 continuing to work predominantly from home https://padlet.com/alexmay83/RegCafeB6/wish/1633434080 2021-07-01 13:41:39 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633434080 more efficient helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633434099 2021-07-01 13:41:40 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633434099 work place charter to agree how we work in the future helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633434470 2021-07-01 13:41:55 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633434470 Use of 'action cards' to direct customer services https://padlet.com/alexmay83/RegCafeB6/wish/1633434800 2021-07-01 13:42:07 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633434800 one team collaboration is good but could be better helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633434921 2021-07-01 13:42:12 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633434921 wellbeing information on intranet helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633435338 2021-07-01 13:42:28 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633435338 My Road Map being embedded helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633435824 2021-07-01 13:42:49 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633435824 DES!! helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633436323 difficult to access information on DES Mark's annual leave and basic tasks in DES - Tamsin]]> 2021-07-01 13:43:08 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633436323 working better across services helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633450008 2021-07-01 13:52:56 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633450008 better Microsoft Office 0365 knowledge helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633450645 2021-07-01 13:53:26 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633450645 using data to help us continue to improve our service and make savings helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633451784 2021-07-01 13:54:12 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633451784 Positive - more creativity for digitising potential helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633454526 2021-07-01 13:54:54 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633454526 Need to work with national systems over which we have no control e.g. EHC online (Defra / APHA system) https://padlet.com/alexmay83/RegCafeB6/wish/1633474173 2021-07-01 14:09:53 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633474173 the way we work is limited by national groups FSA HSE we can't deviate because of the code of practice - restricted practice helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633477949 2021-07-01 14:12:33 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633477949 ethical assistance for the digitally challenged helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633480578 2021-07-01 14:14:21 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633480578 FBO's food business operators if happy if jumping straight back in are they vaccinated are they happy how would be know be led by them and consistent across services helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633481044 2021-07-01 14:14:42 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633481044 informal way of working, cross pollination of ideas how we manage in a controlled manner helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633482225 2021-07-01 14:15:34 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633482225 if don't do something start to lose confidence, lose ability skills gone a bit rusty helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633482854 2021-07-01 14:16:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633482854 feel isolated from day to day work of wider team doing helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633483396 2021-07-01 14:16:32 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633483396 Isolation https://padlet.com/alexmay83/RegCafeB6/wish/1633483715 2021-07-01 14:16:48 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633483715 full team meeting 6 weeks helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633483951 2021-07-01 14:17:01 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633483951 don't know about the tools to use to aid team working / engagement helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633485545 2021-07-01 14:18:01 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633485545 tools overwhelming and dont have time to upskill helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633486104 2021-07-01 14:18:27 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633486104 not having regular enough team meetings in smaller groups helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633489807 2021-07-01 14:21:06 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633489807 if regular meetings will boost morale and prevent feeling of incompetence/lack of confidence helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633493054 2021-07-01 14:23:32 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633493054 some customers not technically enabled / confident / may not have device/wifi because of the nature of their job - ie fisherman helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633498656 2021-07-01 14:27:40 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633498656 choice of channel to communicate what'sapp / text helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633499864 2021-07-01 14:28:35 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633499864 notice there's a high risk food activity going on can't get hold of them - but what they are doing has potential to be damaging helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633500996 2021-07-01 14:29:18 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633500996 food hygiene focus group helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633501927 2021-07-01 14:30:01 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633501927 knowing what the barriers are - RIPA situation. invest in online tool but long way off helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633502208 Regulatory Investigation powers act overt and covert]]> 2021-07-01 14:30:15 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633502208 facebook snooping - one click away from being on family photos... staff safety from malicious abuse helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633505568 2021-07-01 14:32:44 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633505568 physical phone hid number use 141 to block own phone number on mobile helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633506818 2021-07-01 14:33:42 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633506818 getting feed back - learning how to use Microsoft forms for this purpose helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633507871 2021-07-01 14:34:26 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633507871 Better sharing of information across departments https://padlet.com/alexmay83/RegCafeB6/wish/1633508368 2021-07-01 14:34:47 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633508368 signposting - improve website asbestos rather than talk to people individually be better if there was better information on website if you're still worried please email... helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633508371 2021-07-01 14:34:48 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633508371 work with customer services to identify urgent from non urgent helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633509368 2021-07-01 14:35:37 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633509368 Need additional PPE https://padlet.com/alexmay83/RegCafeB6/wish/1633510801 2021-07-01 14:36:42 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633510801 we don't understand have that vision of what the customer wants - we're assuming helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633511709 2021-07-01 14:37:27 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633511709 sharing information/ideas across the team helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633512586 2021-07-01 14:38:11 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633512586 better communication and understanding diverse range of customers helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633514000 2021-07-01 14:39:15 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633514000 make complaints process simpler helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633515027 2021-07-01 14:40:01 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633515027 procure a system that will enable us to be more efficient helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633515370 2021-07-01 14:40:19 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633515370 sharing information about premises - one stop shop so that we get it right first time feed into that project helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633517770 2021-07-01 14:42:09 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633517770 networking with focus groups helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633519545 best practice]]> 2021-07-01 14:43:38 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633519545 Work for a council that covers an entire county, but only operate in our specific geographical area https://padlet.com/alexmay83/RegCafeB6/wish/1633520076 2021-07-01 14:44:02 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633520076 how much information are we allowed to share? helenmtimms https://padlet.com/alexmay83/RegCafeB6/wish/1633520316 2021-07-01 14:44:13 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633520316 Feel vulnerable and demotivated https://padlet.com/alexmay83/RegCafeB6/wish/1633521624 2021-07-01 14:45:10 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633521624 Email food businesses a report following visits https://padlet.com/alexmay83/RegCafeB6/wish/1633522934 2021-07-01 14:46:17 UTC https://padlet.com/alexmay83/RegCafeB6/wish/1633522934